E-Cig City Vape and Glass is consistently praised for its kind, knowledgeable, and respectful staff who provide excellent, relationship-based service. Customers describe the team as super cool, helpful, epic, and supportive, often remembering regulars' usual purchases. The establishment is always clean and well presented. The shop offers an extensive selection of products with good prices that are consistent with other area shops, though a slight markup is noted compared to manufacturer websites. The staff is very informed and provides helpful tips. If something is out of stock, they will order it and call when it arrives. While most experiences are highly positive, one customer reported a defective product from a specific brand line, noting that the manufacturer would not honor the warranty for items bought in-store. This is mentioned as a manufacturer issue rather than a reflection on the shop itself. Overall, customers highly recommend this as a go-to shop, valuing the cool staff, great selection, and welcoming atmosphere that makes them feel like family or a welcomed friend, not just a customer.
