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October 2022 by Lyndsy V.
This location is suck and the customer service always under staffs. Why open at 9am when you don't have staffs for the demand? I am looking to go else where. Anything you want from the bank now you have to make an appointment for your services. This is Ridiculous because if they required appointment they should let their customers know so we aren't tasting our time.
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April 2022 by Grant H.
Only one teller in the middle of the day. They have pretty limited hours so they should have a decent staff for those hours. Waited 15 minutes in a huge line and didn't move. There were 6 or 7 other employees standing around staring at their feet. I understand they might not be tellers but should be able to lend a hand when they aren't doing anything. Very frustrated that I wasted so much time. Not everything can be done at an ATM or online so tellers are still needed.
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February 2022 by Joel G.
Worse bank ever... they don't even know what they're doing. They wasted my day and time.
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February 2022 by Dan B.
Teller wasn't helpful whatsoever. They dismissed my simple need to verify my SSN in person at the branch rather than me doing it myself over the phone. It seemed odd they wouldn't help so I asked again if they are certain they can't help and the answer was the same. I went to another branch and they were completely accommodating and helpful with my request.
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January 2022 by Jaymee R.
I wish i could give no stars....i had a money order that the employee Was trying to deposit on her iPad and said she couldn't take it. When I asked why? She said idk you need to go to a location w a teller. that's all the information the manager came over who also had no answer but go to another branch w a teller. So idk what their job is but it's not bank related apparently. I have been A Bank of America customer for 12 years and never has worse customer service. GO ANYWHERE ELSE
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November 2021 by Vladislav B.
excellent service Robert Householder helped to issue a bank card, he is an excellent specialist, quick and efficient there was a problem with reading the card from the phone - the manager came out and helped to figure it out. and didn't leave until it worked excellent department, I recommend it to everyone!
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November 2021 by Suzanne C.
What horrible customer service at this bank. They told me I could not cash a cashiers check that was issued from BANK OF AMERICA!!! They told me it's over their limit. I asked them what the limit was....ready for this one?.....she says, " I can't share that information with you".......well needless to say , I got a bit heated and asked her what the point of a cashiers check is.....from THIS bank?!?! Wow is all I can say. If I could do a zero star review I would
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October 2021 by Amanda H.
Such a terrible bank not only just this location but in general Bank of America is absolutely terrible. I have been with them for 10 years and I am changing to a different bank. I wish I would of done it sooner. Everyone I know has the same feelings toward BofA and they have no customer service whatsoever, no one EVER answers the phone. They will also close half of their locations around you without notice. So ridiculous, I do not recommend using Bank of America to hold your money.
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September 2021 by Karima F.
The hours are not updated on yelp. We drove for a long distance to this bank on Saturday only to find it was closed. Please update your hours.
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July 2021 by Ed L.
This financial center is one of few BoA locations near me that offers notary service, so here we are. The next location is in Irvine and the earliest appointment is 2 weeks out. Yes, an appointment is required for anything beyond seeing a teller to deposit checks or making withdraws. We're arrived right on time but the notary was busy with her last customer. The receptionist was kind enough to offer us bottle water while we wait. She also checked back to let us know the notary knows we arrived. The notary processed our transaction professionally. She then went on to tell us about other products BOA offers that may be of interest, which we declined for now. Overall it was a pleasant experience.
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April 2021 by Brad C.
Closed on Saturday! It's no wonder Bank Of America has the lowest rating of all banks on Yelp! Customers are absolutely an inconvenience.
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April 2021 by Khaled A.
Worst customer service. Never have I came here and got a customer service. Like you don't even exist. Mangers don't bother to care.
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April 2021 by Sally F.
If you are looking to open accounts or resolve any account issues, some one who truly cares about Customer's. Request Mahnaz!!! She is very attentive , willing, and ensure the customer satisfaction.Thank You Mahnaz Tari!!
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March 2021 by Matthew G.
This branch is easily the most annoying bank just because of this fact: their Yelp says open till 1pm on Saturday and so does the post on the door, yet I arrive at 12:15pm and the doors are locked. This has happened to me multiple times on Saturdays and each time I've seen at least five other people try and get in. It's a joke, either stay open till the time you post or just don't be open at all.
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January 2020 by Chip D.
It was around Christmas time and I went into Bank Of America, and ask about my wife's check. It had a week hold on it for what reason I do not know. So I went inside and asked the The bank manager why the hold on the check was so long bye-bye baby to get toys for my grandkids. She did not ask my question I lost my cool and cussing room which I Regret sincerely. So they called the police and I was charged with some kind of crazy thing like terrorist attack I spent 18 days in jail. Got a really bad conviction. So if you're looking for compassion on people that care you're going to the wrong place. I just sold my place for 360,000 . Never get my money I went to change and they were very nice and caring. I suggest you never do business with Bank Of America so rude of professional.
