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January 2024 by J U.
i am (88) and need walking assiance at times. i puchased a pair of (mens) slippers. my walking abilities are limited. the store was located near (gerald ford & monterey im palm desert ca. i parked near the main front enterance because of my limited walking abilites. i asked a checkout clerk as to where i could find these sllippers that i wanted to purchase.sfe answered back that they were against the left side wall of the building. she pointed to the extreme left wall of the building. that is a long way from where i was standing. it took me several rest stops to get their . no benches or chairs to rest at any where. but i managed to find what i was looking for. now was for the long trip back to the cash register. on the way back i passed another set of doors that lead to the parking lot but no checkout stands. (why) ? so i contiued on to the only check out stands in front middle of the building. ithe gentleman who checked me out was very helpful an concerned about my welfare. his name is (william). he is a great asset to your store. thank him again for me. some of my suggestions for this your store are. 1, place chairs or benches for rest stops. the average at this location is (65) years of age. it is a retirement community. 2. place signs outside of the bulding (men's department) by the doors that lead to the men's department and vice versa. 3. do not make customers walk all the way to the back end of the to do a return. 4. invest in one rental battery scooter . it is for that one customer who reall needs one. i may be a bit old but i am still a customer of your store.jack v. uhern (palm desert ca.) 1/20/2024. about noon time.
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December 2023 by Jasmine D.
The low rating isn't for the item but if any issues in future I will update this review. No, it's for the slowest service ever here. They had 1 girl doing returns/online orders. I go because for me my order is walk in this little self pickup area and I'm wondering why my number spot isn't there turns out because it's more expensive they have it in the back, that's fine I'd be mad if someone saw my gift and stole it. So I wait in line and how it went 1 woman doing returns and having to be slow is ridiculous, then another woman comes behind the counter and ridiculous that 2 have to assist one woman with the issues she had, you don't need 2 helping 1 person with line growing, even one of the ladies sounded like she didn't want to do a job she applied for, then she walks behind to talk to a coworker had the lady not came back maybe she'd sit there lazily all day. So finally she sees the lines expanded and helps me and says it's in the area I was in I told her no and she asked name it's under and finally realizes why it's behind with them. I wouldn't waste standing in a line if it was there, seemed like she doubted me at first but finally I got my item I should've even when app asked after I finished saying got my order put a thumbs down but I figure give them this awful/honest rating so people know that come here and you may have the slowest workers who are acting like they rather be elsewhere and come off as they doubt you're right when I checked that area over and over beforehand. Get with the program!
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December 2023 by Scarlett Audrey
they dont carry popular brands, like glossier.
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November 2023 by Diana Jaimes
Workers are really sweet and helpful! :)
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August 2023 by Justin V.
Was shopping in the men's section on 8/16 at approximately 5:30 pm. Was looking at a plaid jacket that was black and white. As I was interested in the item, I began inspecting the item when a person snatched it from me while I was holding the item. Initially I thought nothing of it until I realized it was the last item in that size and when I turned around I realized IT WAS A KOHLS WORKER , who was working the front 1st register on the west side of the store within the Men's section, that literally SNATCHED IT from me WHILE SHE WAS CLOCKED IN AND WORKING. It's not like I was dying to purchase the item but how rude can an individual be to do that, let alone WHILE WORKING??? When she returned back to her register I realized that she stored the item so she could later purchase it for herself. If you are management and reading this, AT LEAST tell your workers to shop either when they are off the clock or at a minimum while they are on their lunch break with nothing showing that you work at the establishment. Customer satisfaction died that day because of this very rude individual.
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August 2023 by Lisa Y.
I checked in last week to purchase a new pair of Work Pants and I found a really comfy set of Nine West Jogger Trousers that were perfect! I really appreciate the Fitting Room Attendant for clearing out the rooms periodically to give me a comfortable and clean space to try on different Brands and designs. When I asked her if there were any more of the Pair I liked at the Store, the Team Member told me all they have is what's displayed but also gave me helpful suggestions on similar designs that were available with other Brands!Evelyn rang me up too and also contributed lots of positive and energizing Vibrations to the Experience! I appreciate how Evelyn remembered my name and warmly chatted with me with a hilariously fun and relatable sense of humor to help me roll out my painfully stressed tight budget knots :0)The Team Members here work extremely well and definitely exceed my expecations when it comes to Hospitality, Friendliness, and clean and comfortable Order!! Thank you guys so much for all that you do to make the Shopping Experience at Kohls so Sunny, Relaxing, and Fun!!!
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July 2023 by Darla H.
I used to love Kohls. I rarely shop there anymore. Their coupons used to be so great, now they don't apply to anything good. They closed the registers on one side of the store and only have one cashier . Also don't care for the Sephora that now takes up so much of the store. They won't be seeing me much anymore. Bye bye Kohls.
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July 2023 by Dennise D.
Went to the new Sephora to redeem my bday reward and Summer refused the gift unless I made a 25$ minimum purchase. I have all my products and currently don't need anything so I want going to buy soothing just for the bday reward. Did an online chat with Sephora which confirmed there is no minimum purchase required. Fitting rooms were filthy also.
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July 2023 by Alejandra Cruz
Workers love to accuse people for shoplifting!! to confront you they come up with an attitude and publicly humiliate you!!!
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July 2023 by Valery Ochoa
rude employees, horrible costumer service, racially profiled costumers and false accusations of stealing!! never going back to this location.
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July 2023 by jaelyn cordova
Horrible service and accused my friend of stealing when she didn't even touch anything.
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June 2023 by Rosa O.
Slow and bad service from cashier William. He offered me a coupon and then he didn't use it, but the manager was nice enough to make a correction.
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June 2023 by Carol A.
Clean store with variety of clothes for men and women I just wish they add more collection for boys
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May 2023 by Rachel Lopez
Great service very friendly and knowledgeable.
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March 2023 by Hosh S.
I don't much shop at Kohl's, but use them for Amazon drop-off. They seem very clean, organized, and well-stocked. I do walk around and look for some great deals when they have their 70+% sales. The plaza host Tesla supercharges, Vons, UPS, Nails Salon, AAA, Home Depot, Kohl's, Target, Best Buy, Movie Theater, Several Restaurants, Banks, and loads of other things.Fantastic spot to spend an evening.Word of caution. Since its right off a major interstate freeway, and with so much to do, you may come across bad actors looking for trouble or up to no good. I highly recommend keeping an eye out for anything suspicious.