Planet Fitness strives to give everyone "Big Fitness Energy," a feeling of positivity and motivation after a workout. With over 2,400 locations and a mobile app, customers can find many ways to exercise. The newer, spacious location in the Bay Area stands out for its clean equipment and friendly staff. Shout out to Sydney at the front desk for her prompt, upbeat service and help with membership changes. The facility is open 24 hours, offering all the equipment needed, including calisthenics machines, which many reviewers appreciate. Some have noted the presence of people filming TikTok videos during workouts as distracting. There have also been concerns about unexpected charges after canceling memberships, so clear communication about fees is important. While the layout is generally spacious, some feel there should be a stretching area with mirrors. Recently, a customer reported feeling uncomfortable after witnessing an unsettling incident in the shower area, and expressed disappointment with staff response. Overall, this location is considered one of the better ones in the area, with positive comments about the helpful staff and the variety of workout options available.
This is one of the better locations in the Bay Area - spacious and newer than most locations. Shout out to Sydney at the front desk for prompt, friendly service. She helped with membership changes for me with the utmost upbeat attitude. Thanks so much!
May 2025
Friendly/helpful staff. Clean equipment. I love that they're open 24 hours. They have all the equipment I need so yay. I do wish they had a stretching area with mirrors but other than that, no complaints.
September 2024
Also seems to be improved service and quality in cleanliness and service strong members no drama club
