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November 2023 by Robert Santoro (Baby Boy)
The Stars very nice very clean the people are very helpful I can find everything I want to do you find that a very pleasant shopping experience
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October 2023 by Sarah Hassan
Incompetent staff at the pharmacy. My child was giving the wrong vaccine by mistake, you would have to wait a unreasonable amount of time to even get service.
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August 2023 by Hendra B.
Long lines during weekend hours and no one cares. They hire young inexperienced staff that have no idea what they're doing (and don't care about customer service) and constantly have to check with the head pharmacists on questions and causing delays. Mediocre company with mediocre staffs. Frustrating.
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October 2022 by Avery F.
Pharmacist Ricky was courteous, professional, efficient and friendly. Need more Rickys.Thank you.
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July 2022 by GxV
Pharmacist Ricky was courteous, professional, efficient and friendly. Need more Rickys.Thank you.
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July 2022 by Christina M.
If I could give zero stars, I would. Horrible experiences here for me. Last 90-day prescription was given to the USPS for mailing who never scanned it in (it's apparently still sitting somewhere on a mailroom floor). Called the pharmacy who said it was on the way, called back and they said it was not on the way. So had to pay out-of-pocket for one month's worth (insurance might cover that, might not). The next month went back to get more and the insurance wouldn't cover it because they said it had already been filled. Got back on the phone with insurance and the pharmacist magically figured out what had happened, promptly reissuing a 90-day supply. I asked them to not mail it again. Received multiple messages saying a new 90-day supply was ready for pick-up so came today thinking it'd be ready. I've been waiting for an hour. The pharmacy mailed it again anyway, so they can't guarantee if it will be delivered and it was also mailed late because I need it starting tomorrow. Thirty minutes of today was spent waiting on the pharmacist to come back from lunch, then she was running the register while the assistant was at lunch so no prescriptions were being filled. I never had this problem at the other Target pharmacy before we moved. So beyond poorly run.
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June 2022 by Debbi Williamson
Found a new Mascara to try.
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August 2021 by corinne dayon
I don't know why this CVS Pharmacy is 3 stars. Ive been coming here for 8 years. They are always on top of it and the staff is always friendly.
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June 2020 by Ericka Washington
Lana Nguyen - Pharmacist - I would prefer to give her ZERO stars but that is not an option. This racist pharmacist refused to fill my prescription because I was an African American woman. When asked to provide the policy to back up her stance she could not and eventually said "it was her preference", with the ugliest attitude, not to fill my prescription. Lana Nguyen needs to be FIRED for her lack of customer service, blatant disrespect and discriminatory actions. I didn't think CVS tolerated such behavior, but I was proven wrong.
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April 2019 by Phillip Wilhelm
Pure incompetence. Sadly the pharmacy has poorly trained personnel who make no priority of notifying you if they have processed an Rx, or are having issues. This becomes a risk to others who needs life saving meds.
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June 2018 by Charvel Jackson
Very friendly pharmacist(Lana) and staff. Always very helpful and greets me ALWAYS with a smile!!!
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January 2018 by Derek Di Pasquale
I've been going to this pharmacy for years. The lines at the other CVS off of El Toro and Paseo de Valencia were ridiculous. Always packed because of old folks at Leisure World/Laguna Woods. Anyway the pharmacy staff is always courteous, respectful, and fast. They know all of the “regulars†by first name and will gladly have your pills ready for you as soon as you walk up to the counter if they see you coming. They also have no issue speaking with your doctor or insurance company to get your prescription filled. I noticed that some people weren't happy with the phone system but I've never experienced long wait times. That being said I would not be surprised if that happened because on a regular day they usually only have 2 technicians and 1 pharmacist available. Add in the business of their location and I can see why some people would need to wait longer on the phones.
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November 2015 by Kelly Vanderwarker
This pharmacy has always met my needs. I've had no issues with the staff answering the phone or being prompt to handle my questions. In fact, compared to other experiences I've had at other places, this staff seems to go the extra mile.
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January 2013 by David Raber
I had the same problem. No one there ever actually answers the phone.
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May 2009 by A Google User
I attempted to contact this store by phone multiple times and every time i tried the people on the other end would hang up immediately and i know it wasn't my phone, i have an iPhone that never fails me(hence the title Jesus Phone).