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November 2023 by Sianny Piedra
Bernard was very helpful and offered excellent customer service. I had a few questions regarding the mattress and the cover that I was looking for my son and he answered all my questions in a very professional manner. He has a lot of knowledge about the products. I’ll highly recommend you to stop at this Casper location if you’re looking for a mattress. Thank you!
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October 2023 by Alma Continanzi
My husband, Anthony Continanzi, purchased a mattress for our son and daughter-in-law from the Casper Mission Viejo store and dealt with a very professional and courteous salesperson, Bernard. Bernard was so helpful and attentive and provided service that was beyond our expectations. Would recommend purchasing your mattress from Bernard, as he was very accommodating.
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October 2023 by Kevin Pirrone
Surprisingly good customer service for a mattress store. Usually expect the salesman approach of trying to get you to buy something now. My girlfriend and I had Bernard Ramin and he was really informative on the mattress types since it can be pretty confused what each type does.We had an eye for the nova mattress but being able to try these in person made a difference to know what you like and don’t like in a mattress. Ended up not liking the one we thought we would as much and ended up with the wave hybrid. Had inventory of the mattress and the frame which was really nice to get that instant gratification. Expected to order in store and have it delivered.Bernard helped load the car only to find out it wouldn’t all fit and was willing to stay until closing to help us get the other car to get it all to fit.Definitely recommend going in store as the service was great and so was trying out the product.
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September 2023 by Laurie
We bought a Snow Mattress & foundation for our college bound son who is an athlete and sleeps hot. He loves the mattress & snow hybrid pillow. Both keep him cool and he is so happy with the purchase. He says he has never slept better! Our purchasing experience has also been outstanding. Bernard at Casper, Mission Viejo was wonderful to work with. He took his time to explain all of the products, answer our many questions & continued to help even when we returned the bed for a larger mattress. Can’t compliment him enough for the amazing customer service & his professional attitude. Casper makes it easy to love their products!
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September 2023 by D G
After visiting several different mattress stores looking for a split king for our adjustable bed frames, my husband and I purchased the Wave Hybrid and the Wave Hybrid Snow at the Casper store in The Shops at Mission Viejo. We also purchased two pillows and two Breathable mattress covers. I liked their showroom which has a little cozy "house" built around each mattress display. Bernard was extremely knowledgeable as well as helpful. We went back a second time to make our final decision and he continued to answer our questions and provide all the assistance we needed while still giving us our time and space to speak as a couple. The mattresses were delivered separately so we've now been sleeping on them for two nights. I like that we have 100 days to trial the mattresses and that they have a 10 year warranty. So far so good. Last night, my Fitbit gave me the highest sleep score I've had in a long time. Thanks Bernard and thanks Casper!
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September 2023 by David W
Earlier this week we purchased a Snow mattress, foundation and metal bed frame at the Mission Viejo Casper store. The store manager, Bernard, spent quite a bit of time with us to answer all our product questions and options that would best serve our needs. As a result, we were torn between the standard foundation and upholstered foundation, so we decided on both to see what would work the best in our guest room. Once all the items were identified, Bernard took the time to leverage all the available discounts to ensure our out-the-door price was super-competitive when compared to the incentives available on-line.To our surprise, the store had all the items on-hand, except for the upholstered foundation. Bernard and his associate, Enrique, were super helpful to load our purchase into our vehicle. Bernard then promised to follow-up as soon as possible regarding the status of locating the upholstered foundation that wasn’t in stock. To this point the level of personal service and care exceeded our expectations. You would be hard-pressed to find a better team to reaffirm we made the right choice given the number of mattress brands available.Fast-forward to a few days later and as promised Bernard did follow-up with us regarding the upholstered foundation. Apparently, Casper indicated to him through various calls and channels that the foundation is on backorder with an unclear delivery date. So based on his advice we canceled our original store order for a refund and re-purchased the foundation to facilitate expedited home delivery when it becomes available. Bernard has been super-diligent with every commitment and his follow-up communications have been outstanding to this point.Now we wait for the last part of our order. We are hopeful that Bernard will continue to advocate on our behalf as we chase down the last part of our purchase.
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August 2023 by S E.
Bernard the store manager provided stellar customer service and deserves to be recognized for his efforts. There was some logistics issues with the shipping and delivery of the mattress & adjustable base. If it wasn't for Bernard we would have canceled our entire order. We voiced our concerns to Bernard to relay to upper management at this corporation. We hope Casper listens to consumers so that they don't lose business to competitors based on third party scheduling and logistics. Please recognize Bernard and his associates at Casper MV.
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August 2023 by Russell Charles Callihan
Bruce Evans took care of me and did a great job. He was patient as I would lie on each style of Casper. I drove down from Tustin because other Casper dealers did not have a full selection. In the end I got the one that was best for me. I have had it 2 weeks and have never slept better. If you cant get Bruce, Bernard is a great guy too.
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July 2023 by Christopher Yong
I would like to say a special thank you to the store manager, Bernard, for his assistance today. I called him earlier today about purchasing a bed frame and headboard. He took the time to check his inventory and called the Casper stores in Orange County and Los Angeles. He was able to find the pieces that I wanted and was able to arrange a delivery to my new place the next day. He was able to problem solve efficiently and effectively. I was so impressed with his customer service skills that I would definitely come back to his store to buy more items. The Casper Company is extremely fortunate to have Bernard as a store manager. Give that man a raise. Thanks.I would like to give an update. Bernard, the store manager was able to provide a delivery and set up the following day. As I was waiting for the delivery, there was a delay with a possibility of the delivery company going to cancel the delivery. However, Bernard was able to get the delivery company to delivery and set up without a cancellation. He was able to trouble shoot and problem solve the situation effectively and now I have a bed to sleep on because of Bernard. Thanks again. This is the reason why everyone should go to Bernard because his customer service skills are exceptional.Christopher
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June 2023 by Greg Hopkins
I purchased three mattresses at the South Coast Plaza Casper store with some accessories and got tremendous service. One mattress ended up being on back order and Bernard from the Mission Viejo store was nice enough to sell me his last mattress at the same 30% discount I received because of my previous purchase in another store which we really appreciate. I have been sleeping on a Casper since they first came out and very happy with my new Snow and the service from Bernard and Frankie. Thanks Casper !!!
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June 2023 by Stephanie Poole
Bernard made our experience absolutely incredible!! I cannot say enough great things about this store and specifically his expertise in the industry. Casper is so very lucky to have Bernard!
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June 2023 by Trevor Rawlings
I purchased four mattresses over the Memorial Day Sale. Without exception the entire team at the Shops at Mission Viejo Casper store were the best! Bernard Ramin the store manager, with the help of Bruce Evans and Hunter Romero have created a welcoming environment to select the very best mattress for you as well as making sure you also get the very best price. Can’t say enough good about the entire team at the Casper store. Thank you!
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June 2023 by Tiffany Quintana
My boyfriend and I had been looking for a mattress for a few months now although we hadn’t been able to find anything. When we walking into the the site we had no intentions of buying one on the spot. Right away Bernard Ramon ( NEW STORE MANGER) was welcomed us into the store. He then began to ask us what it was exactly that we were looking for. As well as asking personal questions so that he could help us find the best mattress for would benefit us. When we finally decided on which mattress we liked he then helped us understand the quality of the mattress. Once it came to talking about finances he was very help to ensure that we would be getting the best price possible of the mattress. Overall he gave the best experience when it came to buying a mattress. I would highly recommend to come in and talk to him. He’s willing to help you out in any possible way.
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June 2023 by Joshua Huitz
The service of Casper was amazing especially the store manager Bernard Ramin. He helped me and my girl understand what we needed. My girlfriend has severe lower back problems and helped us understand what type of mattress we needed. He also understood our financial situation and he genuinely cared about us. He even went the extra mile going through step by step for each mattress and understanding material for each one and he didn’t seemed bothered at all if anything he was a lot more eager to help. The best way to describe him was a caring family member who will make sure that you are on the right path and will do anything to help you succeed.
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June 2023 by Michael Berton
We had a positive experience at Casper and ended up buying a mattress. Bernard, the store manager, was very knowledgeable, helpful, and friendly and helped us find the right mattress. We recommend visiting this store if you’re in the market for a new mattress.
