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October 2023 by Victor J.
Carefully read policy. I purchased something with cash and therefore according to their policy could only exchange or obtain store credit. This is absolutely bizarre to me and they should change this slimy policy. Furthermore the costumer service was mixed. I understand they would like to abide by their policy and one lady did that in a graceful manner. Suggesting how to go about exchanging the item with another. Meanwhile the other employee looked at me in disdain and borderline disgust. This review only encapsulates store policy and costumer service as I did not get a chance to use their product before returning it.
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May 2022 by Karina Garcia
There's a new perfume!!! I love it here, I buy my natural shampoos and body wash. I was at the chiropractor this week and he said I smelled amaziiiing!
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March 2021 by Olivia M.
Very very very bad customer service today, I love this brand, normally the sales are very very nice. This location just bad. I know they try to close all the stores, but the sales work this afternoon, no welcoming attitude at all. No thank you, just very cold attitude. Seems very unhappy with her work. Never will come back to this store. She has long black straight hair.
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April 2019 by Milane Geffen
Everything was going well until it was time to check out.  I just spent an hour in the store picking out items, finally made my way to the register and the sales lady asked me about 30 questions before ringing me up.  What's my name?  Phone number?  Address?  Like, really, Lady, do you want my social security number too?  It's too much just let me pay cash and leave.
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September 2018 by Trina D.
I like using their products so when my friend sent me one of their free gift emails, I made my way to the nearest store to claim it. There was no purchase necessary but my sales associate was super nice and I ended up buying another tube of hand cream at 20% off. It might be a small store but they do carry quite a bit of the products. You are allowed to try all the testers and be sure to ask any questions you may have. The skincare and bodycare may be expensive but the quality is top-notch.
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December 2016 by Simran J.
Very friendly and helpful sales associates! I recently visited this store to purchase Christmas presents and both ladies working there were outstanding. They gift wrapped our purchase beautifully and were very talkative with us at the register. Overall, a fantastic shop to visit. I've never had a bad experience with this L'Occitane store and I think it's all because of their fantastic employees. I'll definitely be back again!
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November 2016 by Hema K.
Cute store and found great deals for thanksgiving. Staff was helpful and attentive. Fan of their Shea Butter cream. Signed up to receive exclusive offers from them.
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August 2014 by Steve C.
This is a smaller store, but they still carry everything. I was at this store earlier this morning. There was only one person working at the time, so there was a wait. Service was good. The issue I had was it being warm and muggy in the store, but it seems that most L'Occitane stores are that way. Either way, the person working this morning was very nice.
