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January 2024 by Luther G
Got our girls (3 & 4 year olds) ears pierced this afternoon. Great experience. Valued. Follow up in 3 weeks. The associate was very welcoming and made our girls very comfortable. Too comfortable, they didn't even feel a thing. Thank you for the great experience.
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October 2023 by Mary Gonzalez
Emma was absolutely fabulous and such a delight, vary knowable about the products and helped me find exactly what I was looking for!! Thank you so much! I will definitely be returning to your place!
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June 2023 by Ethos
Wonderful team and amazing experience! the teams managers Nishan and Jay I believe were extremely knowledgeable in their craft and the team members under them treated us with kindness and respect, and made sure to focus on our needs and wants instead of simple numbers, taking the time to learn what we were looking for and suggesting items they thought might match well/that we would be interested in. Overall an extremely pleasant shopping experience and I will absolutely be returning.
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May 2023 by Ethos D.
I had a wonderful experience at this location! The team was extremely kind and very knowledgeable in all things jewelry and piercings. They took the time to listen to our concerns and answer questions in a way that made sense and was easy to understand, even suggesting different or similar items that would be better for us regardless of whether or not they would lose money on the sale. Truly showed a customer first perspective! I will absolutely be returning here and definitely suggest anyone else looking to get piercings or jewelry to come to this location!
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April 2023 by Emma Swanner
Great service!
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April 2023 by Emma Sepulveda
Great service!
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April 2023 by Natalie B.
I went in for my 3 month old daughter to get her ears pierced and the manager pierced my daughter's ears with adult piercings the next day one of her earrings fell, which I wasn't aware that she put adult earrings and went to another branch of banter pagoda in mission viejo and they told me she wasn't supposed to pierce my daughters ears with adult piercings due to hurting her ears and due to why she lost it the next day. Went in the next day to let them know they had the worst customer service ever didn't even try to help me with the situation she just told me you can only get a refund for just the one ear piece she had the worst customer service ever never returning back again.
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April 2023 by Alyssa Hill
Best experience I've had with a piercer! My daughter was pierced by Jasmine. She was so kind and informative and energetic. Definitely will be coming back here when my other daughter is old enough to get her ears pierced!
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April 2023 by Emily U.
I wasn’t sure what to get, but the employees were very knowledgeable and suggested some beautiful gold hoops. Very happy with my purchase!
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March 2023 by Alyssa
Best experience I've had with a piercer! My daughter was pierced by Jasmine. She was so kind and informative and energetic. Definitely will be coming back here when my other daughter is old enough to get her ears pierced!
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September 2022 by Yara C.
I went to get my ears pierced with my bf, and we had a wonderful experience! The piercer who I think is named Deshawn was very patient and knowledgeable about the process, the cleaning, the jewelry and the specials - a consummate professional. We got a great deal, too. Each piercing comes with a 30% off offer on a second pair, which you will switch to once the original piercing heals enough. I believe everything they sell is sterling silver or some other sort of hypoallergenic metal, so the quality is reliable. I like that he left the earrings loose enough to move gently, which is a necessary part of the healing and maintenance process. I would definitely return to Deshawn for a piercing!
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February 2022 by Melinda Peloquin
Omg!! What a great experience!! Got my ears pierced... Finally!! Something positive after covid. I definitely recommend this place.
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February 2022 by Chris Pioche
I came close to closing time and they were still more than happy to pierce both my ears, no problem. They didn’t rush to finish at all. Friendly employees and they went to every measure to make sure I liked the placement. The only thing I’d warn is that if you’re getting your ears pierced for the first time, they only offer their variety of 14k gold earrings. So expect to pay $50-$70. Overall was a great experience getting my ears pierced for the first time.
