The store offers friendly and helpful service with no buying pressure. Staff answer questions thoroughly and explain how products work. They provide luggage repair under a long guarantee and also offer new replacements. While the store does not provide shipping, staff suggest online purchasing or self-shipping options. Customers report great experiences purchasing luggage for both check-in and carry-on use, finding durable pieces that stand the test of time. The overall experience is consistently good and satisfying.
Very disappointing that they don’t have an e-receipt system so if you don’t save the paper receipt you cannot return or exchange. Otherwise a nice store.
May 2024
The new sale person work at store is really friendly. She answered me a lot of questions without any buying pressure withgood service.
February 2024
I visited this store to see if there is any leather backpack for my friend. The lady was very friendly. I found a good one. But they do not provide shipping service. I wanted to buy it for a friend in another state. The lady suggested me buying online or buying there and shipping myself. Overall it was good experience for... read full comment
