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December 2023 by Rox N.
Hands down the best car loan experience! I am a first time new customer - had 3 days to find a bank that would be willing to beat the rate that carmax was offering me. I called Patelco on a early Monday Morning Alex Q. Helped me over the phone he was very patient (knowing I was in a hurry) & understanding with me that I was nervous doing this over the phone and via email. He walked me step by step explaining throughly in a way I could understand & he made me feel that I could trust him with very sensitive information. Less than an hour later I received an email from Patelco indicating wonderful news & was able to beat carmax loan rate!! Finished the car loan application with Bernard T. Who also walked me step by step over the phone with uploading all personal documents needed to finalize the process. After many emails back and forth- He too was also very professional & understanding and patient with me! By 3pm Bernard was able to generate/print a check at my nearest Patelco location and I was able to pick up the check, then drop off to carmax that same evening! Both Alex and Bernard went above and beyond to help me without having to step foot in their Milpitas branch. So grateful they took my call and appreciate their willingness and efforts to help me. overall happy that a Patelco was able to help me! Anyone looking for a loan, do yourself a favor and go to Patelco first before stepping foot at any dealership. You won't regret it! Thank you Alex & Bernard! I will be referring more friends and fam to you!
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September 2023 by Dan M.
I was looking to finance an auto loan with no prior experience & Alex made the whole process so quick & easy. I really recommend Alex, he explained everything i needed to know & had me in & out right away with all my questions answered. Also want to thank Julie from their funding team for being so quick with her responses & funding my auto loan! I would rate my experience 10/5 if i could! Look for Alex, he's the man to help you!!
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September 2023 by Khay M.
Perfect customer service every single time! They are attentive, helpful & honest. 5 STARS!!!
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August 2023 by Lyn Rogers
First time in this branch. Sabrina made me feel so welcome. She's very friendly and has a beautiful smile. The office is immaculate. Tons of parking. And they have free coffee, hot chocolate and tea!
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May 2023 by Edison Wang
Chris was super helpful
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May 2022 by Kainoa C.
Customer service is really bad at this bank you always can't get a hold of anyone don't matter what time of the day it is. When you have questions about your account and need a real person to talk to about the issue nobody there but a stupid machine. Closing this account!!!
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April 2022 by Omar J.
Extremely frustrating I cannot deposit or withdrawl a lot of the times with the ATM here. Almost never works when I need to deposit or take money out. No one cares to fix it either. Moving my money out of this bank and to a different credit union. Fed up after years of banking with them,
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March 2022 by kiyoka o.
I would just like to that the Milpitas branch rock. I was introduced by way of Ryan from Palo Alto and my experience with Alexander and Wendy was incredibly awesome. They walked me through my Application process and made sure that I was well taken care of. If you ever have the pleasure of working with them im sure you will be extremely happy. Great customer service and a job well done. Greatly appreciate all that you guys have done together as a team. K.Owens
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September 2021 by Ruth R.
Patelco CU has been my primary banking institution for over 30 years! Would never think about going to a traditional bank... who needs all those fees. I work hard for my money and at Patelco, my money is ALL mine and works hard for me!
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June 2021 by Anthony S.
Terrible credit Union. Impossible to communicate. Gave up.
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May 2021 by D. R.
This is my favorite branch, they are helpful and get things done. I am in the process of purchasing home and it's required several trips to Patelco. The process is already stressful and I visited 2 other Patelco locations, closer to me, but they were not as accommodating and reassuring as this branch. I ran into a situation yesterday where money needed to be wire transferred to complete the process. The lender required that the money be received by 9AM the next morning and I was told that wasn't possible. Given the urgency of the situation I went to the Calaveras location and they made it happen, which usually is impossible. By 7Am this morning the money was transferred and I am so relieved and appreciate what the staff was able to do for me. Today I am a new home owner and I am very grateful. Special thanks to Alex Quebec, Azita and Taira for being so helpful and efficient.
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April 2021 by Frank A.
Every time I go into the credit union they remember my name and make me feel truly welcome. Today Alex Quebec stepped up and helped me with all of my banking needs as always exceeded all my expectations. I cannot recommend highly enough to all of my friends they definitely have to go to the Milpitas patelco and get exceptional service.
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March 2021 by Juanada D.
I responded to an offer from Patelco CU that I was pre-approved for personal loan. I had a few questions regarding the loan process and called Patelco and was connected with Alex Quebec. Alex has proven to be the best representative I've encountered in a long time. He was able to answer all my questions, listen to my concerns and place them in front of the right people. He added to this great experience by calling me a week later to provide support for any of my lingering concerns/questions.
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February 2021 by William P Becker
Professional and Caring...great people... great savings
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January 2021 by Leah Olaivar
Good customer service. I know it is not their fault, but I wish they have weekend hours, too.