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December 2023 by Anthony F.
I had to make a stop at the center in Milpitas. I saw online that the schedule wasn't open until next week, but they accepted me as a walk-in. I had to get the front passenger tire replaced, and was told it would be 40 min. Right on the dot, I got the message that my car was done.Turns out my rim was dented from a previous blowout. So they had to rotate the tires as well for safety.Overall great experience at this location.
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August 2023 by Leon A.
The replaced my tire also have patched my tires for a good price. I had to wait a long time that day. There was a long line of people. They did a good job though at Walmart Auto Care Center.
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August 2023 by Jun Wu
I brought tire here and tire care package.The Tire Specialist Jem is very helpful.while I run a flat tire here,he manually check tire in person,and get all tire pumped.
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July 2023 by Breanna Turner
At this time I can't really blame them. The app has informed me my tires are in. However, twice we went and they are not in. The service desk workers did some looking and calling around. The tires should not arrive until Tuesday with a Wednesday pick up. But the app is confirming they are in and ready for pick up. The clerk offered to call me when ready to save me a 3rd trip to the store. I'll give a higher star rating when this is all over and done with. But so far it's not the service department employees fault so I won't bad mouth them. Someone does need to look into app updates and issues.
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June 2023 by David Mortaz
The horrific customer experience at this Walmart Auto Center has conditioned me to limit my interactions ONLY for pickup! 3 Days ago I stopped to pick up an online order. The Clerk told me to go get a Cart from the Front of the store, only to be told that I did not need it. She offered to have the 4 tires to be brought to my car! And that's when Walmart Auto Care center staff proved why they should be avoided at all cost!!The person who had brought the tires to my car simply tossed them on the ground as opposed to putting them on the open trunk of my car (see photos)! He tossed them and walked back without saying a word back when I said "Thank you"!Walmart proves once again why Amazon is eating their lunch and why this Auto Center should be avoided!
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June 2023 by harshit burmee
I recently had the unfortunate experience of getting an oil change at the Walmart Auto Center, and I must say it was nothing short of a nightmare. From the moment I walked in, it was clear that customer satisfaction and professionalism were foreign concepts to the staff.First and foremost, the wait times were utterly unacceptable. I had to endure an excruciatingly long wait, wasting precious hours of my day for a simple oil change. It seemed as if the staff were more interested in chatting amongst themselves than actually attending to the needs of their customers.To make matters worse, the employees displayed a shocking lack of basic knowledge about the products and services they offer. When I inquired about the specific oil my car required, I was met with blank stares and shrugs. How can a supposed "auto center" not even know what type of oil to use for different vehicles? It's beyond comprehension.One of the advertised services included in the package was a vehicle inspection, which they conveniently neglected to perform. It's astonishing how they can boldly claim to provide such a service and then completely disregard it. This lack of attention to detail and disregard for their customers' safety is utterly unforgivable.As if the aforementioned issues weren't enough, the incompetence reached new heights when I noticed that the logo on my wheel cap was missing. It's astounding that they can't even handle a simple task like replacing a wheel cap properly. This kind of negligence only serves to underscore their lack of professionalism and attention to detail.To top it all off, after driving just a few miles, my worst fears were confirmed when I noticed oil leaking from my car. It is clear that the so-called "mechanics" at Walmart Auto Center are not only incapable of performing a basic oil change, but they also lack the competence to ensure that everything is properly tightened and secured.In conclusion, my experience at the Walmart Auto Center was nothing short of a complete disaster. Their abysmal wait times, lack of knowledge about basic car maintenance, failure to perform promised inspections, shoddy workmanship, and blatant disregard for customer satisfaction have left me utterly appalled. I strongly advise anyone considering their services to think twice before subjecting themselves to such an infuriating ordeal. Walmart Auto Center, you have failed miserably in providing even the most basic level of service, and you should be ashamed of yourselves.Service: Oil change
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June 2023 by Clair Mitrick
Bought my tires at a great price, but no one picks up the phone in Milpitas.
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May 2023 by John Shupe
Ordered tires on Walmart's website and scheduled a time for installation. On that date, the status on the website changed to Delayed. I heard nothing from Walmart for 3 days, so I called the store. For more than a dozen attempts over about an hour, the phone would ring, no one would pick up, and then the call would drop after about 3 minutes. I then called the Walmart Distribution Center, who claimed that the tires actually did arrive. However, they also couldn't get through when they called the store to confirm. I had to waste another hour driving to the store and waiting for someone to finally confirm that the tires had arrived. Even though it was their error, the choices they gave me were to wait 2-3 hours more in order to get the tires installed then, or make another appointment for a later date. I did the latter, as the lesser of two annoying options.Service: Tires
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April 2023 by John S.
Ordered tires on Walmart's website and scheduled a time for installation. On that date, the status on the website changed to Delayed. I heard nothing from Walmart for 3 days, so I called the store. For more than a dozen attempts over about an hour, the phone would ring, no one would pick up, and then the call would drop after about 3 minutes. I then called the Walmart Distribution Center, who claimed that the tires actually did arrive. However, they also couldn't get through when they called the store to confirm. I had to waste another hour driving to the store and waiting for someone to finally confirm that the tires had arrived. Even though it was their error, the choices they gave me were to wait 2-3 hours more in order to get the tires installed then, or make another appointment for a later date. I did the latter, as the lesser of two annoying options.
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April 2023 by Rohit Sharma
Horrid customer service. I will give - 5 on a scale of 1 to 10.I made a mistake of ordering tires online. Wasted my time entirely in three different appointments and 4 hours.Ordered tires online, took an appointment, went to store, stood in the line of 7 with no attendant in sight for next 20 minutes. I showed my order and appointment confirmation. He couldn't find it. So I had to take another for 5 days after.I went 5 days after at the appointment time, stood in the line for 40 minutes. This time he couldn't find the tires in the store that were there 5 days before. I came to find that online order was cancelled after 4 days as Walmart policy. So I had to reorder in the store. I came after with another appointment 7 days after.I went 7 days after. Another day, another line, another hour of wait. This time, Auto technician were in shortage. So he asked me to come in the morning 7am.I chose to not go to keep my sanity. ?Services: Tires
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April 2023 by Litko C.
Terrible customer service!I bought a couple of tires online through their Walmart website. I called them and they told me when the tires arrive, I can call them to make an appointment for installation. The tires arrived 5 days ago. Since then, I tried calling them again many times to schedule an appointment for the installation but no one picked up the phone. So I drove to Milpitas Walmart Auto Center to drop off the wheels/tires for installation and picking them up later. I went to their front desk and got in line for assistance. After waiting for 15 minutes, I told The clerk that I would like to drop off the wheels/tires for installation. The clerk told me they would not do it without an appointment even for dropping off and picking them up later. What the f*ck! I told him that I tried calling a million times to schedule an appointment but no one picked up the phone. The clerk didn't care and simply said I can book you an appointment. I drove 35 minutes to this place just to schedule an appointment to drop off these wheels/tires! Really?DON'T bother to go to this auto center for services even if you can say a few dollars. This place is inefficient and don't care about customers satisfaction! Actually, I'm glad they didn't take the drop off. I don't trust their quality based on this customer service!
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April 2023 by Abdi A
I did my appointment online in advance before weeks but the store gives priority for the customer who gets their walking
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March 2023 by Miriam L.
The Milpitas location is always packed, which is why I decided to stop by early. Service & timeliness was as expected but was worth the wait. Battery & oil change for my car was well done & could not have been more relieved.
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February 2023 by Alan H
Came out here out of curiosity inspired from Reddit and such low google review. MATCH! Waited in line for 1 hr just to be told they don’t have enough mechanics so they cant do headlight restoration. Could’ve post it on their wall.
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February 2023 by Alan Hsu 徐謙
Came out here out of curiosity inspired from Reddit and such low google review. MATCH! Waited in line for 1 hr just to be told they don’t have enough mechanics so they cant do headlight restoration. Could’ve post it on their wall.