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November 2023 by Kai
Update: she threw his DEBIT CARD at him, not the fingerprints card. And there was no communication issue. I was literally the one speaking to the lady so the fact that she’s saying that I didn’t speak English is disgusting. We both spoke English. They never take the blame, it’s always the costumer. And I didn’t take the fedex envelope because I already had mine. Absolutely appalling. You are very nasty people.The lady that “helped” us was absolutely RUDE and I will go as far as saying that she’s racist to Hispanics so if you’re Hispanic DO NOT SPEND YOUR MONEY HERE.She was being normal to other clients but suddenly lost her patience when it came to the only Hispanic client at the store. When it was time to give the person I was accompanying his card back, she threw it at him on the counter when she could’ve handed it to him.I’m glad other customers noticed how horrible she was being and called her “mean”I’m appalled, disgusted and will definitely NOT be coming back.
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October 2023 by steven ragsdale
I went to pick up my package, he asked for my ID so he could go get my package. I left and went in my truck to open the package and it was the wrong package.Not that big of a deal but it could have been if he gave my package to someone else and they wanted to keep it.
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October 2023 by MacKenzie K.
Great experience. I came on a Friday afternoon to do the live scan process for my CPA. It was so easy and quick. Staff was friendly as well. Highly recommend coming here for the live scan process.
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September 2023 by Chirag Thakkar
Even though the place is supposed to be open till 6pm, they clearly close early by 5:45pm. UPS don’t trust this place with your business and don’t have this location at your access point.Update: If cctv shows the employees are inside but the main door is locked so no customer can get it, that is no good. If you have cctv of outside main door you could clearly see customer trying to get in before 6pm.
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August 2023 by Alba Gonzalez
I've had better service from them before, but today we got there 5 to 10 min before 6pm and let him know we were just shipping passport envelope. He said we're closed, we close at 6. Pointed to the clock, which showed it still wasn't 6 and yeah... said to come tomorrowNo thanks, there's other places
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August 2023 by timothy provencher
My wife needed fingerprning to be done at this location. We drove there and she went in got in line and her turn was up the Indian lady looks to be in her mid 50s right away told my wife you need a mask or no service and proceeded to sell her one for .50 cent my wife came out and said let's go to dollar store I can get a pack way cheaper. We drove back and I went in with my wife the lady at the counter to our surprise was providing services to customers that where not wearing masks our turn was coming up so my wife put her mask on and turned over her documents for finger printing the lady took them and told my wife to wait over there she then proceeded to ask me can I help you sir I was not wearing a mask. Much to her surprise I said I'm here with my wife that is waiting for you to help her first she was a little shocked. She proceeded to help my wife and in the process told her I can't fit your entire name here I need to take off the last two letters of you last name my wife said no that she can abreviate her middle name and that it was imperative that no letters of her complete last name be removed. The lady at that point gave us a dirty look and proceeded call on another customer. At that point I was angry and told her why did you tell my wife no service if she didn't wear a mask and attend to other customers not wearing them. I asked her why are you discriminate my wife? Btw my wife is Mexican and has been married to me 30 years she is also a us citizen. I told the lady that she was being racist against my wife discriminating her she said no I said yes you did we took a photo of her attending a customer with no mask we told her and yes I was a little loud while I told her after all wouldn't you be to? After I told her my wife asked for her CDL and documents back and she took her sweet time while attending to unmasked customers. You be the judge. If I could give this review no star I would unfortunately there's no option . I give it 5 star for being discriminating and racist towards my Mexican wife. This lady did this company a big disservice. Btw when we got our documents back and I was done voicing the facts to her a young Indian lady walked out probably heard the way she was towards my wife. Please people don't go to this location.
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August 2023 by Melisa Ortiz Fernandez
Great place to get fingerprinted and very affordable. The staff is so friendly and fast. I have used them twice for fingerprinting and both times have been a great experience.
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August 2023 by Timothy P.
This business likes to twist customers words and experience in order to thrive as a business you need to own up to your behaviors and attitudes towards customers you added a new word in your defense like me twisting or changing what your employee couldn't figure out. I petitioned my wife my self and know the process. Ignorance on your behalf. My wife and I will be the first to say we forgive the business owner and employee that treated us the way they did. If anyone can help this business be updated on how to process fingerprinting I believe there are programs they can purchase or free down loads so that they are leaders in this area of business lacking nothing and having full knowledge on how to proceed and be above all.
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July 2023 by Nathan Dawit
This store is unwelcoming place especially the lady look us with disgusting face and answering our question rudely. Not recommended this place at all
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July 2023 by Tinh Phan
The business is run by a cranky, rude old man. He charged extra for a one page application fee and for paying by credit card. Make sure the fee he quoted for finger printing includes the processing fee.
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July 2023 by Ra Gutierrez
Worst place ever! Customer service is the worst! Old man is very rude and don’t care about his customer , at all. I would not come here for a live scan! I would go somewhere else, trust me! Look at previous reviews on this place it will tell you a lot!! I should have listened. The wait here is also the worst!
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July 2023 by Gregiov Felicx Singson
Rude people working here!! Very unprofessional. I called about my package that I missed and UPS directed my package to them. The person I called was hella rude! I called hime thrice and he still wasnt entertaining me. I hope the owner knows about this employee
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June 2023 by Nala C.
Came in today to ship a last-minute package, SO thankful this place is open an hour after the post offices close. I made a mistake with my package and left something out, and Bhavana was super patient and friendly and helped me repackage and reseal the missing part of the gift into the larger package. This was super close to closing time too, genuinely SO thankful he offered to do this. 10/10 service, thank you so much! :)
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March 2023 by Friendly N.
This place is honestly the worst. Don't bother coming here at 10 am when they open. They will roll in around 10:05-10:10 am (if you are lucky) and then they take their sweet time setting up the place and rolling out the racks. And this isn't a one-off...I've experienced this at least 4 times in the past. Owners, if your opening hours are 10 am, then you need to actually open the doors at 10 am.
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March 2023 by Araceli B.
For starters the lady and older man are rude. I went in for a live scan. I recommend going somewhere else. Not friendly people here at all.
