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December 2023 by greg taylor
Very helpful
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November 2023 by J G
Very nice Nave Fed location. I came in today Monday around 9:20 am to open up an account with them, unfortunately I was not able to, but regardless, the staff was very welcoming, helpful, and kind.ATM located up front. Good amount of parking.Only complaint that I would have, is the Navy Fed website in general (Nothing to do with this location in particular). It wasn't very responsive, I tried it on an iPhone, laptop, desktop, also used chrome and safari.
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November 2023 by Insop Song
Went to pick up a check for my pre-approved car loan. Other financial institutions could learn on the efficiency and customer service that NFCU Mission Viejo provides. Instead of having to wait for someone, Tony, who initially greeted me, was able to validate my credentials and get my paperwork in order versus waiting in another line. So glad I went with NFCU and appreciate the professionalism and service of Tony.
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November 2023 by Juan G.
Very nice Nave Fed location. I came in today Monday around 9:20 am to open up an account with them, unfortunately I was not able to, but regardless, the staff was very welcoming, helpful, and kind. ATM located up front. Good amount of parking. Only complaint that I would have, is the Navy Fed website in general (Nothing to do with this location in particular). It wasn't very responsive, I tried it on an iPhone, laptop, desktop, also used chrome and safari.
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October 2023 by Obiwan Kinobe
Slow service. One teller. 6 people ahead of me, 2 behind. Had to get out of line. The woman standing at the podium “During lunch we have one teller” what the frick?
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August 2023 by Jascha S.
The bathroom sink was absolutely phenomenal, make no mistake, I will be a returning customer.
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July 2023 by Robert Bargelski
Mission viejo branch is the absolute slowest service bank branch of all banks I’ve ever visited, today like many other days I left frustrated because they have one teller at the counter who is helping a customer for at least 10 min and the line is building, I got frustrated and left again… it feels a lot like the DMV, government work is government work they have 8 hours to work and no one seams to care about the lines or other peoples time.
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January 2023 by Anna Tran
Branch Manager Miranda is absolutely racist and the worst at customer service. I was needing certain paperwork from the state to prove my sister was my adopted sister. I will be closing all accounts due to being treated so poorly today and have been with this bank so long, but this is unacceptable! Navy federal need to hire better people. This location has bad reviews for a reason!
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January 2023 by Jen F.
I love this bank. Way better staff than inland empire. I'm just sad they don't have more locations being so close to the base. But they're always friendly and welcoming. And never make me feel d**** Thank you Joshua was my teller today and seems to always be my teller names , just always different faces.
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November 2022 by Jimin Ryu
My experience in this branch is always wonderful. Everyone is so helpful and customer service oriented. For my auto loan as well as mortgage consultant they did their best job. I am always happy to visit this branch. Thanks all staffs working out there.
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October 2022 by C Cc
Navy is the best Bank in the Business. Some of these reviews are funny, why would you leave a 1 star review for such minor issues. I had waaaaay worst experiences at conventional banks.
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September 2022 by Christopher D. G.
Navy is the best Bank in the Business. Some of these reviews are funny, why would you leave a 1 star review for such minor issues. I had waaaaay worst experiences at conventional banks.
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August 2022 by Kylie Rankin
All the workers are very rude and technical about the way checks are written. Josh is the only good worker. Dont waste your time with this rude ash bank
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August 2022 by ohnoifarted
Josh is the only good teller at this branch
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August 2022 by Chance B.
Constantly having unscheduled closing.. Wouldnt be back if they could inform anyone through their hours on platforms such as Yelp, Waze, Maps etc. etc.So driving half an hour here and now am faced with the dilemma of either waiting an hour for it to open, or drive back half an hour to drive back to burn the hour time..Wish I went with Armed Forces and for those who don't know anything about Armed Forces, good luck finding a location..
