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December 2023 by hamid jafari
2 star because is good place and fare price but I had such bad experience with two lazy and grumpy employees they were working there!!They forced me to return my tile because maybe was heavy and they didn't want to help me!! And I returned!!
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December 2023 by Valorie A.
Went to pick out some tile for our powder room. The store was busy but thanks to great customer service by Weber we hardly noticed. He was so friendly and helpful! I'll definitely go back just because of how well he treated us! Service with a smile goes a long way nowadays.
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November 2023 by v patel
Store with a very huge collection of tiles, ceramics, LVPs for flooring and walls.Visited this a few times to pick up materials for a friend's bathroom renovation.The staff is super helpful and prices for all materials are well displayed.Good place to look at how various tiles and designs look post installation so that we can make correct decisions in time. They also have their own design centers and staff who can sit with you and help you make decisions.P.s. if you have a pro account with them, they do allow you to take samples for free.
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November 2023 by Adelle Y.
Terrible service. I found my tile but needed to know if it was in stock. No one was around then and when I found someone he said he was busy and would get someone. Then another person said they'd send someone over and that didn't happen. Is it because I'm an older woman? Very frustrating.
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November 2023 by vinit p.
Store with a very huge collection of tiles, ceramics, LVPs for flooring and walls.Visited this a few times to pick up materials for a friend's bathroom renovation. The staff is super helpful and prices for all materials are well displayed. Good place to look at how various tiles and designs look post installation so that we can make correct decisions in time. They also have their own design centers and staff who can sit with you and help you make decisions. P.s. if you have a pro account with them, they do allow you to take samples for free.
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November 2023 by Mary Ann Gonzalez
I want to give a HUGE shout out and THANK YOU to Jenna at Floor and Decor! We remodeled our home over the summer and ended up needing additional boxes of our engineered hardwood flooring. I found out quickly that the particular batch matters tremendously. Twice, I ordered more of the SKU at two separate Floor and Decors in different states and it was an obviously different tone. I basically started to panic because of the amount of money we had spent and started to realize we may not be able to complete our floors - or at least wouldn't be able to make it all match. I learned from customer service that it was all about the batch number and date of production, and the only thing I could do was call around to ALL of the Floor and Decors across the US in search of it. My batch was dated from 2022, so I knew it would be a tough search. I ended up calling 15-20 stores, and as you can imagine, had many different experiences. Then, I got ahold of Jenna! Jenna at Mission Viejo went ABOVE AND BEYOND for me! Not only did she spend the time looking for this particular batch, but she was also so kind and caring from the moment she answered the phone. At that point, I was not only full of anxiety about the situation, but I was also dealing with the stress of unanswered calls and hearing no repeatedly. She took my information, immediately searched their inventory, and called me back within an hour to let me know that she had THE batch! She then kept me on the phone until the flooring was ordered (from the experiences I had in the past, this was also a tremendous level of customer service), marked the exact flooring boxes for me and assured me she would make sure no one took them, and got me set up with shipping which took a few different steps and contacts. Her level of customer service and overall genuine attitude was so refreshing and I was so grateful to have gotten ahold of her! THANK YOU SO MUCH JENNA - I meant what I said - next time I vacation in California, Floor and Decor in Mission Viejo will be one of my stops ? You are amazing and so appreciated!!
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September 2023 by Norma V.
I have gone in there 5x in the last 2 weeks No helpWhats so ever! I have just remodeled my floors and a mater bathroom. They lost my business!! PeopleAre rude. The cashiers are rude! No help. I stood around for 45 min no help! I walked out cameBack 5 more times! I live in the neighborhood! Never again! I do not recommend at all! Go elseWhere and there nicer else where
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August 2023 by Kenneth Zeng
Never had a bad experience when visiting this store. I purchased hardwood floors and tiles here. Selection is great and some of the sales were even better!They seem to sometimes be shortstaffed but Madison was really helpful once we found her!Also, when I came to pick up my hardwood floors they were even kind enough to offer me water. Definitely recommend coming here if you are planning for renovations.
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July 2023 by David Emmanuel
I actually usually don’t like to shop at Floor & Decor, but this one is tolerable. The reason why I like it is because this Floor & Decor is off the I-5 North.
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June 2023 by Lokaa L.
Really slow , bad customer service . Took a while to get someone to come help us . The workers need improvement .
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June 2023 by Urban Diner D.
Love love love this place HERES why;1) Everything and all setups are completely clean & organized2) The entire staff and management team like Emmy in Lake Forest Happily goes the extra mile to make your experience relaxing productive & positive.3) sometimes you don't know what you want but you can get free samples to take home if your contractor is registered.4) All displays are creatively designed to help unleash your full imagination.5) I love to roam relax and take some time out of my day to walk around and just enjoy myself and get Inspiration..LOVE THIS PLACE!!I purchased my flooring Prior to learning about this Amazing store and I would have saved money on my Nucore Flooring had I purchased it here at Floor & Design. I did however purchase a lovely guest bathroom vanity complete with a gorgeous Marble top and backsplash.
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June 2023 by Zipora K.
Great quality, selection and excellent customer service. I'm hooked.All good. Worth the trip. Love the displays.
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March 2023 by E S
This location is very conveniently located next to the freeway right off of La Paz Rd. so it's easy to find and has its own traffic light so it's very easy to make a left turn. Another plus is that the employees are overall friendly. However, at least 1 negative thing about this location is that when you call this location, expect to wait several minutes (usually up to 6 minutes) for an employee to answer. Based on that, it looks like the employees don't care to help people who call.
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March 2023 by thegorske
We placed an order for wood floor tiles a month ago. The sales guy skirted the ETA question, saying the material was "in transit", on a truck on the East coast, on its way to California. OK. Waited a few weeks and went in to store on Monday to inquire about the order. Was told the order was not in system, come back in a few days. 2 days later, in store, told the order had been cancelled on Sunday! And the price of the flooring has now increased! Incredible. List us as NOT customers forever.
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March 2023 by Dee Sigaty
This location never disappoints.Material selection is great.Customer service is a plus and very helpful.Brandy (Mngr) was so helpful. She is a pleasure to work with.
