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February 2024 by Quan ..
Love the convenience. Close to my Garden Grove home right on Main Street across from the Costco.
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January 2024 by Jon Baldwin
There transition from Bank of The West to BMO has been a nightmare. We've been unable to reach anyone to help with business accounts. It has been an absolute nightmare as they transition their systems. No personal banker contact for a business account.
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October 2023 by Chris Boltz
Debit card declined 3 times today but accepted at least 2x last week. Wife's card declined several times last week. BMO unable to explain or correct.
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February 2023 by Siobhan
I told the bank clerk that I need a cashier’s check to be withdrawn from my savings account. It turned out she withdrew from my checking account and charged me a service fee of $35.I don't understand why she would do this?Be careful with every transaction you make.
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July 2022 by Omid Mehdipour
Great experience. Such a nice team. Very helpful and welcoming. Highly recommended.
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June 2022 by Lauren Elkin
Been with bank of the west for years and as a bank they are ok - this branch, however, is the absolute worst. Had several major wire transfers for a home purchase where the teller screwed up major things on every single one. Avoid this location in favor of the one up in Irvine.
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May 2022 by Usgoodeal-com Oxygen concentrator
Terrible bank. Rob my money many times I will close this account tomorrow
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February 2022 by Thomas Johnson
I normally bank at a different branch, but happened to be near Mission Viejo a couple of weeks ago, wanting to get some cash out of my checking account. Arriving around 2:00 PM, I found a sign on the door indicating that the branch would be closed "until 1:45." Another man and I stood outside the glass door and noticed a few bank employees milling around behind the counter. They all ignored us for several minutes, but finally a young woman came over to speak to us. We asked about the re-opening of the office which was supposed to have occurred at 1:45. "Oh!", she said, and hurried away. She came back a moment later and "solved" the problem by taking down the sign! Another minute or two passed, and we were finally told that the office was not going to be open. "But you can use the drive-through lane if it's something that can be done there."It apparently had not occurred to any of the geniuses at this branch to post a sign on the door that said something like "Lobby closed today -- Please use drive-through."BTW, there are two drive-through lanes at this branch, neither of which is equipped with red/green lights or other indicators of lanes being closed or open. Their "signal" that one lane was closed was an unoccupied SUV parked in that lane. Fortunately we had not waited behind that SUV before discovering its purpose as a "signal."
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October 2021 by Beatriz Wade
Customer service - there is none! Zero stars not available
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September 2021 by Paul K.
Well these clowns at bank of the in their commercials put down other banks saying they do and that, then say if your bank supports certain things means you do. This shaming at its worst all's can say I will never go in one of their banks or support anything their involved in.
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February 2021 by Tracy P.
This is the Worst bank, branch of bank & it's district customer service manager I have ever dealt with. My 76 year older mother passed away 2 weeks ago & they wouldn't accept checks totaling $280 payable to her for her checking account. Not to mention neither of the 4 people I spoke to offered a condolence until I said to the district manager how on top of their lack of common sense service they didn't even offer a sorry for your loss. To top it off the district manger didn't even have the decency to take the call off of speaker phone. B of W you can do a lot better then this.
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November 2020 by Randall Bell
The ATM worked well! For the record, I have had no other interactions with this branch.
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October 2020 by William R.
Only went t this branch 2x. Both horrible experiences. First was to open an account. Despite me being the only customer in the branch I'm told it will take an hour and I need to make an appointment. I left and went to Anaheim hills branch next day and opened an account easily in 20 min. Second experience was simply to deposit cash. There was one teller open and three people sitting around in n the branch seemingly doing nothing. Two people in front of me first one told forever after there was a language barrier between the customer and teller. Left to run an errand. Sign your n store says open until 5. I'll come back. Returned at 415 and they are closed. Horrible bank branch
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July 2020 by Edwin Munoz Lieberman
Horrible customer service. Just to withdraw from your account, you will wait at least 30 minutes.
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July 2020 by Thomas S.
Have to say this bank still has the best interests for their customers. They consistently meet my expectations and most recently have helped me with a business loan. Can't say enough thanks to this business for knowing their people and working a deal that I am happy with. I feel that I will be a lifetime client if this continues. Started here when I was 20 so far so good.
