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March 2024 by Jina Lee
Just changed to a new dentist. Every time I go to the dentist, I get so nervous because it’s hit or miss with the pain depending on what doctor you get. Dr. Tran was so personable, nice and professional. I asked him about a filling for a gap in between teeth and he said I t’s not recommendable because it’s going to mess up my gums. I’ve been going to the dentist for 40 years and seldom you’re gonna come across someone who is honest and professional. I felt very well taken care of. Two thumbs up!!!!
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March 2024 by Joseph Correia
Excellent dentist. Very informative and friendly. Especially the front office staff. First dentist I like going to.
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March 2024 by Terri ALAVI
Dr Tran is very calm, patient and kind. I am very pleased with his dental care.
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February 2024 by James Prasad
Very professional and friendly service
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February 2024 by Yamen Shokair
Unprofessional staffBe aware of any additional charges they apply it to you without any clarification
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February 2024 by Hamilton Blake
I show up for my 9am appointment and the door is locked. An employee unlocks the door shortly thereafter and walks away. I’m not greeted or acknowledged. She fumbles around looking for a sign in sheet while talking on the phone. I sign in and sit around for 15 minutes so far with another gentleman who’s patiently waiting to be seen as well. No hello, hi how are you, no information as to when we’ll be seen. Why be the first patient of the day when they are not even prepared to see you? Is 3 stars too much? This is not my 1st visit here. I feel like a stranger each time I come.
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January 2024 by Ophelie Marseille
The person at the front desk was rude, and apparently, they have some organizations problem. I filled out my insurance information online as they asked for, but nothing on profile, so I had to "wait a while" (30mins) bc she has to call my insurance. I left without seeing the dentist, and I won't come back.
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December 2023 by Nooshin
Dr. Tran is wonderful and know him for a long time . He is a very good dentist and always on time.My bad experience is with hygienist and front desk.During one month canceled my appointments for 2 times. First time I got there even before my appointment time. I was waiting for more than 45 minutes and still hygienist was with patient during my appointment time.so I had to leave the office because for another appointment that I had and I did reschedule. Today I was there 14 minutes late because of traffic. When I got there they canceled my appointment because I was late for 14 minutes. No office canceled the appointment only for 14 minutes and again she was working with another patient in my appointment time. I think isn’t worth it to waste your time for just one cleaning. If she is late is ok but if patient is late they cancel the appointment without telling the patient They think only their time is valuable not a patient time. Plus don’t trust on the text that you receive to confirm your appointment because according to the front desk is spam and they have no control on it. Soooo ridiculous
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December 2023 by yathzin villanueva
Dr Tran is AMAZINGGG!!! I had to redo my fillings I had when I was younger since they were weaker from the years that have gone by. And I have to admit I was soo scared since my childhood experience was traumatic with cavity fillings. From the numbing injection to the drilling was sooo pain-free! He is so talented and I am so happy he is my doctor! So amazing I still can’t believe I had absolutely no pain at all! I almost fell asleep from how relaxed I was! Thank you Dr. Tran!!!
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December 2023 by PatricksMobileWelding
They do everything! I didn't have to go to another dentist for a root canal and then to another for a crown. They were very professional, friendly, and pain-free.
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November 2023 by Monique
I’ve never been to a dentist office where you have to wait almost an hour even when you arrive to your appointment on time (I arrived 30 minutes early to complete the first time patient application). The office was crowded and filled with patients waiting. The staff were all unorganized and seemed unhappy. I will not be coming back. Save your time and don’t come here unless you don’t mind waiting in a crowded waiting room past your appointment time.
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October 2023 by Arnie LoLo
Great first visit. Several family members have treatment here from Dr Ngoc Tran. My first visit was great. Mona at the front desk made this process so comforting. The office staff is welcoming and Dr Tran made time to answer my questions for future treatment. Thank you BRIGHT NOW dental Mission Viejo.
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October 2023 by elaine steindler
Thought I would be uncomfortable but didn’t feel a thing, had root canal & crown! Dr Tran is amazing. Elaine
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September 2023 by Rachael C.
This place is Cray..Does the dentist just not like to work!? HOW are they still in business? Shut them down, already!Ok, so first time I made appt over the phone..it was during COVID .but NOT during shut down time..and the appt was in a couple days.They call me to cancel blaming COVID shut down, and said they were cancelling everyone...ok..then why answer phone or make appt..I had forgotten about them as a few of the offices near me..the names sound alike. .and when I called to book appt .the girl said I showed up on her screen as having made appt before.."But, was probably during COVID as they had to call everyone and cancel, and it was a big mess "Right there, I should have not made an appt, knowing we tried this before.Get this. We make appt, this is now couple mos ago, I show up in the middle of the weekend day..and it's dark and locked up.I call the number as it's a separate location, people answer for all the chain, and she says the Drs sick. We called you to cancel. OMG. I had received a missed call, with no voicemail, from them. Lazy much!? Guess whoever was supposed to call and cancel probably let it ring twice, hung up..and said she called.They hound me for another appt texting me and leaving msgs.I decide to give them ANOTHER try.. it's strange but the seperate call center is SO nice, and the actual area in MV is pretty..so I got fooled again, with there urging and made appt.I go there and the receptionist says the card I have is not the right one! The card has all the info needed, and I told her she can call the insurance right now (isn't that her job..don't they do that anyway?) She knew I had the insurance they take, but blamed that the insurance gives 2 cards, and she needs the other one.. that I put away yrs before, as no one takes it ..they all take the one I gave her, as it has more info on it!What..ok so they wouldn't take me A-Gain. 2 gals upfront, who were doing nothing btw.How does this dental office exist!?She told me to call my insurance, to get the additional card sent and she rescheduled for a week away.Omg. The insurance co thought it was strange, and said she had other people call for same thing..just for that dental office!Nope No and No.I found a great dentist. There are great dentists around you..just look- that take your insurance, don't go to this "McDonald's" of care, chain. Dentist must be a trust fund baby..
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September 2023 by Olga Collosi
Great customer service! From I to 10 I will give Bright Now a 10+. The stuff, the assistants & the doctors are very professionals.
