-
December 2023 by mike d.
This place is slow. Coming in for the estimate person will take at least 1 hour of waiting in the lobby. Learn from my experience and be prepared to wait and wait just for an estimate.
-
November 2023 by MaryLou Gonzales
I had an appointment with this shop and I’m glad I chose not to take my car there. Their customer service sucks. The general manager does not value customer service. They are not honest and can’t even give straight answers. Avoid this shop. Honesty is a big thing for me.
-
November 2023 by N L
I enjoyed the service. The check in process was simple and fast. Front desk was able to give me all the details of timing and cost. The rental car place is just behind the wall and Service king actually works with rental car pretty closely, which is very convenient. My car needed extra parts and there was a delay of the delivery; my maximum rental car allowance was about to expire and the manager promised to complete the job or give me extra rental car days paid by the Service king. In the end, they were able to get the parts and complete the repairs.
-
November 2023 by Mojtaba Hashemi
They are very responsive and very good at estimation on time and cost. Dean managed to repair my car and he frequently updated me through phone call in addition to updating through email and text message. The quality of fix is perfect there is no visible difference between newly painted part and original color.Services: Painting
-
November 2023 by Jase Amian
Brought by 2018 Toyota Corolla here after an accident back in March. The repairs done are my car weren’t complete as when I received my car back from Crash Champions, there were are handful of problems that needed to be addressed including my tires not even being aligned as well as a grinding noise coming from the side of the accident only to be told that it’a wear and tear. I brought my car back several times for the lifetime “warranty” but each time they did NOTHING to help me. One of the guys didn’t even know what he was doing as he pulled up a damn YouTube video to see what to do, as if I couldn’t do that myself. I am never coming backing to this location, and I suggest no one else come here either, unless you want some half done repairs!
-
October 2023 by sarvesh kandekar
I went back here because I got really good service last time when I worked with Stefan. I had my appointment at 8 am on first day and they called me again the next day. I am being going to this store first thing in the morning since two days hoping to get estimates so that I can plan drop off, I always did mention that it was urgent. The only thing they did was clicked the pictures on both the days and never got back. And when I called them they then said estimates take 24-48 hours and Saturdays are not counted. Would not recommend as they are not consistent.
-
September 2023 by Austin W
Brought my BMW 535i into this shop after getting rear ended. Service King made the overall process seamless. They had missed a spot during the initial repair and when I noticed on the day of pick up, they connected me with the general manager, Gordon. He got it all sorted out under their shop warranty and the follow-up work was done in less than a day. I highly recommend this shop for auto repairs as Gordon will make things right.Services: Electrical repair
-
September 2023 by Anna K.
I have nothing but great things to say about my experience at Service King / Crash Champions. Making an appointment was easy. The office staff was friendly and welcoming when we checked in. Martin took a look and wrote the estimate. We decided to have SK / Crash do the repairs. Martin gave us an update throughout the process. SK / Crash went above and beyond to get our car repaired ASAP. Our car looked brand new. They also washed and detailed the car which is always a plus in my book. We are very pleased with the work SK / Crash did. So, pleased that we brought in another car of ours that was involved in an accident. I had the pleasure of meeting the GM Gordon and had Martin look at our other car. I would definitely recommend SK / Crash to friends and family.
-
September 2023 by Joshua S.
I can't say enough good things about this spot. Beautiful and well maintained customer lobby, responsive and knowledgeable staff, and extremely quick appointments. I took my 2021 Ranger in for a scratch on the door panel today. Some genius has swiped it while I was parked and didn't leave a note. I was supposed to sell the vehicle this afternoon but knew that the scratch would affect my value.I scheduled the appointment through GEICO at 8am, I was in the shop by 9a. Brandon, met me at the counter and walked out to assess the work. He was super courteous and respectful. After just a minute, Brandon asked if he could take it back in the shop to see if the scratch would quickly buff. By 9:30, I was back on the road as if nothing had ever happened to my vehicle. Not only did the shop come through, but Brandon did the work for nothing more than a handshake. I sold my truck this afternoon for $200 more than I had expected.
-
August 2023 by Vincent D
This place was awesome. I recently had my car repaired here and the service was above expectations. The car was repaired back to original and returned washed which was a nice surprise. They kept in constant contact throughout the repair process and updated me along the way. Thank you for making it a pleasant experience.
-
August 2023 by Mohit Vaish
The team at this location run by Kelah with Maliza and Kara is so immensely helpful as well as resourceful! They always maintain a calm and happy outlook even when dealing with stressed out customers. This has such a positive effect on their office environment. Everyone is genuinely trying to help the customers! I had a tricky situation and Kelah went above and beyond to accommodate my requests and complete the work ahead of time. No review can match the positivity of this wonderful team. I wish them all the best. Crash Champions are lucky to have this team!Services: Painting
-
August 2023 by sai krishna
Had appointment at 8am, no one shows up toHelp until 8;45am. When talking to receptionist the other lady working there comes and giggles, which is very rude. The person how came to help me is very very rude person doesn’t when listen to what’s the issue and problem is.
-
July 2023 by Mohit V.
Amazing team, clean premised, well organized processes!The team at this location run by Kelah with Maliza and Kara is so immensely helpful as well as resourceful! They always maintain a calm and happy outlook even when dealing with stressed out customers. This has such a positive effect on their office environment. Everyone is genuinely trying to help the customers! I had a tricky situation and Kelah went above and beyond to accommodate my requests and complete the work ahead of time. No review can match the positivity of this wonderful team. I wish them all the best. Crash Champions are lucky to have this team!
-
July 2023 by Chao Chang
Avoid this place. Front desk lady and the estimator lady rejected taking photos for walk-in out-of-pocket estimation while sat in empty lobby counting fingers.
-
June 2023 by Wentao Shi
They missed the key hole and promised me that they would repair it. But they have been dragging and lying to my face for 3 months since they made that promise. Apparently they are hoping that I will forget about it somehow. I don’t recommend doing business with them if you value your time.
