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March 2024 by Gwenlyn C.
Poor woman at Station 1 called for back up 3 times on 3/16 at 11:15am. Two of her coworkers passed by and didn't hop on. I understand if they can't help directly and hop on register but they had no sense if urgency in getting others to help thus poor woman. Do better
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February 2024 by Emerson N.
Cashier was Rude and Disrespectful AF!! Cashier told Me I Can Not make a Purchase without Showing Proof of a State Identification (I.D) I was Trying to Pay the Remaining Balance of $1.10 in Cash and the Cashier would Not let Me Purchase it without Showing her Proof of a Drivers License or State Identification I Find this Completely Disrespectful and Said it was Store Policy or I would Not be able to Purchase anything I told her that there was No Need to as I was Not Returning Anything nor Using a Credit/Debit Card She insisted I Show my Identification or I Can Not make the Purchase. That it was Store Policy I Held up my California Identification up just to get this Over with and She Said I was then Allowed to Continue with the Purchase I told her this was Unnecessary and Odd People Next to Me Purchasing their Stuff just Stared in Awkwardness.... People in Line Chuckled but that didn't Bother Me. Cashier's Attitude and the Fact that She thinks this is Correct Bothered Me Spoke with a Supervisor as I Walked out. The One with the Muscles and he Said he would Talk to her..... Not Sure if he did He did Agree that it was NOT Store Policy as I Showed him the Receipt of the Purchase Marshall's Train your Employees better to have Respect for the Customers Who Knows how Many times She's done this to Others and Turned them Away because they didn't Show a State Identification to her Receipt Below
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January 2024 by PRAKASH BAJAJ
Good collection
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January 2024 by Luis Gustavo Angel Torres
Excellent duration for all prices
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December 2023 by Rogelio
I like it because there is a huge variety of everything you need.
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December 2023 by Anil Sanghrajka
Nice place to visit & Shopping, having good collection of nice items ???
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December 2023 by Norma Rodriguez
The truth is very sad, it is a place where I consume constantly and the average purchase is clothes for 24 dollars...for this season the average is 28 to 32...it went up considerably!!
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December 2023 by Rima Rammo
awesome
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December 2023 by Ter L.
I'm kind of indifferent when it comes to this particular Marshall's... I like the whole concept of name brands being sold at a fraction of what it's normal price tag would be, I like how the store is esthetically decent [unlike Ross and Burlington], and I like how your visits are always an adventure because you never know what you're gonna come across. I, unfortunately, never find anything worth purchasing whenever I visit. Sure, there are tons of "cute" items but being "cute" and "handy" just don't go hand in hand for me. I will annoyingly walk aound the store and could easily spend an hour+ and still leave empty handed. 3 stars. Maybe I just have extremely bad luck and all the good stuff is purchase before I can get my hands on it. WompWompWomp.
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December 2023 by NaraayanH Blr
We liked the place as it was well organised and width of bays were good unlike some other Marshall's. We found variety, price range, and service good. What we liked most was check-out experience ! The lady checked all items and even suggested to get a different piece, when she found the zipper on one purse not smooth !!
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November 2023 by Kim N.
I really like to come here for shopping or even just to go around when I have free time. The store is small but offers a variety of great items such as home decoration, kitchen supplies, clothing, shoes and much more. I like to buy work-out clothes here since the quality is good with affordable price. This Marshall is located in Great Mall which is awesome because I can go look at other stores on the same trip as well. It is very clean here. The service is not bad. Parking is plenty but a bit harder to find a spot over the weekends.
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November 2023 by A N
I have shopped at many different Marshalls and TJMax stores in SJ for more than 20 years and did not have any problems until coming to this store. This review is particular about the 2 cashier stations near the entrance door access to the mall.Few months ago, I found a Zara necklace in the clearance area for a little over $2 (red tag). When the Filipino cashier saw the price she did not want to process it. She said "This is not correct. It can't be this price." I said "This is the price you guy put on. Why is there a problem?" She still refused to scan it. She wanted to charge me the price on the original tag which was in Euro. I told her that was the Euro dollars, not US dollars. She then called the manager. Lucky me, the manager was right there. She told the cashier that the price was correct because she marked it down in the morning. The cashier has no choice to sell it to me.Today, 10/19/2023, at 17:46:41, the same problem happened. I spent almost 5 hours in the store and found a pair of Zara shoes for $16.99 (item number 110635208). Upon paying, the cashier (Mexican lady, long, wavy, blond hair, cashier station 2, 9938) did not want to scan the shoes. I asked "What is the problem?" She said "oh, nothing, we just want to make sure." She then called another young cashier near by to check. The girl used a little device like a phone to scan the price tag and it matched with the brand but they still did not want to sell it to me. The girl that scanned the item just whispered something with another girl in the back about the shoes. Meanwhile, another Asian cashier stopped by. She checked the shoes and confirmed the posted price was correct for that brand but the Mexican cashier still did not want to process it. Later, the girl that scanned the price picked up the phone and called the manager. The manager came, looked at the shoes and confirmed the posted price was correct. I was so mad with these cashiers. Instead of honoring the posted price, they gave me such a hard time even they have already checked the price on their device. I was standing there and other people stared at me as if I was cheating the price. If the manager of this store reads this review, please re-train your staff again for a better the customer service.
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November 2023 by Kim N.
I really like to come here for shopping or even just to go around when I have free time. The store is small but offers a variety of great items such as home decoration, kitchen supplies, clothing, shoes and much more. I like to buy work-out clothes here since the quality is good with affordable price. This Marshall is located in Great Mall which is awesome because I can go look at other stores on the same trip as well. It is very clean here. The service is not bad. Parking is plenty but a bit harder to find a spot over the weekends.
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October 2023 by Tommy Tran
Friendly staffs and great finds. The store has a vast selections of menswear. Soemthing i can afford. 5 stars!
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September 2023 by Maki Tamura
I went to this store to eat and rent a toilet. The lady in charge of the table was friendly and made us feel at ease while eating. I ordered clam chowder, and it was huge and filling. It was a good place to take a break after walking. Thank you for the meal.