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March 2024 by Justin Hanie
Old woman was rude. Acussed me of having a picture instead of app. Given a child size scoop for app.
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February 2024 by Diana Alcantar
Never going back to that location. Ice cream and topping tasted old. The man was very stingy with the toppings.
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January 2024 by Lily Binoya
Peanut butter chocolate ice cream ??
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November 2023 by Lisa G.
I rarely get ice cream at Baskin Robbins anymore because it's hard to justify how expensive it is but I saw the Turkey Day Fixins flavor on Instagram and had to try it. It's oddly so good! It's sweet potato pie with cranberry and pieces of cornbread in it. I got a single scoop for each my husband and myself. My kid got a waffle cone with Rocky Road for his fun spontaneous treat. Customer service was nothing great but Alex was fine. He wasn't not nice. The ice cream was delicious and we were served very quick. A waffle cone with two scoops and two individual scoops cost just under $20.
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October 2023 by Lisa M.
I rarely get take out ice cream. I don't one if this is a franchise but the employee who I can't even call a gentlemen was so rude. If you're in the service business face to face with people you should be able to put on a smile and be polite. Otherwise you need to not be in this business. I got here right after they opened so the flavors I wanted were empty. After my first order I asked to taste a flavor but didn't like it so I ordered my usual. This older white haired man copped an attitude and said are you sure because it's empty. He had to go into the freezer for the 3rd time. When I paid he practically threw my order and change. He didn't say thanks just offered a very annoyed sounding bye.
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October 2023 by Nathan Brown (TsitraIrl)
Stopped in for a quick treat. Friendly staff and, as always, excellent ice cream!
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July 2023 by Frank D.
Was there on Saturday night by 10:30 and they turned me away because they had already closed. I went to the one in lake forest on el toro and they happily served me.
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July 2023 by Daniel P.
I went with my kids on a Monday afternoon and Simeon was great, the customer service that we recieved was out of this world, my kids loved him. Thanks Simeon for your patience and great service!
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July 2023 by Sorlanda M.
Great service by Sim! I really appreciate his patience and helping me to decide the best flavor
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June 2023 by Ben Harrison
My cousin lives nearby in a senior residence home and owner personally dropped off a Fourth of July style ice cream cake. Makes my mouth water writing this. She was so nice and accommodating during the whole process and made my cousin’s day with her personal attention. Thank you!
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May 2023 by Pauline N.
I was really grossed out going here just now - this place has a worker that seems extremely unsanitary! I normally go to the one on main El Toro, but was on the way back and decided to go to this one. I came here on 5/5/23 at around 7:30 pm.First I noticed a weird stench from this worker every time he walked by - the smell when you past a person who hadn't showered or is homeless. I thought maybe it was a customer but kept smelling it every time the worker passed by.I ordered two milkshakes - after he made my first one I noticed he used the same blender, slightly rinsed it and then made my second one with the same blender. He didn't even thoroughly wash it! This sounds like cross contamination.While he was making the second one, he WIPED HIS FOREHEAD with his tshirt to get his head sweat off. EWW! The second milkshake was extremely watery.This is my second time coming here and will be my list. This place is unsanitary and they seem understaffed so there's no one else helping to wash things.
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May 2023 by Tenet Umali
Good and many ice cream flavors
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April 2023 by robert s.
ice cream good, Russian lady owner not good. rude service trumps good product any day so I don't go here anymore
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March 2023 by Tina C.
Gave one star because can't give zero. I was there yesterday to buy a gift card. The older lady working there was decorating a cake but knew I was there and said nothing. I waited for her to finish. She came to the register and I said I only needed to purchase a gift card. She looked at me like she didn't understand what I was saying. I handed her the gift card. She then asked if I had cash. I looked in my wallet but was short on cash for the $10 gift card I was buying. I thought it was strange she was asking if I had cash. I said I would use my debit card. She then said well do you have ID. I said of course I do. I showed my driver's license then swiped my debit card at the terminal that was working. Very, very rude. For almost $5 a scoop I expect some courtesy. Won't be back here.
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February 2023 by Dinali Weerakkodi
I went in today and Larissa was so kind and helpful. She even suggested an ice cream for me. Great customer service! I will definitely be back at this store!
