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January 2024 by Cheyenne R.
The printing team of the store is rude, I usually go to get help and as the manager has helped me her staff aren't to nice, and the other store manager excuse was that he doesn't know how to complete that task. My frustration is that as the girl continued to express to tell me that she couldn't help me she stopped three times to talk to any other customer that came up. As for the other two people who were working back there ... they walked away and let her assist with six people in the FedEx line.
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November 2023 by Katherine S.
I went to the Milpitas Staples on November 07, 2023, to ship a package and the service I received was AWFUL!!!! Usually, when I come into the store to buy products or ship a package the employees are nice and friendly and are willing to assist me if needed. Not the employee by the name of Matthew! Another sales associate called him to the UPS shipping area to assist me and the look on his face told me that he was coming with an attitude of "I don't want to help this lady out and I hate my job." When he asked if I had shipped to the recipient before I told him I wasn't sure and that just set him off! Rather than look to see if I had he started to complain about having to fill out a shipping document. It took about 10 minutes of him "complaining" to finally look up my account to see if I had, and I had. At one point I told him his attitude was not acceptable, but "MATTHEW" did not seem to care. I did call to report him to the manager of the store and the manager said he would be taking corrective action with Matthew, and I hope he does. And when Staples sent me their standard email a day later to ask about the service I received I did let them know as well what transpired that day. I hope no other customer has to interact with him when they are in the store. I do need to let you know that the other sales associates I have run into while shopping at Staples-Milpitas have always been pleasant. I do understand times are tough with stores being understaffed and having to deal with rude customers sometimes, but this guy was unbelievable. And this is not the first post on Yelp about him.
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November 2023 by Will M.
Lousy customer service! I wanted to buy a desk and a chair today and they told me there was no way to power the desk on so I can see how it adjusts since it's a powered desk. Not willing to help not willing to do anything. Lousy customer service!
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September 2023 by Abraham P.
I went to this store for passport photos and the cashier called to the person in charge of photos department, the guy came with such a bad attitude towards me just saying about sit down here and look at the camera , without any suggestion how to pose for the passport photos requirements, he just took two shots and showed me the photos and I said maybe one more shot to see I feel myself comfortable with this one and he got mad as whether I don't have the right to ask for something that I'm going to pay for, then after that argument he ask me to go towards the counter to pay for the photos. And wait for a couple of minutes to print them. Such a bad attitude of this guy with frustration about his job possibly, by the way his name is Matthew , by employees like him the stores lost costumers and preferred to buy on line or using apps to avoid this kind of individuals and the stores close letting good employees without a job
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August 2023 by Cathy P.
If I could give a zero star, I would for its Amazon Return station. The Amazon Return here is the worst return experience that I have ever had. The lady actually asked me to stand there for more than ten minutes waiting for her to figure out how to fit my return product to her box. When I checked, she asked me to wait until she figured out how to fit the return product in her box before she could scan the code and let me go, as if she could reject my return if the product could not fit in the "very specific box". The process or the employee training is certainly very problematic.
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August 2023 by Fran R.
I came to this Staples location this week twice, and both times had surpassed my expectations.My initial project was printing glossy labels for an event, and the turn around time was very quick. Ruby had called me on the phone and told me that the labels could print 'better' if she used the major printing distribution center of Staples (which involved shipping it out). My event was for Thursday, and she was able to get things completed in two days! And they looked phenomenal too. Her attention to detail and excellent communication made the process easy and worthwhile.My second project was business cards (but for prayer cards for a funeral). This was extremely last minute since we had gotten our digital versions back so late, but Staples had an amazing turnaround time. I had placed my order and it was completed within three hours! It wasn't expected for another 7 hours, but I received the email very fast, and had seen my example immediately. They printed beautifully, clear, and perfect to carry around in wallets. During such a difficult time, Staples made it easy to get organized, stunning, prints in time. I was amazed at the quality, turnaround time, and value most of all. The cost was very fair and the results were breathtaking too. Thank you to Ruby for all of your help, you were wonderful and took care and consideration in my project as if it were your own.
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May 2023 by Beck T.
Staples is usually my go-to store for printing papers and buying office supplies, so I decided to visit today to print some passport photos. Initially, I had a positive experience with a helpful and multitasking young lady at the counter. She was doing an excellent job, assisting others while attending to my printing needs. However, things took a turn for the worse when another employee, a man wearing glasses who appeared to be a manager, took charge of taking my photos.Unfortunately, this particular employee seemed disinterested or frustrated with his work. Instead of providing helpful answers, he responded to my questions with more questions. The passport photo he took had an undesirable glowing effect on the sides of my face, which clearly did not meet the standards set by the state department. I requested a retake, emphasizing the need to avoid the shiny effect caused by the excessive backlighting. In response, he simply said, "How would I do that?" It was disappointing to encounter such unprofessionalism, especially considering that ensuring accurate photos is part of his job description. After all, I wasn't at a refugee camp where pictures are taken for free.The second unpleasant incident occurred when I asked if he could cut the photo to standard passport size. His response, "I am not following what you are saying," was quite baffling. It was a simple request, yet he seemed incapable of understanding it. Frustrated, I approached another store employee for assistance, who had been helpful until I asked if he could cut the photo, he replied, "I can cut one, but I won't cut the other because it takes time." Keep in mind that there was no one waiting behind me, and yet he was unwilling to allocate the time for such a basic task. It was an extremely unprofessional and shocking experience.In contrast, the initial lady who assisted me was friendly and provided good service. Unfortunately, these two male employees exhibited an unpleasant and unhelpful attitude. In today's highly competitive market, one would expect employees to treat customers well and be proactive in providing assistance. However, these two individuals acted as if they were completely disillusioned with their jobs and harbored resentment towards anyone seeking paid services.It is my hope that the management takes notice of such employees and addresses their behavior. With so many options available to customers, it is crucial for businesses to prioritize exceptional customer service and ensure that all employees uphold professional standards.
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April 2023 by Peter L.
The team at Staples did an excellent job on a large project that I had to complete for my boss. They were extremely efficient and diligent, making sure that every detail was perfect. I was impressed with their professionalism and attention to detail, which made the process a lot smoother.Thanks to their hard work and dedication, I was able to deliver the project on time and to my boss's satisfaction. The staff at Staples went above and beyond to ensure that everything was taken care of, and I couldn't be more grateful.
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March 2023 by Ana K.
Pretty good and clean Staples with a wide selection of products. While I usually stop by just to print and copy or pick up my print orders, I can see why small business and office owners would love this store :)
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September 2022 by Joseph A.
This location is always very clean and fairly well organized. Their employees do a good job in keeping the shelves fully stocked with available merchandise and regularly add new items to the clearance section. Their prices can be higher than Amazon and other competitors, but if you pay attention to their sales ads and price tag markdowns; you can save a substantial amount of money off of the original price.
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August 2022 by Freddie F.
This review is strictly for the Printing Services department, specifically to the gentleman named Allan who assisted us.We went there to print a poster of a Harry Potter-themed crest for my son's birthday party. We went to different printing places before Staples and found Staples' price rather competitive so we went with them. However, the real value of going here instead of the others is because of Allan's 5-star service. Allan was extra attentive. He was genuinely helpful and assisted us with enthusiasm. When we told him that it's not just going to be a poster, rather a large printout that we'll cut in pieces, he offered suggestions and even test-printed a copy for us.These days post-pandemic, a lot of businesses continue to struggle with staffing, some even closed down permanently. A lot of workers don't show compassion and just doing it for the money, sometimes not even giving enough attention to consumers. It is refreshing to meet workers who are not just focused on their job but doing it with enthusiasm and energy. I believe this guy Allan loves his job and genuinely likes assisting people. So to the folks in Milpitas, let us continue to support Staples and great workers like Allan!
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July 2022 by Hazellyn H.
Just got done at this store but I couldn't leave without this review!! Andres has been one of the most enthusiastic, happy, welcoming cashiers I've ever came across. I love how he was scanning quickly but also interacting with my fiancé and I. His attitude definitely made my day! He was very knowledgeable about products in and out of store, my fiancé liked his socks and he was more than friendly enough to tell us where to find them. A great experience thanks to Andres!! More about the store; very clean and organized - easy to find things! well stocked!! Will definitely be returning to this staples for my supplies!
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May 2022 by Kashish A.
Not a fan of staples due to lack of customer service but today 12/05 Thanks to Andres my perception of staples has changed . The young lady who dealt with us at ups counter totally lacked the customer service skills and made sure customer left upset but Andres at the door turned around and made things right for us. Thank you Andres you need to train that young lady for sure . Associate needs to be less grumpy and pleasant so ppl can shop here this staples service made Walmart shine . But Andres did top notch service Nordstrom style :)
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May 2022 by Victor S.
Staples Employees at the Milpitas Store are extremely knowledgeable and are always willing to help. Anthony, Andres, and Solaita did an outstanding job of helping me get the job done without having to wait. All of them deserve 10 out of 10 on all Categories of Customer Service. I hope Staples management will recognize them for their dedication to giving outstanding service.
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April 2022 by Lynn N.
This rating is for printing and UPS service. Best customer service. I was helped by Solaita. She was friendly, patient and accommodating. Thank you Solaita. You made my day.