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November 2023 by Win 8.
Heard about KIA MV through Reddit boards and that they were really good. Just had my car serviced here with Ivan C. He was great and so fortunate to have found him and KIA MV.KIA MV just opened not too long ago. We bought our car at KIA Irvine and had such a bad experience buying and servicing there especially the finance managers.KIA MV is a breath of fresh air. They're upfront, not pushy, courteous and very professional. The waiting area is really nice and clean. Would highly recommend KIA Mission Viejo
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November 2023 by Jonna J.
The absolutely best car shopping experience we have had in years. Seriously. Called Daniel on Saturday with a specific request for a Kia Sportage Hybrid (we had already shopped around, knew the pricing and had test driven the car so we were ready) and by Sunday afternoon we had our car - with solid financing at a better than expected rate - and no hidden costs or switch ups. Straight forward, warm, friendly and highly communicative was our guy Daniel and we so appreciated the extra touches, like sending a video of the car via text and paperwork ahead of visit to get us started. This is our 2nd KIA and YES we drove an hour out of the way to go to the best KIA dealer out there. Skip the LA hustle and hassle and just drive to OC and meet with Daniel to get the right car, at the best price, with the best service.
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November 2023 by Sara Walker
Ryan Taylor is awesome! He probably had no idea what he was getting into with us but we literally spent 6 hours debating between to vehicles. Never once did he push us one way or the other and really went through pros and cons with us . He really took his time with us and it made the experience fun and entertaining! Everyone at Patterson Kia are extremely friendly and knowledgeable. This was not the experience of the past with dealerships. Highly recommend!
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November 2023 by Sami Moore
I had a 5 star experience with Rooz from the moment I walked into the dealership. I was curious about the Telluride and experienced an unforgettable test drive and informative discussion about all the technology in the car. Rooz really took the time to find me the perfect vehicle that checked off all of my requests. He stayed in constant communication with me while we waited for the car and negotiated the perfect deal for me based on my asks. I would 1000% recommend working with Rooz and Patterson Kia for your next new car. Turning in my Mercedes for my perfect Kia and it feels so good! Thank you Rooz!
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November 2023 by heidy damian
We purchased our telluride about 6 months ago. From the moment I made my first call to this location I instantly noticed a huge difference.I had been looking into getting a telluride for months and had gone to the Irvine location several times and had been on the phone with every kia around southern California and I always got a rude salesmen vibe. No one was nice to me or my husband and would always try to up the price, especially because I wanted the grey wolf color.I went on the Kia website and noticed Mission Viejo was getting the car I wanted in the color I wanted and immediately called. Mr. Roozbeh (Rooz) answered and boy was his costumer service extremely different. He really cared about my experience as a first time car buyer. Rooz took his time and was extremely patient during the whole process, he would answer every text and call and always keptme updated on the cars arrival. When the car finally arrived and the day came to see the car and make the purchase everyone at Kia Mission Viejo was so nice. Joey came in and helped during the transaction, he really helped explain and made the process run smoothly. John from the finance department also played a huge role in making this purchase be the best it could be. John would call me on his way home, helping me with the finance part of this transaction. He also constantly kept me updated via text messages. Overall I had a great team and felt 100% supported. Buying a car is not a “little deal” it’s a huge and scary thing. You always hear stories about people getting a bad deal and an horrible experience and I was scared that would be me. But Mission Viejo really focuses on costumer service and giving a great experience and letting you know they have your back. There are no hidden tricks or sneaky transactions. If I got the opportunity to buy a car again I would without a doubt choose Kia at Mission Viejo over and over again!
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November 2023 by Juliana Fajardo-Vieira
I recently had my first service experience at Mission Viejo Kia, and it was nothing short of excellent. After my wife's fantastic car-buying experience with them, I decided to give their service department a try. Jeff, who assisted us from check-in to getting our car back, provided exceptional customer service that truly went above and beyond. His attentiveness and helpfulness made the entire process smooth and enjoyable. Despite initially considering Kia of Irvine for my services, Jeff's outstanding service has convinced me to make Mission Viejo Kia my go-to dealership for all future needs. Highly recommend!
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November 2023 by Juliana Vieira
My wife and I visited Mission Viejo Kia in search of a 2024 Niro, and from our very first interaction with Rooz, we had an exceptional and memorable experience. They also don’t mark up their vehicles like all other dealers. Ryan provided us with outstanding service, making the entire process enjoyable and hassle-free. I highly recommend choosing Mission Viejo Kia for your Kia purchase.
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November 2023 by Art C.
If your are in the market for a new Kia head on over to Patterson's Mission Viejo Kia and ask for Joey Sanzone. He is the greatest sales advisor you will have ever met!
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October 2023 by Linda W.
Jeff was very helpful with service. My car was in and out for a recall item. Will definitely be back!
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October 2023 by J S
WOW!! What an awesome experience!! From the start of the experience with negotiating price and options online and email only with Bryan to finishing it in person on-site with Martin. The entire process could not have gone any easier, more respectful, and in the end we could not be happier.Zero pressure and they treated us like a human being. I did not feel like I needed to take a shower after the transaction to get the slimy feeling off of me.Highly Recommend!!
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October 2023 by Octavio Moreno
I had the opportunity to meet in person John Patterson (Dealership's Owner), and he explained me he worked my case personally with Kia corporate, the district service manager, and the service director and managed to get my case approved, Kia is covering the engine replacement in full, in addition I've been provided with a great loaner car. I'm grateful for the extra effort John and his team invested in case.
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October 2023 by Brittani Karrer
Just had an amazing experience (my first and only and I’ve purchased/leased over 6 cars)! The new Patterson Kia is awesome, Saif helped us from start to end and made the process super easy and quick. The whole staff is friendly and knowledgeable. Also super excited that this Kia opened for our service needs. Thank you Saif and Samantha!
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October 2023 by Jay S.
WOW!! What an awesome experience!! From the start of the experience with negotiating price and options online and email only with Bryan to finishing it in person on-site with Martin. The entire process could not have gone any easier, more respectful, and in the end we could not be happier. Zero pressure and they treated us like a human being. I did not feel like I needed to take a shower after the transaction to get the slimy feeling off of me. Highly Recommend!!
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October 2023 by Brittani K.
I was so happy to see that a new Kia dealership opened in south county! We have had 4 Kias and we're excited to use Patterson Kia in Mission for our service needs. However, due to an unfortunate accident our car was totaled so we were in the market for a new one. Saif at Patterson was amazing! He was patient, kind, listened to our needs and got us in to a new car! We are loving this Telluride and the experience was even better. Can't wait to use this for our service needs as well as a new car in a year when our daughter gets her license! Thank you!!
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October 2023 by Lana S.
I had a very good experience with Marty at the dealership and Samantha over the phone. I needed a good deal on a certified pre-owned vehicle, and I was looking for very specific features. I was happy to find the Kia Sportage which has received excellent consumer and driver reviews both in US and UK. Marty worked with me to help me get this car, which checked all the boxes. I am so happy I didn't need to get an older car! This fit my price range and lifestyle. I am very happy with my fun Sportage.