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December 2023 by Ruby Oliveros
Came in to do some Christmas shopping. All the employees look like their mad and don't want to be there. I asked for a size the guy just grabbed the shoe scanned it. Walked away without saying one word. I was confused, didn't know if they had it or not. He came back handed me the last pair out of the box and didn't even think to put it in the box. Went to the register to bye it and again the cashier was all poker face. Jade I believe is her name. With out greeting or anything, I left and not a buy either. These people hate their job. Don't work in customer service!!! Overall customer service sucks at this place.
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December 2023 by Kyle Borja
Came in bought somethings for more than $100 asked if I can get extra plastic bags so I could put stuff from another store. They said no, fair enough, but my friend bought 1 more item so he said use this plastic bag. Called us the most disrespectful just because they told us we can’t use it. We paid for an item Jackass!
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June 2023 by Chris S.
Pretty good prices if you're looking for a deal and don't mind last season's gear. Nicely laid out and the staff is friendly. Always check here before you guy at a full price store.
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May 2023 by Cameron W.
Nick is the profesional sneaker head that helped me and most definitely will shop here again just because how much he cares on all customers that come into this champs location.
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April 2023 by Joanne Que
Nick their manager is the worst manager i have ever dealt with. He sounded like he didnt want to be there that day. Very unprofessional. Rude. And conceited. Sounded like a racist too!! We always buy our shoes in this store but I dont think we will go back here anymore.
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March 2023 by Sergio V.
Just walked in to two useless employees unable to help me with a return. Never buying from here again.
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February 2023 by Clarissa Ama
It was 10 mins before the store close where I purchased shoes for my daughter and there is a technical issue that I explained to one of the crew who is Frankie, my credit card was charged already and the email was wrong then they scan the item again. Frankie was on a rush to go home and kinda sarcastic since it was a issue, I just wanna make sure that I am not charged twice. But seems Frankie wanted to go home early.
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January 2023 by Terry R.
Overall Experience was Phenomenal. Staff was Knowledgeable, friendly And not too pushy to get sales like most champs locations are I have found. Staff help me find a Great Color Way, Jordan shoe that my girlfriend absolutely loved. Thank you guys again for being amazing!!!Eli W.
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October 2022 by Jeremy Harrop
I would be embarrassed to manage this location. I came into this champs location and wasn’t greeted at all. There were two employees just hanging out talking about fantasy football and if Dalvin Cook was going to do well next game. There was not a single guest in this location except for myself. I maybe spend 10 minutes wondering, even picked up shoes and they still didn’t check on me. I walked out.
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August 2021 by Liz A.
Lazy employees there was like 10 people just standing around and 1 lazy guy I asked for the blue nike jacket and sweats for in a size medium and some shoes I wanted to buy for my boyfriend would have been $500+ plus purchase but the lazy employee lied about not having the blue jacket even though i was looking at it but couldn't reach and complained about checking for a shoe size overall wouldn't be surprised if this location went out of business theres too many lazy employees standing around not being helpful
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August 2021 by Guillermo Carteno
Nice store to shop for all your sports need
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December 2020 by RosLop
One of the stores with the most varieties of shoes. The employees treat you nicely.
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September 2020 by John L. Barnes
It's really hard to have a good time and be happy if your feet are killing you. That had been my natural state for years until I met Joey at Champs Sports. He took his time and advised me on shoes, orthotics and even socks! I have been going back to Joey at Champs Sports for years now. He is kind and patient and a wonderful asset to this company. I would not even consider getting shoes elsewhere. My feet are really weird. But now they are comfortable and happy!
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September 2020 by Ash Nun
Came to this location to see if they had anything for my family. We asked Maddi and another girl 3 times or more for a size 5 in women's each time they brought us the wrong size. They we're rude and unprofessional. Ever since Kempton left it's been horrible. We're regular customers but prefer to go somewhere where they show more professionalism.
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July 2020 by Jimmy M.
I've been getting my clothing here for many years and as matter fact champs has great customer service I actually followed the manager and another associate from the main place mall to this Mission Viejo mall store as I always enjoyed my experience with the manager and associate I also met new associates there and the older associates as well from main place mall we're amazing I have no complaints they always have taken care of me and if something was not in stock they would order it for me and hold it for me and even one day I was running late and they opened the door for me to give me my package without no questions asked always told me the sales that were going on as I'm a adidas collector and Marvin is amazing a very nice manager who takes his job serious and wants you happy always smiling he is one of a kind thanks again champs you're amazing to all employees I met there and how they even treat me I don't remember everyone's names but I've dealt with many employees there and they have taken great care of me thanks CHAMPS!!!