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April 2024 by Y. D.
I recently attempted to return an item to the Saks Off 5th store in Milpitas, CA, well within their 30-day return policy. However, I faced a highly disappointing and frustrating experience due to the store manager's poor customer service and inconsistent reasoning.The store manager, a lady with very short hair and brown skin, refused to process my return, citing a variety of inconsistent and invalid reasons that were not stated in the store's return policy. Initially, she claimed that the item was ineligible for return because it was missing a price tag, even though this requirement is not mentioned in the policy. She then argued that the return was not allowed because it was approaching the 30-day limit, despite the fact that I was still within the specified timeframe.Furthermore, the manager mentioned that I had purchased the item from a different location in Livermore, which should have no bearing on the return process. When I questioned these inconsistencies, she shifted her reasoning, claiming that the item appeared to be washed and worn, which was simply not true.Throughout this exchange, the manager's reasons for denying the return seemed to change constantly, making it clear that she was not following the store's policy and was instead making arbitrary decisions. This inconsistent and unfair treatment left me feeling extremely disappointed and disrespected.To make matters worse, the manager escalated the situation by calling security to escort me out of the store, even though I remained calm and polite during the entire interaction. When I asked to speak with her supervisor, she claimed to be the highest authority in the store, leaving me with no recourse for resolving the issue.Based on this experience, I strongly caution others against shopping at this Saks Off 5th location. The store manager's poor customer service, inconsistent reasoning, and disregard for the store's return policy have left a lasting negative impression on me. I hope the company takes this feedback seriously and addresses these issues to ensure fair and consistent treatment for all customers.
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March 2024 by Myra Villegas
The store smells like swamp, and the stocks look pathetic.
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January 2024 by Tony Freitas
Poor return policy.
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December 2023 by Miss Robyn
This place in DESPERATE NEED OF HELP -SALES ASSOCIATES NEEDED! Would of spent $1000s of $$$ but not enough people to wait on me
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December 2023 by Anil Sanghrajka
Nice for shopping
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October 2023 by Madhura Joshi
Complete scammers and a bunch of crooks. They never shipped my order and charged full money. No one takes my calls on customer service number or replies on their website chat. Do Not go here.
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September 2023 by Taylor Wynn
I would give negative stars if I could. This place is a complete scam. You pay for merchandise to be shipped, it never ships, and they refuse to refund your money. Their customer service staff is blatantly dishonest and unhelpful. You will wind up having to contest the charges with your bank. AVOID AT ALL COST.
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September 2023 by Kaiya Zhang
I bought something online and requested a pickup. The pickup process was quite simple and smooth. The store notified me when my stuff was ready to pick up, and they also let me know when the last day would be for them to keep my order. When I went to pick it up in store, the assistant was very kind. Satisfied with the experience!
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September 2023 by Dandelion
Quality of goods has declined significantly, and expensive too. Clothes and shoes are not too good-looking and fabrics are compromised to be cheaper. Saks has its own brand on shoes but pricey and of mediocre quality. Designer shoes are unattractive and impractical.High-end sunglasses are locked away and you have to ask staff to open the shelf for you to try them. Solstice on the other side has better self-service to try on as you please.The staff was friendly and helpful. Perhaps I'll come back to check again.
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July 2023 by Kate S
I had a great shopping experience. The store is not as big as San Diego (for example) but had very nice and quality secretion of female dresses. You are only allowed to take 6 at the time, which is a bit annoying, but Yani, the lady the the dressing room was sweet and nice.
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July 2023 by Truth Integrity
I was not happy about my experience here. My mother and I came in yesterday June 7th around the afternoon and my mother was seeking to receive assistance. There was no one available to help us. There was one heavy set female with a short haircut and black hair. She was in the middle of eating a donut while she was on the sales floor which her manager brought to her and also ate one. She gave my mom serious attitude and I could tell by her energy that she did not wasn’t the assist my mom. She syed and made a frustrating noise when my mom asked to see the glasses in the case and to see some jewelry. These days people should appreciate having jobs with the new modern technology taking over these type of jobs. I was disgusted by here attitude to the point where I don’t want to return because if the low frequency of energy in this place.
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July 2023 by priti hingarh
A good luxury collection is available. Both men's and women's wear had the largest options available.
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May 2023 by Silky Sindhani
Although not a great place to shop but has few options with all the brands! Less staff available for help!
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April 2023 by Kelly Drake
Good products but hard to find your size.
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April 2023 by Khazretgali Sapenov
Placed an order and Saks OFF 5TH failed on many fronts:1) Messages created false impression that you are getting your item the next day, but in reality it's around a week away.2) Shipping company lost the item at the last mile. The inquiry yielded the following response:Thank you for your patience while we look into this. Our records show that this package was successfully delivered, and our delivery partner confirmed it.If you are still unable to locate the shipment, we recommend submitting a claim with your seller and letting them know that while the package was marked delivered, you never received it.We sincerely apologize for your experience and will follow up with the delivery team with your feedback.Regards,Maergo Support Team3) When trying to open a case with Saks OFF 5TH, their online system produced the following message (to wait another week to file a claim):To account for varied shipping times, a claim cannot be submitted until 3/17/2023.4) the support chat agent came up with this proposal;Thanks for holding! I do really apologize for this inconvenience, but the system will allow us to start the claim on 03/17, but no worries, the process of the claim is to help you with a refund process, once we initiate the claim it will take 1-3 business days to give a resolution, the refund process will take 10-14 business days to get it processed.5) When I asked whether they can just send the same item again, the chat agent responded with the following:Actually, the order could be replaced and you can request the signature, but to replace the order you will be charged for, so for that reason, if the order is replaced you need to take into consideration that.6) I'm going to follow the process and see what happens. Some reviews here mention that Saks OFF 5TH can decline the approval of your claim, so you might be out of your item, money and time.7) Here's my order details Mar 5, 2023 | ORDER #304763781
