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November 2025 by Said Faisal Rahmani
I visited the Skechers store at the Great Mall on the morning of November 14, 2025. I went in to exchange a pair of shoes that did not fit me. The shoes were extremely clean and only worn once around my home.
When I explained the issue to the manager at the counter, he spoke to me in a very impolite and loud manner. He immediately refused the exchange and when I asked him why, he simply said, “Because you wore it,” without giving any proper explanation.
His attitude was very disrespectful, and he raised his voice at me. When I asked for his name, he refused to give it and said, “I’m not going to give you my name.” I told him I would file a complaint, and he responded, “Go, whatever you want.”
This behavior shows a lack of professionalism and care for customers. It left me with the impression that he does not value the store or the customers who shop there.
I hope Skechers takes this complaint seriously and addresses this issue.
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November 2025 by Safak Sayan
George was extremely helpful and exemplified excellent customer service and appreciation . Thank you
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September 2025 by Erin S.
Lex at the great mall is so friendly and very informative when it comes to additional discounts for employees that work in the great mall. Thank you for the awesome service Lex!
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August 2025 by sumana kumar
I was here on Aug 23rd afternoon. Was at the billing counter. The person billing asked if I needed a bag. I wasn't sure if it was free, hence replied asking him if the bag was free. He very rudely replied saying 'it's a simple yes or no question ' .I was confused as to what I did to get this response from him. Completely ruined my shopping experience. None of the people working at this store are interested to work there , really shows from their attitude.
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May 2025 by Carlos Hernandez
Bad all bad
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May 2025 by Evelyn Gonzalez
Placed an order online for pick up and when I received the email confirmation, it specifically said that they only did curbside pick up so I went ahead and checked in. After 15 minutes and no order I went ahead and called only to be told that they don’t offer curbside pick up. Yall next to fix that.
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December 2024 by Dr.Dilip Bhadasia
Good collections
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November 2024 by Bonnie Nomunkhan
Very good store with affordable prices! The staff are also very helpful!
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November 2024 by Sandhya Prashant
Although grateful they were willing to exchange the shoes that don’t have the tags on them, they should restock the shoe sizes that are in demand sooner.
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October 2024 by Ashish Vincent
They have shown wrong timing on google. It showed me that on thursday its open till 9 pm but its wrong i went to 8:25 but they were closed and even people working over there didnt tell me I was just standing on the door and they were ignoring me. Very bad one. Never visiting again
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September 2024 by David Noble
I normally receive decent amount of help w finding shoes in my sizes or finding a pair for work that fits me. They're very helpful.
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August 2024 by york chew
I was hoping I can give zero star or minus stars. I’m a regular customer of Sketchers and I have bad experience every time I went into Great mall sketchers store.. I’m very disappointed with their customer service. None of their staff are nice and helpful. And I’m the one greeting them and keep on saying thank you. I really hope that their management can train their staff to have better customers service skill or at least some smile and know how to say thank you to their customers…….??????
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July 2024 by janani 16
Rude staff. Rushing us while we were trying the shoes on when they still had 30 mins left to closing. Unprofessional
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June 2024 by Eliza Tashbolotova
Bad service!
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June 2024 by Armando A
Placed an order online, and wanted to know the status of my order. I went to ask at the store about my order, and they told me that my order was not ready in a rude manner and I had to wait until I get the email. All I wanted was the status update about my order because online it says it's about a 3 hour wait until the order is ready, and I placed the order the night before. Took less than a minute to get my order, and gave it to me in a bad manner. Need better customers service.
