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February 2024 by Aissa B.
The worst store, bought 2 ground beef rolls from Grocery Pickup, gave me meat from the year 2022!!! Insane!!
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December 2023 by Anthony L.
I had a disappointing experience with Walmart's pickup process. Upon arrival, all pickup spots were occupied, leading to confusion. Inside, the lack of clear signage and assistance at the Services line added to the frustration. Despite a 15-minute wait, no one was available to help at the pickup line. Ultimately, we opted to retrieve our items from the store shelves. The pickup process needs improvement, and communication within the store could be enhanced to streamline the experience.
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December 2023 by MJ S.
Four hours of waiting and Walmart Tire Center loses my car keys: I chose to buy 4 tires and have them mounted/balanced at Walmart. The savings were 60.00 over comparable tires. Net net I am currently a loser on this transaction. 1. Walmart Tire Team DID NOT RETURN MY CAR KEYS back to Then the zinger came!!! when the car tires was fixed. This occurred Friday night- it's Sunday mid day. STILL NO KEYS. Firstly, after waiting 2+ hours to get 4 tires mounted and balanced, they balanced the tires incorrectly - as they didn't take original weights off the rim - and so this double weights on my rim were hitting my brake calipers as I drove away. .... So, I returned the ycar, handed the Tech my keys to re-fix it and that is the last I've seen of my keys. When the car was complete, the Techs said no one saw the keys/took custody of the keys. But I did hand my keys to the Tech that came out to the Car Bays to take custody back of the car. He said go shpp for 30 minutes and check back. About 45 minutes later I came back. Thereafter I spent another hour with the Techs tearing apart the car to see if the keys had fallen between the seats or whatever during the re-fix of the car. After another 60 minutes tearing the car apart with the Techs, I called the manager of the department out to talk. So now I'm into this effort nearly 4 hours. So I called the department manager, Liz. The dept manager-Liz promised to call me a Saturday morning call on the status of my keys ( after talking to all of her employees). ..... It is now Sunday 2pm-no call from Liz, no BMW X5 keys since the Friday night re-fix -- and as such, I can't drive my car. ..... I called Liz/Manager late yesterday afternoon ( Sat afternoon) and was told she is busy taking care of customers and she'd call me back later yesterday afternoon. So in summary: My 1 hour appointment ended up being 2 1/2 +1 hour. Then I spent another 60 minute with the Tire Team searching the inside of my car to see if the keys fell under the seat, in the side doors, etc. Being a team player, I helped the guys tear the car apart. No keys in the Walmart car bays & no keys found in the car. Manager promised to call me back Saturday morning. But the manager there did not call me back Saturday morning as she committed she would - and I have a car with no keys. And it is late Sunday afternoon now. A weekend without a car. .... if I go to a Tire Center (Walmart, Firestone, Tires Plus....wherever) and I trust my keys of a high priced asset like my X5, I expect Walmart ( or other store) to take responsibility of getting the keys back to me when the service is complete. And they did not do this. Exiting Walmart, The manager then said she would talk to the Techs that left early to see if they had my keys...and would call me either way. No calls Then the zinger came!!! : then she tells me that she will review the outside security camera footage " to see if I did hand the Tire Center Tech the keys in the first place". Really? .....which, honestly I thought that was quite rude - as I put the car and car key back into their custody for an hour or so, went back shoppping after the job was first done incorrectly - and I expect the same courtesy of getting the keys back upon returning the car. ( I had already paid the bill before finding out that the car keys were missing/misplaced so I didn't have any recourse there. ) Tomorrow I will start caling Walmart Management as I know Walmart from a corporate perspective because I've done cybersecurity work for them in the past - and I will ferret out who the exec in charge is. I need my keys back or a key fob replacement (and a mailbox key replacement that got misplaced with the key fob) ..... and an apology.
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December 2023 by John W.
I have seen many of the bad reviews, we must respect them. But this is a Walmart Super Store by Jimmeny! This place is huge! They have the breads, fruits, veggies, meats, poultry & seafood. Plus everything else in the world. Not going to get into why things are locked up, you already know why they are. This review is not about morality. The store shelves are stocked full of things we all need, priced lower the the other stores. That's a win win plus you can pick up a turkey and all the fixings just in time for the holidays. If you are tried of driving to 3 different stores, drive here. Merry Christmas!
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November 2023 by Ro A.
0 STAR!!! Do you guys know what a phone ringtone sounds like? Why is no one picking up on online order line or customer service line? Are you f***g kidding me? This Walmart sucks! What's the point of having a phone line for the store?
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November 2023 by Samson W.
It's gotten worst. For one, most of everything is locked up and need to call the employee. That's if you're lucky to get someone as I experienced an hour ago. Even a $10 iPad case has to be locked up. Ridiculous. Since the review was in the electronics department, the complaint is with the department. They need to hire more folks. Just one is not good enough, especially now during the holidays...Also if you wish to purchase men's and female underwear. What? Why? Doesn't make any sense. Why would anyone grab it out of the store? When there's someone always at the exit checking your receipt. It's why I choose to drive to Target which the nearest one is about 3 miles away. Will only buy from the eye department as there is no waiting.
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November 2023 by Sunil R.
I am used to not getting any help from any employees but was able to find the 3 obscure things I was looking for with some help from the employees. This is a giant Walmart as the name indicates. Parking was a challenge on a Friday afternoon.
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November 2023 by A W.
I waited like 20 minutes at the bike section to get service to get the bike inner tube but no one came
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October 2023 by Taylor Q.
The most racist and incompetent employees working here . Not only do they only stop and check receipts from brown people while white people are walking by unstopped, they are also unable to to determine which items are which on the receipt. I'd rather pay double elsewhere than to pay to be treated like complete dirt. The lack of customer service is unacceptable .
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October 2023 by Mary R.
I purchased a money card with $25 deposit and $3 fee in May 2023 got my personalized card and activated it in July.1st thing the deducted $1.30 per month for service fee reasonable except their going back to Jan. 2023. Since then I deposited $40 at the cost of $3. Charged $10 in gas. Today I check balance and it is 0.00 so I initiated live chat where I received The Worst Customer Service ever. Comments like there were no direct deposits so it is you who can't follow procedures so no fees will not be waived which is something I never even mentioned. I did remark that I had been charged for months I didn't even have the card and asked if that was even legal? I DO NOT RECCOMMEND ANYONE PURCHASE WALMART MONEY CARD FOR ANY REASON! A RIP OFF ANDVWORST EXCUSE FOR CUSTOMER SERVICE EVERBEXPERIENCED. I am going back to NetSpend!
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October 2023 by Michele H.
This was the second time I've been to this store and I find it very nice. It seems to be very tidy and clean which is much appreciated. Your staff is very helpful and kind
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September 2023 by J C.
They are charging for bags they don't have. I asked for plastic bag since I was prompted I paid for one when I asked attendant for the bag she said we don't have any but we are not charging for them. I showed her the receipt she said "go to a register and get one" none of the registers have any but still charging for them. If I was taking a plastic bag without paying they would press changes for stealing. Are they not stealing from the customer? Where is the justice?
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September 2023 by Jenny R.
If you like ROTTEN past the expiration date dairy products and damaged canned goods, along with NO ONE answering the phone for 25 minutes then this is the store for you! Today is 9/24 and my dairy expired 9/18. It's warm and unrefrigerated and the carton is expanded. Can't call to explain because Walmart DOESN'T CARE
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September 2023 by Lezlie M.
This Hellmart has THEEEEE worst customer service on the planet. I mean you dont expect much because, hey its Hellmart but come on. As we speak I have been waiting over 30 minutes trying to pick up and order , that by the way they messed up by substituting items completely different from what I ordered but I cant even get them to bring out the order so I can return it. When you place orders they substitute things that arent even close to what you ordered. Its hard to get people to open cases when you are shopping. I see rotten fruit and vegetables in the produce sometimes. They are always out of basic things and the store is just all around chaos. This use to be such a nice Store years ago, It had completely gone down hill. The bright light was a young man named Makaio and a young lady named Natalie both at customer service who got my order and helped me with the refund. Employees like this that go the extra mile are far and few between.
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August 2023 by Ekap A.
Yes I know is walmart, what else to expect from customer service! I like their products but horrible customer experience. I just had an incident with an employee name Jessica (team Lead) she is the worst ever. I needed to get some formulas for my baby but since it's lock, I pressed the red button for assistance and after waiting more than thanks 10min. I looked form a walmart employee and nobody had the access to open the door to get the formula. Then I saw this lady called Jessica and asked if I can get someone l, then she began to yelled at me that her employee has at lunch. Then she said there is more people in front of you, You need to wait like everyone else! she was very mad and yelled me. I told her to stop being too rude, it was not my fault she doesn't organize her employees. then she ignore me and looked at me in a very mad way. She does not have a good attitude to talked to people!!!! Walmart needs to train his employees matters!!! I really needed the formula so I had to wait.