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January 2024 by Debora B
The customer service is TERRIBLE. And to make things worse, the person with the poorest customer service skills is the store manager MEGHAN. I went inside with my daughter and we were looking some clothes and she was talking to another person. I don't know what went through her mind... if she was having a bad day or she is just racist. It was a very weird attitude to say the least. I don't know if we were in her way or what, but she looked at us like we were a nuisance. I will never shop there again, I will continue going to the store at Spectrum, where the ladies are so nice. This store I definitely DON'T RECOMMEND. We went to the other side and got Lululemon clothes even though I am Fabletics member for such a long time and I shop there a lot. They just lost a customer today. They only reason I didn’t cancel my membership today was the nice lady who spoke to me over the chat for customer service support.
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January 2024 by Debora B.
The customer service is TERRIBLE. And to make things worse, the person with the poorest customer service skills is the store manager MEGHAN. I went inside with my daughter and we were looking some clothes and she was talking to another person. I don't know what went through her mind... if she was having a bad day or she is just racist. I don't know if we were in her way or what, but she looked at us like we were a nuisance. I will never shop here again, I will continue going to the store at Spectrum, where the ladies are so nice. This store I definitely DON'T RECOMMEND.
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December 2023 by Maribel Zahr
Great apparel, awesome quality and customer service!
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November 2023 by Hanna Kretzmer
This Fabletics location is the best! The store is always clean and beautifully organized and customer service has been unparalleled. Kaia and Sierra were so friendly and kind, and easily helped me out! I’ve been a VIP member for a few years and have come to this location for help with returns/exchanges several times. Highly recommend
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November 2023 by Caitlin O.
Needed to leave a review to say how amazing Hailey is !!! She helped me and my boyfriend sign up for the membership and pick out items to our liking , all while entertaining my 2 year old so we could shop. She went above and beyond and made it a really great experience . I appreciated her so much !
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August 2023 by Madeline W.
Fabletics is amazing! Great quality clothing, everything's organized/clean and the employees are so kind! Special shout out to Sierra for being so helpful, nice, informative and genuine! 10 stars to her!
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April 2023 by Audrey P.
Great customer service!! Fun events hosted! Learn some Salsa dance classes! Great prices and beautiful workout clothes!
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April 2023 by Christina D.
I've only shopped here a few times - I have way too many athletic clothes so I can't justify the membership, but I'll definitely take advantage of the sales. every experience has been friendly, helpful, and positive! Each employee has mentioned the membership but I've never felt like they've pushed it on me. Shout out to Megan for being so helpful this weekend!
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February 2023 by Lily P.
I went into Fabletics today in search of some comfortable and flattering gym shorts, I decided to give them a chance before heading over to lululemon. One of the employees introduced herself ( I believe she was Hispanic) and offered to find me shorts to try on. Tried on the first pair and was not impressed with the color so when she checked in she grabbed another color choice. While trying on the 2nd pair in hopes they would be better, I overheard her and another employee (Asian) sitting at the dressing room counter talking shit about customers they've had. One of them was talking about a customer they had at Irvine Spectrum saying how the customer was talking to her and she said "I'm here to study clothes not listen to your personal life story" are u kidding me? Absolutely evil. After hearing these two banter on about the most petty and selfish conversations about customers I was so turned off I couldn't focus on the clothes I came there to try on and refused to purchase anything. I ended up going to Lululemon and everyone there was extremely professional and friendly unlike the employees at Fabletics. So disappointing especially because I had such high hopes about trying this place.
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January 2023 by Michelle
The customer service is so great!!! Mary Megan, Angelica are so great!! My first experience in this store, highly recommend way better than Lululemon experience
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January 2023 by Melinda V.
Went to the mall yesterday to exchange some gifts that we had gotten for Christmas and left very disappointed & disgusted in the service we received here. We made it VERY clear that we wanted to EXCHANGE and get store credit for the items so we could just get different sizes. The lady working proceeded to tell us we could not do store credit with an attitude and everything had to go back on the credit card of the person who bought it for us originally therefore we had to end up paying completely out of pocket for what we bought. We had to go back today to exchange one more item and of course she was there, didn't greet us & then proceeded to have an attitude with us when we were checking out... some how she could do store credit today? I'm just very confused to say the least. Didn't catch her name but she's the asian "store lead," she was VERY rude and on top of all that, we were made so uncomfortable watching the way she was talking to & treating the other nice employees there. Please put her in check because people like her make your brand look bad.
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February 2022 by Jacqueline Y.
Leanna was extremely helpful in helping me find exactly what I needed. She took the time to explain the options (they really have a great selection) and honored the deal I had from back in January, making the process quick and easy. Great customer service! The store is well-maintained and pretty organized for a retail shop with so many options and clothing variations. And it helps that the staff are both accommodating and knowledgeable about their products and policies. My in-person experience was arguably as convenient and fruitful as ordering online from their website -- and that's almost never the case. This will be my go-to Fabletics store from now on.
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December 2021 by Miss Brittany
Leanna, Hannah and the other friendly staff at this location have been the most knowledgeable, kind and attentive to my needs and I will go to this location over closer stores for their excellent customer service. Thank you for your help!
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August 2021 by Liz A.
I always am greeted by employees and directed to the newest collections for myself and my boyfriend. The management is on point with how they merchandise the store and how employees are helpful. Amanda is great and directed us to the newest things and let us know when they would be getting their new items.
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May 2021 by Jacqueline N.
WORST Company EVER!!!! After forgetting to cancel my subscription I had a credit so I purchased some items. The material is crap and gave me a rash. I tried to return but was told you cannot get your money back just exchange. I cancelled the subscription on March 3rd I have the cancellation letter but I was still charged in April & May. I am on the phone now with my CC company having to change it just so I don't get charged any more money. If you are thinking this looks awesome its NOT! DONT DO IT!