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December 2023 by Govind Prabhu
Lots of great things about this property. Cleo was the most memorable part of the our experience there. She brightens up everyone’s day at the breakfast buffet. AJ at the desk was very kind and helpful too.Housekeeping , laundry and everything else was efficient and the property overall was peaceful.
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December 2023 by Karen D.
Just stayed here while visiting Enchant. This hotel has a very special place in my heart and cannot say enough about the management company and how their amazing leadership flows down to its staff.i checked in with Tony, super friendly, accommodating, helpful..simply eludes a sense of family. The one bedroom suite always works for our family of 4. They brought us the pillows and blankets we had requested online...houseman was also very nice. The a/c unit was a little loud but it blasted cool air out without any wait time. The water pressure in the shower was awesome! We haven't experienced such pressure from a hotel in a very long time. On check out day, I enjoyed breakfast in the presence of Cleo who was just fabulous. She was just overly friendly, how can one NOT smile with her being around?! I eat hed her greet everyone in the gatehouse as they came in..didn't shy away from all the Late guests arriving for breakfast! She offered the guests mango smoothies, nice touch! Love the community tables! At checkout, it was so nice to see Sylvia..she's been a staple of that hotel for a very long time. Super proud of her and what she has become! I met her when she was a housekeeper and gatehouse attendant, and to see her move up thru these years speaks volumes about the company she works for and the work ethic the company fosters. I know this hotel takes care of its own for so many years and what an amazing job they have done!! Thank you for another great stay!
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November 2023 by Likhitha Palaypu
CLEO IS WONDERFUL!! Staff is so friendly. Breakfast is excellent. Thanks so much!!
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October 2023 by Shefalee Wardha
Staff is very friendly and they will go beyond duty to help you. Special thanks to SYLVIA.Breakfast is always served on time and we are always greeted with a smile. Remembering the unforgettable smile of CLEO. We stayed over two months in a studio room, which caters to all the needs of a long stay.
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October 2023 by Brent O.
Check in was really easy. Parking is very limited. There was still a leftover salad in our fridge when we checked in.
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October 2023 by Demi Tsim
We stayed here while driving to Oregon and this hotel was amazing!The room was spacious, the bed was comfortable, and checking in and out was super easy.We really loved the breakfast too. The waffles were delicious.Highly recommend!
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October 2023 by Chris Stines
Great breakfast and clean rooms. I inspected the room as always when I arrived and I was impressed with the attention to detail. All the dishes were spotless, the sheets were tight and clean and no odors to speak of. Great place to stay.
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October 2023 by Magued Makram
I had the pleasure to stay 2 times each time 3 nightsThe breakfast is really nice and every day we had a different hot dish next to the standard intercontinental breakfastI loved the idea of preparing my own waffles and having it hotThe service team are really hospitable during my both stays I requested to extend my checkout and they happily agreed
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August 2023 by Ingrid Markham
Super friendly lady checked me in, very clean and nice room. Nice grounds too.Rooms: Studio is large and has a nice layout.
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July 2023 by Colette G.
Beautiful complex, features well equipped rooms with full kitchen, laundry facilities in each building, and amazing free breakfast buffet every morning, Also has a lovely outdoor pool & hot tub area with plenty of seating of lounge chairs, umbrellas and tables with chairs. The view of mountains is an amazing backdrop for your stay. Pet friendly. Nice clean gym facilities. Basketball court. Beautiful fire pit area with very comfortable chairs. Just know they shut down the firepit at 10pm every evening. The service is top notch! All of the staff are very friendly and helpful. I have never experienced such stellar service at any hotel, and I travel quite a bit all over the country. They sincerely want to make your stay amazing, and they do! Always friendly hellos and can I help you, from every level of staff! We stayed in 2 bedroom, 2 bath suite as we are family of 5. Living room has pullout sofa, so we all fit comfortably. A very short walk from the hotel, there is a Way Back burger, a Starbucks and a gas station with convenience store. Within 5 minute drive is everything else you need..restaurants, Walmart, Great America Mall, retail pharmacies, 7-11 etc. We came here as we were attending concert at Levi's Stadium. Hotels near the venue were much more expensive. The VTA light rail Station at Great America mall took us right to Levi's Stadium. Made it very easy, economical and fast (15 minute ride to stadium) So if you're attending an event at Levi's Stadium consider this hotel for your stay. You will be pleased you did. Milpitas is a great town with unbelievable restaurant choices in every genre imaginable. Of particular note is Asian and Latino, as the area is predominantly persons of Asian & Latino decent.
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July 2023 by takoyaki akita
Their customer service is very courteous and friendly to us.But the only thing that is very disappointing is the facilities are rickety.All water systems do not work as expected. Doors are tilting and have gaps.
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June 2023 by William Taylor
Just wanted to echo the recent reviews of what a great hotel. Location and convenient to the area in which I was there for business couldn't be beat. The staff is top notch and do a great job of accommodating their guest. Especially manager Lance G. who went above and beyond to get an item returned to me that I had left behind. His dedication to correct a mistake I made reflects greatly on this establishment's dedication to its guests.
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June 2023 by Jason Zh
Cleo is fantastic and make this place very welcoming at breakfast. She served me great chorizo burrito and strawberry smoothies. Keep up the good work!
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June 2023 by Taylor Leonard Pasham
Cleo was a ray of sunshine every morning at breakfast! She is a fantastic server and accommodated everyone’s special requests and always with a smile! You don’t meet many customer service workers like her these days. I will miss her delicious iced coffee! Thank you, Cleo, you are a wonderful hard worker!Noteworthy details: Cleo was a ray of sunshine every morning at breakfast! She is a fantastic server and accommodated everyone’s special requests and always with a smile! You don’t meet many customer service workers like her these days. I will miss her delicious iced coffee! Thank you, Cleo, you are a wonderful hard worker!
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May 2023 by Misty E.
Had an amazing stay at this hotel! While I definitely love a luxury hotel stay, sometimes it's nice to stay at a hotel that has a kitchen and 1-2 bedrooms. From the moment I checked in until the morning of checkout, the customer service was by far one of the best I've encountered at any hotel. The front desk person (I hate that I forgot her name), was so great and welcoming! We got a nice upgrade to 2 bedroom. The room was renovated, clean and very spacious! The beds were sooooo comfortable! It was probably the best night's sleep we've gotten in a while. (sidenote: I need to ask what kind of mattress that was because OMG it was perfect) The housekeeping staff and breakfast attendants were so hospitable as well. Parking is free, good amenities, and in a nice, quiet location. Kudos to this location! I'd stay here anytime over some of the lux hotels I like to frequent. Customer service is top notch!!!
