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February 2024 by Atissa Fouladi
Mahshid the pharmacist on CVS on Trabuco is the best
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February 2024 by Steve Lawson
Been going here for over 5 years. Mediocre service at best. There's almost always a line and the service is slow. Of late, they've hired some women who's first language isn't English and just aren't on the ball. Today, some 20-something told me three prescriptions were available, but I only got two. There was an issue with the third and we weren't told until we called. CVS always notifies you to renew prescriptions via text or e-mail but whenever an issue comes up that requires a real person to deal with, crickets. Frustrating that they use sub-par help.
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November 2023 by Phil McBride
Without a question, the slowest, inept Pharmacy this side of the Mississippi river.
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November 2023 by Connie Allan
Such a helpful staff. The pharmacy does a great job with my medications
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October 2023 by Crina B.
I never use this CVS but I was in the area and decided to shop for some stuff I needed. I bought two expensive l'oreal mascaras that were completely dry, one lipstick that reeked, threw this rancid smell the moment I opened it and it looked like it was on the shelf for 5 years, if not longer. I bought a bag of candy that was opened by my friend's kid and the chocolate had this white dust on it. Made the mistake to not look in the store, it was expired in Jan 2022. This is a pharmacy, a place where you should be safe buying and consuming stuff from. I can only imagine the quality of medication and medical products they sell here. Unacceptable! I spent $58 at this location and threw in garbage $40. Aren't businesses obligated to make an inventory regularly and throw out expired stuff?
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September 2023 by Anh V.
I went to pick up a prescription and the pharmacy was closed at 1:45pm on a Friday. All they said was that they are closed and failed to tell me that they were going to open at 2pm. Meanwhile, I drove home and called to see if they would be open tomorrow. I could have waited 15 mins since I had to pick up two antibiotics had they told me they would open back up in 15 mins. Four pharmacists and none mentioned that. They just replied "We're closed! We're closed!"Do they have small signs with the hours? Yes but at Drop Off where I did not line up and they have it where the window is lower for wheelchairs which I was not at. To top it off, I really needed the antibiotics as I have an issue causing blurry vision.Finally, I went to pick up the prescriptions a few hours and they told me one was backordered for several days. I've been on hold for 15 mins to see if I can transfer the second prescription to another CVS who ended up hanging up on me.It's only CVS with this issue so I say skip CVS and go with anyone else who doesn't have this mandate. I still don't have the 2nd antibiotic, I can't get through to a live person, and I'm SOL having to suffer for several more days.
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August 2023 by Sandy J.
The worse pharmacy. Rude staff and unwilling to do their job. The Pharmacy manager I think her name as mahshid razy or something close to just couldn't understand what I was telling her and when I tried to explain it to her multiple times she just kept giving me the same bs answer. I called my insurance and took care of it myself. The second I even told her what I needed she was like This is going to be difficult and had an attitude the whole time. Never coming back to this pharmacy. Been dealing with their attitudes for a few years but this was it.
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August 2023 by Kristin Bates
Have more pharmacy people working so that the lines aren't as long. Besides that it was a good and easy trip to the pharmacy. ?
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August 2023 by Google user
Have more pharmacy people working so that the lines aren't as long. Besides that it was a good and easy trip to the pharmacy. ?
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June 2023 by Nikki L.
I'm rating it 5stars to offset the undeserved low rating this location presently shows. All & all it's a solid 4star experience. The fifth star would require some training in customer service for pharmacy staff (8/10 pick-ups are without issue, but the 2 with issue need entire days to resolve). The store itself is well maintained & stocked. The staff working the store are knowledgeable & helpful. The pharmacy staff can do better but I reserve harsh criticism due to the number of prescriptions these days. Maybe some calming music over the loud speaker would help tensions at the pharmacy. Frustration with one customer should not carry over to all interactions there after. See ya in the pick-up line
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June 2023 by Jim C.
Terrible customer service. Blind leading the blind. They are unable to use the computerRun away from the place
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June 2023 by Melody M.
I've been a customer for a number of years. The pharmacists are very nice albeit busy. However, the desk personnel lately have been incompetent. I received chemo treatment and had meds called in from the doctors office, meds were promised the next day, no meds the next day, called again and was told by 3 the next day... my daughter went in and one person told her the meds were not in...my daughter persisted because she knew I needed the medication yesterday, low and behold, the medicine was on the shelf. Instead of bringing it to the pharmacists attention, my daughter to come back later. When my daughter came home upset. If you need meds, just be persistent because the front desk personnel doesn't have knowledge nor the added attention to care.
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April 2023 by MInd R.
If the worker isn't yelling at you then they are just plain rude as soon as I can get my prescription out of there I'll never go back and I'll cancel my carepass
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March 2023 by Ramin Sarange
The pharmacy staff (Jila) was so caring and nice .
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March 2023 by James Prasad
Friendly and professional staff always eager to assist.
