Janie and Jack at the Shops at Mission Viejo offers modern twists on classic fashion for girls, boys, toddlers, and babies. The store creates one-of-a-kind pieces, from everyday essentials to special occasion dresses and tailored must-haves. The new location in the mall is described as beautiful and gorgeous, a revamp from a previously run-down space. Reviews consistently highlight the excellent and great customer service. Staff members are noted as incredibly helpful, professional, super polite, and amazing. They assist in choosing perfect dresses and matching accessories, solve online order issues, and go out of their way to hunt down specific items, even arranging phone purchases from other locations. Associates also take time to wrap gifts and pair excellent outfits together. The clothes are described as always so cute and stylish. The prices are considered good for the quality and look, especially with frequent sales. While some wish for in-store price matching with online prices, customers appreciate the fun of shopping in-person and also do a lot of online shopping. The store is praised for selling its designs in a wide range of sizes, with staff diligently locating needed items.
I visited the Janie and Jack store yesterday to pick out two outfits for my cousin’s kids’ birthdays. Rosalyn was incredibly helpful, patient, and sweet, she made the whole shopping experience so much easier and smoother!
February 2025
I used to shop for my niece at Janie and Jack in Fashion Island, and now I’m shopping for my daughter—I absolutely love this location which is super close to my place ! Sabina was incredibly helpful and professional, assisting me in choosing the perfect dress and matching accessories.
August 2022
Jackie was amazing at solving my online order issue. She was super polite and took care of the problem. Even though I don’t live in CA, she went out of her way to help me and find the dress I needed for my granddaughter and had it shipped out immediately.Thank you Jackie!
