-
January 2024 by SALT WATER SOLVED
Unhelpful and unhappy staff
-
December 2023 by Kevin Ranta
I used FedEx Print online services and selected this location for fulfillment. I made an 8.5x5.5 flyer and learned they only do 8.5x11, 8.5x14, and 8.5x17. So I doubled it up for the 8.5x11. Upon picking the order up I learned that they don’t account for “bleed” and all flyers come with a white border. I did not see that online so I asked the customer service person if it says that was online and he responded “It Should” ?. He then offered to cut them for me, I said I appreciate it, and then he informed me he would have to charge me the difference to cut them. I walked out after that upset. I paid close to $300 for 500 flyers (1,000 half cuts) and felt like this “white border” was sprung on me last minute after the product was done. I even called ahead to make sure the cut line was accurate. No mention of the white border. Only reason it’s not one star is the first person who helped me was helpful and the print aspect of the flyers was very high quality. Also it was done same day on a Sunday (Great turn around time). Just be aware all 8.5x11 flyers will come with a white border.
-
December 2023 by Mike Ramult
Jackson is always super helpful. Easiest place to ship & print!
-
October 2023 by Alex asdas
Luis claimed that I could only ship a pair of shoes I bought in a bigger box than the box my shoes were shipped in. Shoes for crews said to place the label I printed out for the return directly onto the original shoes box and ship at a FedEx location. The box they offered me was priced at 8 dollars. For cardboard. 9 dollars. For cardboard. I really don't like conflicting directions and overpriced merchandise. I won't be back.
-
October 2023 by Jasmine Dickerson
The team at this location is exceptional! I had to coordinate printing for a conference in LA, from out of state and Austin and his team were fantastic to work with. This location is staffed with the most engaging and helpful team members. I highly recommend, as I would not have been able to handle our last minute print job anywhere else with the level of ease and professionalism.
-
June 2023 by Gretchen H.
The very best service I have ever encountered at any FedEx ever in my life! Prompt response, quick processing and amazing customer service each and every time I use this store! Austin is on top of it and whips out my orders like a champ! It makes my job so much easier. I appreciate the extra effort and care that goes into each print job I send to this incredible store! So thankful for the caring and excellent team that I am so lucky to work with at this location. 10/10 would recommend
-
June 2023 by Jeff D.
So, where do I begin... had a prepaid shipping label to send my broken pc for repair. The repair facility is about a one hour drive from Mission Viejo and I thought about just driving to City of Industry myself but it's a third party contracted repair place and they don't answer their phone or want any end user contact evidently. Anyway, I take my laptop here and pay $30 for a secure shipping box and the nice lady says "oh, this should be there tomorrow ". She gives me my receipt and shows me the tracking number and the next day I start tracking... Turns out they're sending my pc to Nashville to get to City of Industry!!!! Now it's going to take eight days to go about 50 miles. I think we're back to the pony express! I could have had my pc repaired and returned in the time in took FedEx to get my shipment 50 miles!!!I thought they were a logistics company!
-
April 2023 by Shideh A.
They staffs are very rude and It worse FedEx branch I ever see. they are not helpful and only want to sale their products. It was my third time to tried this location and all time I got the same attitude. I left this fedex location and went to different fedex they very help full.
-
January 2023 by Liezl M.
This fed ex is my go to for order pickups. We had a porch pirate so I tend to just direct my shipments here when I can. I love the staff. Chris and Adam are always such a pleasure with their positive demeanors and willingness to assist. They even remember my name. Also the blonde lady with curlier hair (regretfully didn't get her name) is always kind to my children and Linda is sweet. Love this location!
-
December 2022 by Sherly Harris
I walked in this FedEx 10 mins before closing, needing to print a few flyers for my open house. Adam was amazing! He took the time to go over the different kinds of paper prints they offered, was so patient and helpful! Good service is hard to find these days. Thank you!
-
November 2022 by Leigh B.
I have used this FedEx store several times for printing needs. Every visit has been a good experience. The employees are extremely helpful. I don't have a high demand for printing needs, so I may not spend the money on a printer and just get everything printed here. Oh, and I bought some new pens and a beautiful sympathy card on my recent visit. The pens were $5.99. That very popular online store has the same pens for $5.59. The tradeoff was that I walked out with pens in hand vs. waiting for a mail delivery. I'd say that was worth the .40 cents extra. Thank you, FedEx store!
-
November 2022 by Eric H.
I needed to mail a very special ring that belong to my father to Colorado to get it fixed. I wanted to make sure that the packaging was small enough and tight enough to protect the ring and get it there quickly at a reasonable cost. I picked a box and a time frame that was going to cost me about $60, but then Austin, at fedex, suggested a box that was included in the shipping, is getting my package there a day earlier, and all for a fraction of the original charge. I highly recommend this FedEx location, in and around Mission Viejo, for all of your shipping needs!
-
August 2022 by Alyssa K.
WONDERFUL + PERSONABLE CUSTOMER EXPERIENCE: I had ordered / printed a batch of 40 invitations via the FedEx online service - I did not realize the website does not adapt to my uploaded jpeg well, which was a 5x7, and it automatically printed them on 4x8 sizes, making them unusually sized/printed when I went to pick them up. While the website had frustrated me, the customer service provided by store manager Renee made me very appreciative - she was kind and patient, completely understanding my predicament and offered to have them reprinted complimentary (free of charge). She helped ensure my image was then uploaded correctly on her end in store, and wrote notes to her team to ensure they were correctly printed on regular 5x7 size invitations.
-
May 2022 by G A U
What a fantastic FedEx location for packaging materials, outgoing and receiving packages and so much more. The facility is clean and the staff stellar in customer service and knowledge relative to the industry. Chris has been amazing in providing service and has even carried items to my vehicle after noticing that I had surgery and needed assistance. They are always willing to help. All of the staff are so kind and helpful and I am thankful for their professionalism, caring and kindness in assisting customers. I highly recommend this location as you will surely see why!Thank you FedEx Jeronimo office staff! Great job...
-
February 2022 by Tom R
Do not rely on their website for FedEx hours. They are not accurate, nor do they offer any assistance with giving their own management feedback to fix their own website.
