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February 2024 by Hannah Wall
I normally don’t leave reviews but the service here was beyond. First, this is the only store I could find that not only HAS majority latex mattresses to try, which for my partner and I was a must to decide if that was the material we wanted to go with.Second, while there, the customer service was great. Staff was pleasant and chatted with us on matters outside mattresses and didn’t seem to be anxious to make a sale.Third, when making our purchase they were offering a $300 credit with purchase, which got us a mattress protector and 2 molded latex pillows.The order and delivery were so fast, they asked us to call 10 days before we needed the mattress but it was available to be delivered the next day, the movers arrived EARLY and set up the bed in minutes. We dove in and have been sleeping like babies since. But wait, that’s not all. If that were all I wouldn’t be writing this review!Once our order went through and we confirmed we got our mattress, I got an email telling me i had earned points from our purchase. We had enough to get another pair of their most expensive pillows at 75% off.THEN i got a hand written thank you note in the mail. Their attention to detail and the pride in their work is both evident and exemplary. So happy with our mattress and if we ever need one again we know where to go.
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February 2024 by Kevin Chavarria
It was a great experience, aside from the high quality mattress the staff from showroom to delivery were friendly, professional, and never used high pressure tactics.
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February 2024 by Al F.
Very happy with the service, David took the time to explined the different options l had, before buying
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February 2024 by Diane McFadden
Great service. Helpful picking the right mattress and finding a great way to finance it also. Not cheap but locally made we’ll bill.
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February 2024 by Victoria Spiegel
Great experience! The showroom was clean and the staff were friendly and helpful. I worked with David and gave him my budget, sleep preferences and bed size and he help walk me through the differences and similarities of the beds we were looking at. Never felt like I was being upsold or pressured. I even came back a second time before I purchased and he was still so helpful!
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February 2024 by steve longo
Had a really bad experience with my last mattress company. So going into Custom Comfort Mattress I was a little hesitant. But David and the staff were very friendly and very very helpful and knowledgeable. He walked us through it and we got our dream mattress. Thanks again for everything ?
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February 2024 by Jessica Boyer
As life got altered & changes made, I couldn't find a mattress anywhere..absolutely nowhere. About to give up, I reached out to Custom Comfort. David asked you're in Jersey, why us all the way in CA? I liked what I saw online & said why not. So he figured out how to get everything shipped over. Not only did David set me up with the right bed & pillow, he connected with me as a person. It wasn't just about the mattress/sale to him, David also checked in with how I was doing in general..to infinity & beyond (15 hr shifts brain kicking in haha). I did try to get a trip to CA included...but one step at a time. ?? Thanks for everything
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February 2024 by Phyllis Roberts
Very courteous and helpful salesperson.Answered all of our questions and concerns. Made the purchase easy to complete. Delivery was within one week. Will definitely be back when we replace another mattress in our home.
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February 2024 by Katie Myers
Such a great experience! David was so helpful in the store and has checked in to make sure we are still loving our new mattress! The delivery was so quick and smooth. Would definitely recommend!
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February 2024 by Rich T
David was awesome to work with. We felt we received a good price on what we wanted with no pressure to complete the purchase. We have bought from Custom Comfort before and will likely buy from here again. Good quality mattresses at a fair price.
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February 2024 by Christy Wroniak
We were really happy with our experience. David was understanding of our requirements and helped us find a new mattress. It's also fun to pick out a pillow and test them out in the store.
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February 2024 by Ron Strand
I have been a customer of Custom Comfort Mattress for many years. We not only love their products, but their service personnel are always top-notch professionals and most helpful. Today, David in their Mission Viejo store went above and beyond today in assuring my order is delivered in a timely manner. They are the best.
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February 2024 by Eileen Fitzgerald
This is my 3rd bed purchased from Custom Comfort about 4 years ago.I was having an issue with the motor as its an electric bed and I contacted David at the store and he was able to order the part and have 2 very nice gentlemen come and repair the issue. David was extremely professional and handled my issue very quickly.I always recommend Custom Comfort as the service is great.
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February 2024 by Patricia Ellis
David Carpenter was friendly, low-key and not pushy but knowledgeable. The company is trustworthy and stand behind their mattresses. I found not only an excellent, quality mattress, but an honest company.David Carpenter, Sales Rep and Custom Comfort Mattress are TOP NOTCH!! I highly recommend purchasing a mattress from Custom Comfort.
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February 2024 by Susu S
Let me tell you about these guys, first of all CUSTOMER SERVICE! The best customer service out there, real people having real conversations to figure out and understand exactly what you need. Honesty! They are transparent about what goes into the making of their products and they have the warranties to back it up, they are also very honest about delivery time and have a great system with professionals handling your package. (When I told my husband they’re delivering in a week he said “yeah right!”, it was delivered exactly on time). They have a wide variety to fit everyone’s needs, and as far as price goes.. you get what you pay for, this is the kind of thing you don’t want to compromise with considering how important sleep is to your overall wellbeing.Bottomline I can vouch that you will be satisfied! ⭐️⭐️⭐️⭐️⭐️
