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April 2023 by Mahesh C
where do I even begin. Truly exceptional service and wide breadth of knowledge from my tax preparer: Alexander Ho. Highly recommend getting an appointment with him if you can, he is an expert and genuinely cares about optimizing your tax situation while explaining things in layman’s terms. In fact, during my appointment another employee had to get his advice multiple times. I could tell I was in good hands. Will certainly be returning for him next year.
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April 2023 by Sally Contreras
This branch was not helpful at all. The person who did my taxes was rude, uninformative and overall unwelcoming. Megha pushed me to contact the irs after my taxes were rejecting, stating I needed a pin to confirm my identity. When I contacted the irs they informed me that they didn’t request me to verify my identity with a pin and told me my tax preparation person was wrong. Magha got her supervisor to contact me stating that they would not move forward with my taxes unless I provided them with a pin the irs did not ask me for. It took over a month for them to complete my taxes and still charged me over $400. I will not be using H&R Block again.
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April 2023 by Rosie Lewis
My 'journey' started at the Newark H&R Block. I made an appt with Rema for an Estate Tax Return. AFTER I got there, she said she was too busy to take care of my taxes and sent me on a 'wild goose chase': She referred me to Block Advisors in Milpitas and assured me that there would be plenty of experts to assist me. Block Advisors made a phone appt for me at 3pm, but no one called me back. When I called the number again at 3:45pm, they indicated that I had called the wrong office and game me the number to this North Milpitas office location. When I tried to call them, a bad connection, language barrier, and repetitive questions ended my potential business with this company.Very Disappointed! I would not recommend even attempting an Estate Tax Return with H&R Block.
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April 2023 by Bill
Go to Bhavna Gupta @milpitas branch of H&R , highly knowledgeable, experienced and explain you everything from start to finish.
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April 2023 by Edwin Vijandre
I highly recommend H&R Block on preparing anyone taxes.
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April 2022 by Ashna Gupta
EXTREME POOR SERVICEHello TeamI went in yesterday to fill my taxes with the H & R Block at the Calaveras Blvd, Milpitas, CA 95035. The person I filled my taxes with was J. Christine Hess. She made a mistake while filing my taxes. Instead of filling my taxes as a Non-resident she filled my taxes as a Resident. After filing the taxes I reached home and I realized that it was incorrect to file my taxes as a resident and I called in at the office to confirm the errors and the corrections that could be made now. I was the one who corrected the mistake by calling in again at the branch. I had to go in again to correct the filed taxes in the evening. The person who assisted me was Wilson Louie who made an amendment. But his behavior during the whole process was shocking and rude. Instead of apologizing and regretting, he was bitter about doing someone else's job.The next day I called in the manager Iesha Limon to complain about this unacceptable behavior of these employees. But the manager instead of apologizing said it was a human error and tried to put the blame on me.I paid for your services and invested my complete day throughout this process. If a customer is paying for a service. She expects decent behavior from the employees. I understand the error can be made by anyone. But instead of owning it and apologizing for the error they are misbehaving with the customer. This kind of unprofessional behavior by your employees is totally unacceptable.I would never recommend your services to anyone else.After facing disappointment. I hope you look into this matter and take the required action.
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April 2022 by Belinda Holmes
My wait time was over 30 minutes, and my tax preparer did not ask about credits.
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April 2022 by Lurdes Rivera
It was quick, easy, asked me some questions and I was out. ?
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April 2022 by Anthony windham
I appreciate how she walks me through all the steps
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March 2022 by Ash G.
EXTREME EXTREME EXTREME POOR SERVICE I went in yesterday to fill my taxes with the H & R Block at the Calaveras Blvd, Milpitas, CA 95035. The person I filled my taxes with was J. Christine Hess. She made a mistake while filing my taxes. Instead of filling my taxes as a Non-resident she filled my taxes as a Resident. After filing the taxes I reached home and I realized that it was incorrect to file my taxes as a resident and I called in at the office to confirm the errors and the corrections that could be made now. I was the one who corrected the mistake by calling in again at the branch. I had to go in again to correct the filed taxes in the evening. The person who assisted me was Wilson Louie who made an amendment. But his behavior during the whole process was shocking and rude. Instead of apologizing and regretting, he was bitter about doing someone else's job. The next day I called in the manager Iesha Limon to complain about this unacceptable behavior of these employees. But the manager instead of apologizing said it was a human error and tried to put the blame on me. I paid for the services and invested my complete day throughout this process. If a customer is paying for a service. She expects decent behavior from the employees. I understand the error can be made by anyone. But instead of owning it and apologizing for the error they are misbehaving with the customer. This kind of unprofessional behavior by the employees is totally unacceptable. I would never recommend the services to anyone else.
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January 2022 by Chris R.
I had my money on my h and r block card stolen from me. Almost 1600 dollars was taken at a bank atm and twice at a cvs. I put my fraud claim in and they denied my claim. My kids stimulus money gone in minutes. I will never do my taxes at h and r block again. H and r blocks website says the card is safer than cash. That is wrong. H and r blocks web site says my money is insured. That is wrong. Everything my kids and i had left gone in minutes and they deny my claim. I woke up on thanksgiving morning at 630 am to a text that said my claim was denied. Mark my words i will never pay 500 dollars to do my taxes with them again. They took all i had left. 13 years i went to them and they left me and my babies with nothing
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June 2021 by Kevin Patterson
I walked in on the last day taxes were due the place was packed with people that had appointments and they still found time between to help me out. Hanh in Milpitas is the best ??
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June 2021 by Stuti Vaidya
No tax guidance for next year. CPA kept mentioning about lot of documents(1099s) which he had to enter in the system even though HR block charged me a lot for it. He had adjacent appointment and was in hurry in the end to just get me out of the door.
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April 2021 by Iyad Batal
I had a very bad experience doing my taxes here. I had to come 7 times to finish my return, and at the end they made few errors (which I discovered after submitting the return): turned out that I overpaid 4500$ due to input errors. I am still working (struggling) to get this fixed and send a correction. The tax preparer is very inexperienced and unorganized. Also they don’t have any respect of the client time, each time I come on time for my appointment, I have to wait at least half an hour for the preparer to be ready. I am not sure if all hrblock are that bad or if it is specific to this location. In anyway, I will never use their service in the future.
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April 2021 by Elisa Richardson
I always get excellent service from Dinesh.