-
March 2024 by Ten E.
Two weeks ago, at 7:00 PM, I went to Best Buy to pick up my online order. There were four people standing in front of the door, chatting and laughing loudly, but nobody came to assist me. I stood in the pickup area, completely ignored. The manager, a young man, was the worst of all. He ignored customer questions, and when talking to customers, he never made eye contact. It's perplexing how Best Buy employs so many staff members who just stand around chatting instead of assisting customers. This level of service makes me question the future of Best Buy if they don't address what's happening in their stores.
-
March 2024 by Steve O.
Staff: What a big disappointment here. Details below. Background: My beloved Apple TV remote broke so rather than wait for Apple to ship to me with an arrival of Tuesday, I decided to do a curbside pick up on Friday night. My pick up time was Friday around 730-ish. I pulled up checked in through the website and waited about six minutes. There were no cars in the parking lot, nobody coming in and out so the store was pretty empty. After waiting, I walked in and advised the employee near the entrance that I called in at curbside pick up and no one had come out. He asked what the item was. One would think that an apology might be warranted, but one was not provided. When I told him what it was, another employee began looking for it. It was taking a bit of time so I said I'll go back and wait in the car. After another few minutes of waiting I had to go back inside again, as there was no sign that my item was being provided to me. When I walked in I asked the employee if they had one on the shelf you can just sell me. The employee told me that he had it, and that he was scanning it out. Upon handing it to me, he said, "you're all set, thanks". No apology for the inconvenience. Again where was the apology for the inconvenience of having to get out of my car twice for a "curbside pick up"? Mind you the store was literally empty. Value: Same price that Apple offered with the added convenience of a local curbside pickup but also with the added inconvenience of having to get out of my car twice. Mistakes happen so that is not the issue, but how you address issues with your customers is a sign of how you value your customers. A simple apology would have left me feeling completely different. Based upon my experience I was left feeling that my time was not valued nor me as a customer. Overall: I've been a very long time customer here for many years. I'm not sure if I will return or not, as this is quite the disappointing experience.
-
February 2024 by Andrew F.
Absolute joke. You cannot call and speak to a store associate, Best Buy just reroutes your calls through sales call centers, they can't even transfer into store. Availability of security cameras is a lie online when they say same day pickup, once you pay it'll give you a estimated date for your location even though it confirmed same day pickup. Can't have any access to a real associate on-site to check the shelf for product and pay over phone for pickup. Pity what Best Buy has become. Don't waste your time, I hope this answers peoples questions for trying to reach a store associate.
-
February 2024 by MaryAnn L.
Horrible customer service. I tried to return a cable and charger and they would not refund my money. They stated they had a 14 return policy, however, no where on my receipt did this state. I have been a loyal customer of Best Buy since the store opened but will be taking my business elsewhere.
-
February 2024 by nichole Ray
Stopped in to buy a new laptop and was helped by a young man named Alex who went above and beyond to find me the right device.Great Service!
-
February 2024 by Everardo Torres
Amazing store, you will fine lots of electronic and much more. Unfortunately this place they don’t install dash cam. I was recommended to the 1800 number to make appointment in another location.
-
February 2024 by Dan Zahn
Small and not much but that seems to be the way all Best Buys have become.
-
February 2024 by Marshall Clayton
Fully stocked and clean. Well signed locations in the store
-
February 2024 by Maddie P.
They're literally soooooo rude at this location! The dude working the front was actually mean to me when I was just trying to return something. The one in Irvine is way better so def recommend going there instead!
-
February 2024 by P H
Waste of time. I stopped in this store to purchase an Apple TV. Waited over 30 minutes just for someone to get one out of storage. Never happened. Finally decided to leave. I’ll make purchases somewhere else. Not sure what is going on at this store. It was not really busy but somehow everyone was waiting ?
-
February 2024 by Doug O
They recovered some data from an old broken hard drive. Great service. $100
-
February 2024 by Julian P
The only old electronics store left by the online revolution, diversified with a bit of high end audio video (Magnolia) and kitchen appliance.
-
January 2024 by Matt Kargar
The salesperson and overall sales system lying and fooled the customers, so disappointed and I will never buy anything from dam Best Buy, Goodbye best buy for ever. Shame on you.
-
January 2024 by Vivian Clark
My online order was ready when I got there. All I had to do was scan a QR code and pick it up.
-
January 2024 by Евгений Зарубежнов
It’s a big queue. There is one person at the ticket office. Serves each client for 10 minutes.
