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August 2024 by Pam Marotta
We have used Golden Touch Pet Salon for 17 years! The Staff and their work is awesome. When I’ve asked for different cuts for my 2 year old Havanese they always get it right. I see how much they care about our dogs and are diligent to do great work.
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May 2024 by Dave Rodriguez
This place is a sham. They screwed me out of 300 dollars, and I am in the process of ligation for not performing services rendered.
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February 2024 by Armen Baburov
Nice personal
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February 2024 by Stephany M.
Sadly I think our time with this company is over. They nicked my dog pretty badly and asked us to take her to Vet. It was late when we picked her up 1:30-5:45 cutting her hair. We got home at 6:30 which was after hours and they answered the phone. Our vet couldn't see us till next day and by then we had cleaned and taken care of her cuts with ointments. I had asked for the same haircut as last time and got completely different cut. I know poodles have a ton of hair in their ears and they do act funny when we remove them at first. But she was shaking her head so much that I knew it was more than that. I knew they had gotten water in her ears. We got ear drops ordered on Amazon and put them in her ear. Funny how she stopped shaking her head whithin 2-3 hrs of us applying the drops. They wouldn't reimburse me for this or the crappy haircut. Anyways, team was friendly when we advised of the situation which is why I'm giving them more than just one star. And we used them for years but seems they have a new crew that isn't experienced at all and will cut your pets and send them home without noticing or letting you know. Update: Yes it had been 10 months of not grooming her with your guys. We had mobile services come by as sometimes with your team it takes 4-10 weeks to get an appt. She can't wait that's long sometimes. (Mobile is like double your pricing). When I dropped her off, I said shave her. She is pretty matted. When we picked her up, your team had said she wasn't as bad as we thought. We had just came back from a week trip of camping in dirt, mud and tons of swimming. Obviously yea she was dirty but She wasn't terrible. The fact that the owner can't assume responsibility for most likely an accident and sincerely apologize lets you know how this is place is run. That ear is not a "burst blood vessel." It SMEARED BLOOD on the back seat! Dumbest excuse I've ever heard. And responding to "we don't show record of a mole there." Well I can tell you from owning my pup for many years that yes, she has multiple moles alongside both sides of her neck!
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February 2024 by Rose Jawad
I have been taking my goldendoodle here for a few months now! He’s a little bit difficult and they always manage to make him look amazing after every visit. The staff are super kind and helpful. Even their prices for a groom are very reasonable. Great job guys thank you!
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February 2024 by Philip Marazita
They’re great! I have a dog with thick medium-length fur (so no haircut) and this is the first time he’s come back fully dry. And his fur was nice-smelling and soft and nails neatly trimmed. Highly recommend.
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December 2023 by Jillian H.
I have been a loyal customer of Golden Touch Pet Salon for over twelve years, and I will never return. Upon dropping my dogs off for their grooming the scheduler, Tamara, informed me that my two small dogs would take OVER four hours! This is over an HOUR longer than normal. Tamara made excuses blaming Covid, but we have never had these issues until Tamara started scheduling, which was well after Covid. It's unfortunate she's not smart enough to realize that as a loyal customer I would remember when these issues started. I found the time odd so I came back to check on them after an hour and no one had touched them! They were shaking in a cage. The salon has modified their policies so that you will be charged an "express fee" just to have your dog groomed in THE NORMAL amount of time! Usually this salon prides themselves on good customer service, AND CARING ABOUT DOGS, but the staff is horrible now. To make dogs sit for over an hour just so you can charge an extra fee is horrible. I tried explaining to the groomer that if my dogs were not going to be worked on upon drop-off, then why wouldn't they just be scheduled for a later time? Seems like common sense right??? Unfortunately, Tamara lacks the competency to do this simple math. Hannah (the groomer with the ridiculous fake eyelashes) was extremely rude and also made excuses for not working on my dogs in a reasonable amount of time. It seems like she would rather spend time dying dogs unnatural colors, and taking pictures of them. Check out her insta: grooming.byhannah. DO NOT GO HERE unless you want your dogs to suffer just so you can be ripped off! I'm truly disappointed in Jean the owner, who also made poor excuses accusing me of wanting my dogs groomed in an hour, when all I wanted was the normal three hours. Tamara quoted OVER FOUR. NO JEAN I WANTED THEM NOT TO SIT FOR AN HOUR! Which I think is a reasonable request! I thought Jean really cared about dogs, but I guess not. I am guessing the staff pockets the "express fee" (they charge extra if you want your dog groomed in a NORMAL amount of time) for themselves because I have heard Tamara complaining about tips. It's really unfortunate since we have always tipped generously and been loyal customers for over ten years. There are plenty of other groomers in the area that will not let your dogs suffer just so they can charge an "express fee".
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May 2023 by robert morton
GOLDEN TOUCH PET SALON IS THE WORST PET SALON. THEIR SHOP SMELLS LIKE PEE AND THEIR STAFF IS A BUNCH OF AIRHEADS WHO DONT NOW ANYTHING ABOUT DOGS.head over to lux pet salon in Laguna hills where the professionals reside.
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January 2023 by xiomara majedi
I took my 6 month old puppy for his first hair cut yesterday. First of all, the groomer that spoke with us and who we showed her what we wanted, did not groom him, my poor puppy stay for almost 5 hours at the groomers and his hair cut was not what we wanted.
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November 2022 by Patty P.
I've been going to Golden Toucc for over 15 years with all my dogs they are the best dog groomers gentle and qualified I will go nowhere else
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June 2022 by Deborah W.
I am sad to see some of these negative reviews. I have nothing but high recommendations for my experiences with my most important babies. Just wanted to say thanks for taking care of them.
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May 2022 by Lauren S.
They do a great job grooming my miniature schnauzer. Pat and her staff really care about and love the animals brought to them. I am very pleased with their work and customer service. Highly recommend!
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April 2022 by AD D.
My dog was unrecognizable after getting the complete shebang bath and fur cut from them. Great job and prices are reasonable compared to others in the area. But make that appointment months in advance.
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March 2022 by Kathy A.
Harley does very well with the staff at GT. I have always been happy with her haircut when I pick her up. Today we are trying our first bow. Although she isn't quite on board yet, she looks super cute.
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March 2022 by Fiona Chang
Great place for grooming your dog. My dog is a handful and likes to bite! They have been wonderful every time I take him there. Great prices too.
