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July 2023 by Angelica Jordan
Didn't fix any of the issues on my car (Stiff steering wheel, weak brakes, bad alignment). Yelled at me, and refused to fix what he didn't fix including my alignment until I got my tires replaced, that got ruined in the first place because he didn't fix my alignment. He even tried to make me spend more/upsell me on issues he was supposed to fix beforehand. When I went to get them replaced at Costco, they told me they couldn't replace the tires until the alignment was fixed. I ended up going to another repair shop which fixed all my issues. This place is a scam and Guillermo is a cheat and a liar. Go somewhere else.
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July 2023 by Jordan
Didn't fix any of the issues on my car (Stiff steering wheel, weak brakes, bad alignment). Yelled at me, and refused to fix what he didn't fix including my alignment until I got my tires replaced, that got ruined in the first place because he didn't fix my alignment. He even tried to make me spend more/upsell me on issues he was supposed to fix beforehand. When I went to get them replaced at Costco, they told me they couldn't replace the tires until the alignment was fixed. I ended up going to another repair shop which fixed all my issues. This place is a scam and Guillermo is a cheat and a liar. Go somewhere else.
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July 2023 by A. J.
Didn't fix any of the issues on my car (Stiff steering wheel, weak brakes, bad alignment). Yelled at me, and refused to fix what he didn't fix including my alignment until I got my tires replaced, that got ruined in the first place because he didn't fix my alignment. He even tried to make me spend more/upsell me on issues he was supposed to fix beforehand. When I went to get them replaced at Costco, they told me they couldn't replace the tires until the alignment was fixed. I ended up going to another repair shop which fixed all my issues. This place is a scam and Guillermo is a cheat and a liar. Go somewhere else.
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March 2023 by Gregory H.
Guillermo helped me solve a problem with my families 2002 Chevy Venture, my van kept stalling and dying when i accelerate. I actually can't remember the last time i had to go to a mechanic, I do all of my own work, however i was completely stumped on this issue. I had replaced the fuel filter, fuel pump, fuel regulator and was at my end with the van. I found myself in the repair area of mission viejo early in the morning and their shop garage was open. I struck up a conversation about my problem and they were willing to take a look. Guillermo was very honest and very good, he first found that i had a bad oil pressure sensor that did not show up on my OBD tool and showed me on the computer, and further identified my EGR valve was bad, he quickly replaced both and was very reasonably priced. My experience was wonderful, and one where this shop deserved a review so others can find a great mechanic. He has won me and my family as a customer for life.
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January 2023 by Roc ky
Guillermo is very unsettled, Have been constantly bringing business to him, and his new hires make several accidents. He claims he needs to pay his employees while their customers pay for his mistakes, while they are great people, i definitely wont be coming back here. Yet i wish you luck in your auto mechanic industry, Just because its a older car doesn’t mean its any different. Thank you for your business, as i will be taking it to somewhere worth the time
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November 2022 by Nataly Escobar
I left my car here back in June for a simple usb change but Guillermo let one of the kids he’s training work on my car and now it’s November and I’m still having issues with them!!! They didn’t close my car hood once they were don’t working in my car and so when I was driving the hood just lifted and broke my windshield and I crashed on the side of the road. Guillermo then agreed to fix the damages he caused and sent a windshield fixer to my location his name is Miguel Ramirez. Miguel then accused me of not paying and took the windshield he had just put on and left, Turns out Guillermo didn’t explain anything to him just sent him. Then after calling Guillermo, Miguel put the window back but did such a poor and lazy job since it was the second time. I even had to pay a penalty because the car series isn’t visible and water gets into my car every time it rains and the bottom of my car looks gross because of that. And I have to wait to fix it until Miguel has time!!??? Also don’t leave your car there because when I asked them to give me a car for the meantime they gave me another customers car.
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October 2022 by Joanna L.
I'd be here all day if I listed all of the wonderful things about Guilleirmo and his staff. After rounds and rounds and years and years of dealership "customer service" we finally said no more. My brother insisted we take our Tahoe to G&A to be serviced. The only thing left to say is that I'm sad I didn't go here sooner, years ago. This place is a true diamond in the rough and we are so thankful to finally be in the right place.
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September 2022 by TOri Sato
After a year of stress, anxiety and hell with this place, I would not recommend it. Guillermo doesn’t listen, lied to my credit card company stating I said my engine was overheating. My engine NEVER has overheated. The supposedly remanufactured/rebuilt transmission, he put in my vehicle kept overheating over and over until it completely went out after 8 months and less than 1700 miles wasting more of my time. Takes 4-6 weeks to make repairs that only last less than an hour to a month at the most. Doesn’t test drive the vehicle more than a few blocks. Ran my batteries down (starting and 2 house batteries). Replaced parts without my approval that didn’t need changing. Went to check my Rialta, it was parked on the side where anyone could access it with the doors unlocked and the keys in the ignition! First time I picked it up he backed it up into dirt pile clogging the tailpipe to my generator. If you have a VW Rialta Winnebago or VW Eurovan don’t go here as they are specialized and Guillermo shouldn’t be fixing them.
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September 2022 by Joseph Runez
This shop is very honest price is good he work on my mini coper I was scared how much is going to charge me but the job is done I’m happy with all the work and the prices of the job on my mini cooper is good and I’m happy with it! Going back to that shop again!!! And nowhere else.
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July 2022 by malcolm simmons
Guillermo was very pleasant to deal with. And very helpful
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March 2022 by Vania R.
Great service, owners are really nice people. Fair prices too. I would 100/100 recommend.
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March 2022 by Lynette S.
This is a great place to get your car worked on !!! They are always nice , honest and friendly . They show good integrity and make you feel at ease when your worried about your car. I've been coming here for two years and still plan to continue to go here for my repairs and oil changes . Appreciate you guys !!
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February 2022 by andie g
My brother recommended I take our dad’s car to Guillermo at their MV location. I live out of state and had no idea where to go. I am so thankful that he found a great mechanic like Guillermo. He called me back not long after I dropped off the car to discuss the issue. His findings were more involved than what was originally assessed however he communicated that he was determined he would find the best way to get the lowest cost to us. Great communication throughout the day and got the parts and repairs needed to fix the front lights issues in less than 8 hours and was happy to report that the cost was going to be a fraction of what was originally thought. Because of this experience I would definitely recommend G &A.Services: Electrical repair
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January 2022 by Ben Turkett
My wife and I use this mechanic frequently and are always helped quickly and for a reasonable price.
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December 2021 by Thomas Grzecka
Excellent service. This automotive family really loves their work and takes pride in doing a fantastic job.
