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March 2024 by Kavyashree G
I see lot of reviews stating that they are permanently closed but they are open inside the hotel in one corner. It’s hard to find it as there is no board or anything to figure it out that they exist in this location.I am giving them 1 star because they take forever to process our online booking. They have a huge que and we had to wait 2 hours to pick up a pre booked rental car. Even to return the car they said they have a Dropbox to drop the keys but nothing is setup there.Airport rentals are faster. I would not recommend this place.03/2024 - Even after the worst reviews and acknowledgement by the company I do not see any improvements in the service by the people who manage the hertz branch here. Even after a reservation and waiting for half an hour making calls they cancel it last minute. Next day we go back for the same after calling them but they do not seem to care and talk very rudely with customers. They do not seem to care even if you're waiting but they keep going with their own work like chatting and eating.Dropoff experience - we dropoff car at 8.35am to be told that the receipt will be emailed immediately. But that was done only after calling them to ask about the receipt after 1&half hours.
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February 2024 by All Things Nice Compilations
Called them and was answered hello welcome to hertz. Then I proceed to ask hello I made a reservation today but was wondering if I can come earlier. No response was dead silent. And hangs up the call.
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October 2023 by Kavyashree Gangadhara
I see lot of reviews stating that they are permanently closed but they are open inside the hotel in one corner. It’s hard to find it as there is no board or anything to figure it out that they exist in this location.I am giving them 1 star because they take forever to process our online booking. They have a huge que and we had to wait 2 hours to pick up a pre booked rental car. Even to return the car they said they have a Dropbox to drop the keys but nothing is setup there.Airport rentals are faster. I would not recommend this place.
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October 2023 by Anh Nguyen
Rented my mom a car at Milpitas Hertz location only to find out today that it no longer exists. Now need to coordinate last minute to get her a rental at another business while she's left stranded until then
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September 2023 by Fonia Chan
Site no longer exists as of August 30, I was tricked by a Hertz agent who assisted me for an exchange of car.
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June 2020 by Jose Lopez
Great if you're. State Farm you got a better deal
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March 2020 by El Coyote710
Jan 17 white S300 man I dont know what to say!! About these lady's and gentlemen!! I love you all and thank you for all your service and love!! -DC
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March 2020 by Goodview Company
Great place, they take care of you
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December 2019 by Khalid Shaikh
Thanks for the car. Jersey City towed it but outside of that it was beautiful.
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November 2019 by monte musso
If you're in the mood to beat on a car, make it someone elses. Like Hertz. I pay for insurance for a reason right? Haven't had to use it here, but in Mexico it's nice to have.
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October 2019 by karen walsh
I literally only had like 5 mins until they closed on a Saturday and they literally waiting until I got there. Very helpful great customer service was in and out in record time with no hassle!
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October 2019 by S A
No signage. Office is “hidden” inside Crowne Plaza.
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August 2019 by Halid Kalkan
They charged us for 1 more day because they're not open at Sunday. Even we brang back to car at Saturday evening. This so ridiculous. And also they gave away our reserved car because simply we just came 1 hour late. So they charge us more for other car. Basically we payed 2 times more than what should we pay.
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August 2019 by Ryan Spear
This place was worthless. I reserved a car, but they didn't have a car for me at the agreed upon time. I want to give it zero stars, but that isn't an option.
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August 2019 by Chun L.
Hertz is a joke. Booked 3 days ahead and told me they don't have any vehicles available when we went to pick up. We had been waiting for 2 hours, then asked us to pay 15 bucks more per day for a upgraded car, and we refused since it is useless to us. I have no idea what the reservations mean to them if there is no car available. I spent 2 way uber for nothing, and what a time wasted.
