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December 2023 by Joseph S.
Leonora was extremely helpful in finding a mattress with the right comfort for back pain as well as a hypoallergenic bed. All of which was done within our price range. The service was quick and the bed is coming in tomorrow free delivery to the door
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November 2023 by Robbie-Ann O.
Well I am going to give this review based on the experience we had shopping for a mattress only and for the head board connection only not for any warranty issues : Took our mom shopping for a new adjustable full bed in early Oct and the manager Diane helped us to pick out the most firm top of the line mattress for our mom - it was the Sterns and Foster Ultra Firm Exec Collection mattress as shown in the pictures . We got the adjustable base as well as told her we would be attaching a new headboard to this base , she said it wouldn't be a problem . It was delivered to my house the next couple of days and the bed could NOT be attached to the new headboard per the set up guys that we paid $149 to have the new bed set up . Ok now I called Diane but she wasn't there and her associate helped me and ordered some parts that the driver said we now needed brackets that were an extra $99.00 to attach the headboard to the adjustable bed frame ( WHAT )?? Shouldn't Diane the manager have known this ?? Ok we paid the now extra $99 to get the headboard brackets sent out to us and guess what the delivery hit from Mattress Firm came in and looked at the bed frame for me and said these are the wrong ones she ordered and normally these are non refundable- however for me to take his picture delivering these and call the store on Monday AM when the store manager will be back Diane and explain to her these are wrong . I did call and thankfully Diane did agree but said the driver should have taken the box with him , not my fault . She went and called the warehouse to ensure the right ones were ordered for my moms base and she sent them Our asap by the company and had them put on for us by the installers free of charge for the inconvenience- I felt this was what real CS is and myself had worked in CS for over 25 years myself is what I too would have done . Good job Diane so thank you to Diane and the Driver that took good care and that came in my house to check to see that the brackets were wrong so I didn't hire a Handiman and waste my moms money yet again. My mom loves her bed as of yet it's Nov 8th and she has been sleeping in her new bed for exactly 3 weeks as she just moved in with me yeah !! Hope she continues to sleep like a baby on this mattress . She never did slept great on her S#. I call the store and Diane helps me and gue
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September 2023 by Sarah Canfield
Roger was very helpful showing me different brands and styles of mattress and he helped me find the one for me! He was very detail oriented explaining the layers of each mattress and how they all differ. He also helped me find the style of bed frame for my needs so I can store bins underneath the bed. And he stayed within my price range and didn’t try to upsell me at all! Highly recommend Mattress Firm Kaleidoscope! Excellent customer service!
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September 2023 by Ashley Dickstein
The women were great. Super sweet and helped find something that fit all my needs. My neck and traps has not hurt since I bought my cooling soft cell chill pillow.
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August 2023 by erika carbajal
Kept coming back here every single time I need a new bed. Roger was absolutely comprehensive about my financial situation and gave the best deal ever. Always good customer service. Super happy every time I purchase something here :D
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August 2023 by Thamra Drescher
Rodger was very knowledgeable and help me with the process.
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July 2023 by Jamie (J)
Roger was very knowledgeable, patient, friendly and not pushy. We felt like he wanted to truly help us. Definitely recommend working with him!
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July 2023 by Joshua Johnson
Knowledgeable staff and patient while checking different brands
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June 2023 by Michele Huntoon
We had an amazing experience purchasing our new bed today at Mattress Firm in Kaleidoscope, Mission Viejo.It has been a long time since my husband and I have shopped for a new mattress and Roger was definitely the man for the job. First of all he listened to both of our needs and came up with the best possible options and pricing. He was very knowledgeable and made our shopping experience enjoyable. Thanks to Roger, we were able to agree on the right products that would work for both of us and believe me, that’s no easy task! Now we so look forward to the delivery of our new bed and a better night’s sleep.Thanks Roger!?
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June 2023 by Audrey Korn
Roger was very knowledgeable & helpful and was very patient while we decided on which bed was best for us. Definitely recommend this store.
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June 2023 by Noralynne Rudolph
No issues, very helpful, I like the 120 day return policy if I don’t like the mattress.
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June 2023 by Gabriel Elias
Great service! We had no idea what we were looking for and Randall was very helpful and patient with us.
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June 2023 by Cyndi Chunn
Roger is an excellent sales person. He is very knowledgeable and very helpful
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June 2023 by barbara p.
Terrible service. The mattress and base were brought to our house and the base didnt fit in our bed. The delivery guy said to just cut one of the slats in our bed and it should work. It didnt. with in hours we asked to return it for a different size and they refused! Never go to the one in mission viejo! They are horrible and no one knows what they are doing. I was warned too by a friend not to go there.. Should have listened.
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May 2023 by Roger Jones
This store has NEW beds on display and is a clean store. People posted some awful beds that we had nothing to do with. I work here... The pics below show the whole store. Lots of new beds and choices to choose from. Hope this helps those looking.
