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February 2024 by Charles T.
Came here to buy a oil filter. Went to the counter to ask for the part number(s) for oil filters for a Honda. He (employee's name is LUIS according to my receipt) didn't ask me which brand I'd like and proceeded to the oil filter section and handed me a Wix. I told him I wanted a Mobil 1 branded one and he rolled his eyes. He walked me back to the counter, looked at his computer screen for about 2 seconds and said "we don't even have that". Okay no problem I say, and then I ask, "could I get a piece of scratch paper so I can write down the part number"? LUIS replies "why don't you just take a picture" with more attitude than a upset teenager. At this point I realize this employee is either intentionally ignorant and doesn't want to help me or he's just not smart. Whatever the case, I go back to the oil filter section and my Mobil 1 oil filter is in stock with plenty stocked up. This employee is a joke and is a poor representation of the decent service I have received in the past here. I used to come here out of convenience, not necessity. There is a Autozone on Berryessa and a Oriellys in Milpitas. I'll go there from now on. LUIS you are a terrible employee. One day you will be in a situation where you really need some service and someone will treat you really good. I hope then, you can appreciate good customer service and try to be a better employee moving forward. Peace.
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October 2023 by lets note
I had an excellent support from the staff when I was purchasing coolant. He has a knowledge, appreciated.
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September 2023 by Michael C
Didn't have parts the website said were in stock. Understaffed
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August 2023 by Lisa B.
Easy to place an online order for pick-up, and the website filters products by vehicle make/model compatibility. Excellent customer service--shout out to Quincy for going above & beyond by helping me install my new wiper blades!
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April 2023 by Obi Singh
I had a great experience at this particular O’Reillys store. Ramon, who was one of the store associates there was very helpful and professional. He helped us select the right part and had the best customer service attitude I’ve seen in a long time. Goes to show they really care about their customers and genuinely want to help you out. Great job, keep up the good work and professional customer service!
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April 2023 by Hoabie S.
I had a great experience at this particular O'Reillys store. Ramon, who was one of the store associates there was very helpful and professional. He helped us select the right part and had the best customer service attitude I've seen in a long time. Goes to show they really care about their customers and genuinely want to help you out. Great job, keep up the good work and professional customer service!
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February 2023 by Mike C.
Suspected a bad battery so came by the store after work.I learned when I arrived that they usually cut off doing battery testing or installs around 5pm and it was well after that time. Despite the time and the fact that it was a super cold day, Ramon jumped right up to help me test it out and then eventually installed the new battery without hesitation.Thanks Ramon!!
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December 2022 by Jeremy G.
Came here to get wiper blades and Tristan helped me out. I asked if they price matched and he said they did. He did a match I shared and also installed my blades. Very courteous and wouldn't let me give him a tip. Very impressed with professionalism here. Thank you!
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October 2022 by Joseph A.
Their selection is fairly small, but the employees always seem to know the basics of what they are doing. They are helpful when making suggestions on specific products and helpful in locating correct fuses and bulbs, but where other auto stores are willing to replace certain items for you, they don't know how to do much in that aspect, even though they have signs stating they are experts.
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August 2022 by Yiyo
The overall rating is based on quality and part selection available for my vehicles I've had/have. Staff deserves 5 stars, specially earlier shift.. always helpful and get what I need.But overtime I've struggled with getting the part that "fits" then turns out it doesn't, then back n forth returning and hoping part is exact fitment.I do prefer O'Reilly's than A.zone those parts are a whole different story.
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July 2022 by Lei T.
Very friendly and professional staff (Josie), reasonable price. My vw golf got a dead battery. So I went to the store and purchased a new battery. The manufacturer recommended a professional to install it because battery replacement will reset memory. I decided to replace it myself but I didn't have a socket extension to remove the bolt that fastened the battery. Josie loaned me one. She came over with me to check if the tool worked. If not, she's happy to loan her own set, how sweet! Eventually, Josie just replaced the battery for me, almost in a blink. Such a nice, kind, and professional lady. I started the car with the new battery. The whole process probably took only 15 mins. (I'm glad that I didn't go to a garage or dealer to wait for hours) The battery price is reasonable. Quoted a few stores, Costco, AutoZone, Walmart, they are all within the same range.not like a crazy price from a dealer. Thanks Josie. You made the store glow!
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March 2022 by John oswald Cedillo
The assistant manager is there is rude . Hes not really helping customer to get what they need . Tryin to get oil for my car and i get the wrong oil. .he didn’t say anything about it.
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February 2022 by Erika Erin C.
My local location, I've been here quite a few times to purchase oil filters and other miscellaneous car parts. Every staff that I have encountered have been extremely polite and helpful. The overall store is quite small, but the great staff make up for the store size. I came in to purchase a pair of headlights for my car. I paid and my cashier went to the back to locate them. Unfortunately there was a system error that stated the item was in stock but it wasn't there at the store. My cashier apologized and informed me that they had it in stock at another location not too far away. He printed my receipt and instructed me to let them know I was picking it up from them. Overall, I appreciate the effort and him making it right by providing me the product at another location. He was also very kind and apologetic about it as I understand how computer systems can be wrong. This is a great location if you are in the area and in need of car parts.
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December 2021 by Jignesh Patel
The people work here are bunch of cheaters. My wife’s car had a battery problem. She bought a battery from here. These people took her car’s old battery. My wife and her friend installed a battery in her car. When I reached home I found the previous battery was under the warranty, so I went to this store to ask them for our old battery showing the receipt, and the guy works here told me that the battery was his own property now. If I want to have my old battery back, I have to return the battery which I already installed in car and have refund and buy the battery again. It was horrible experience of these bunch of cheaters. I wish I could give them -5 stars. Keep my old battery in the slot of your buns.
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December 2021 by David De Jesus
Cool staff, and a good amount of stuff in stock?
