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February 2024 by Kimberly A.
The service is excellent! I didn't even have to go down to the showroom! Jessy took care of everything over the phone for me and we ended up picking out the very best mattress I think I've ever slept on or owned! And with the sale I got delivery free, a bunkie board free and a free mattress protector! And the delivery guys helped me move my old mattress! Such a great deal! Thank you Jessy!
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December 2023 by Shirley L.
Mario of OC Mattress was very helpful in choosing a mattress. He gave us a great deal and the mattress was delivered in the time frame he had given us. I highly recommend this store when shopping for a mattress.
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November 2023 by Nicholas C. Duarte
Worked with Mario and he was extremely helpful. First time ever buying a mattress and he patiently took the time to explain different mattresses and their pros and cons. Very knowledgeable, professional and no pressure individual. Highly recommend. Thanks so much!
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November 2023 by Nick D.
Worked with Mario and he was extremely helpful. First time ever buying a mattress and he patiently took the time to explain different mattresses and their pros and cons. Very knowledgeable, professional and no pressure individual. Highly recommend. Thanks so much!
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November 2023 by Steph M.
Wow!! Their customer service is amazing! I bought my electric bed from a different mattress store, totally unrelated to their store. And found out they closed down. I have been in agony for months after moving to a new house.. trying to re- "set" or re- "pair" my remote to my electric bed to get the buttons to work on my bed. I made so many attempts at other places by calling/emailing/etc.. with no success ... I walked in OC Mattress one afternoon hoping I could get ANY help to troubleshoot. David was sooo kind!! He was willing to patiently help me. He walked me through step by step to troubleshoot when he really didn't have to. And Voila!! My bed is finally working again! If you need any help picking out a mattress/bed/ or troubleshooting your electric bed...these are the guys who will go that extra mile. Incredible. David, thank you again for your help!! I really really appreciate it.
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July 2023 by Nora D.
I live for 20 years in Laguna Hills, I always pass this store One day I decided to find a orthopedic mattress and the ads 12 months 0 interest . I pause for a while and decide to stop by and walk.. Jessie greeted me and ask me how can he help me . I told him I want a mattress that I will sleep like a Baby that when I wake up no pan in my back shoulder and neck. I want a firm mattress. He let me lay down one of the bed that I'm looking for. And I like it make a deal with 0 interest a get the 4 th of July Sales Bought the orthopedic pillow and bed cover whatever he recommend I bought it and so excited to be n the bed. Deliver after a week because I order Cal king . This is the 1 st night that I sleep like a baby with no pain. Changes My life be cause no more taking pain pill. Only this orthopedic firm mattress is the solution. Thank you Jessie For recommending me what' I need. Not the price you pay , but the comfort and good sleep you will experience You wake up with a smile and no stress. I will recommend my friends and family to Orange County Matress and ask for Jessie.
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June 2023 by Lynn H.
I'm a "shopper" and visited several stores before stopping by OC Mattress on Alicia Pkwy in Mission Viejo. I was fortunate to visit while Jessy was working. His low pressure, highly patient and informative service made the decision process a pleasure. I purchase the mattress and was pleased to find that the delivery was on time and the setup crew was professional and polite. All went well from start to finish! My thanks to Jessy.
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June 2023 by Tony G.
Jessy was great - no big sales pitch and easy to work with. They have a great selection of mattresses and it was a great experience - both times we purchased from them. Cost was less than I expected.
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April 2023 by Mike Gawers
My wife and I found ourselves in the store when we need a mattress, we were assisted by the sales person named Jessy. He was excellent to deal with, very kind, knowledgeable, and not pushy. We ended up buying a mattress and base through him that day. He was very helpful to the entire process. When I original base was going to be late, he arranged for us to have an upgrade so our delivery would make it when promised. Very excellent customer service, would recommend.
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February 2023 by Jen O.
We've purchased several beds from this location when my brother moved to for college and I moved out here for work. When my parents moved out here, they also bought their bed here. This is where my review is the most important. Our family was dealt a tough situation this past month. My father fell ill on top of other medical conditions he also suffers from. After being away from home for 4 weeks ( hospital and nursing home) he was forced to come home when his time ran out there. Our only option was to bring him home and make him comfortable downstairs in a make shift area since he will no longer be able to go upstairs. His discharge was going to be on a sunday of a holiday weekend. Yes the medical field in the US has major problems and we encountered them all within the past month. So we bought a bed here thinking it would have to be ordered and we will have to wait which means my dad would have to sleep in a recliner in the mean time. Well as luck would have it we came here on Saturday ready to try as many places as we could but then we met Jessy. Welcomed us asked what we needed, showed us what he had, made a few calls for us to see what was in stock at the warehouse, told us upfront what delivery/ stock would give us. So my mother made a decision as which one to get. He made the call to have it ready. Asked if delivery was possible on same day. It wasn't possible but he tried. We were able to pick it up on our own anyway so that was not an issue. The sale was so simple, fast, he didn't try to just make money on us as desperate as we were. He listened to us, our needs and followed through. Not only were we ready for dad to come home, but we couldn't have asked for an easier "need" to check off our list of last min things we weren't prepared for. We all have been through a lot this past month and this may not seem like a big deal for most but it was for us. Our family needed just 1 thing to go right for us to keep us going in a positive direction and jessy made it happen. He met our needs and did it with extra care.
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January 2023 by Sela M.
Jessy helped us find the perfect mattress for the right price. We narrowed it down to 3 mattresses and with his help were able to narrow it down to just the right mattress in only 30-45 minutes. We had our mattress delivered the next day and they hauled away our old mattress. Very easy and convenient especially since this particular mattress store is in our neighborhood. The best part was the customer service. Jessy was very knowledgeable and professional. Look forward to shopping here again for future mattress needs.
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January 2023 by Marisol R.
Great place to shop for new mattress! Jessy was great at helping us chose our best mattress. He was detailed patient, kind and knowledgeable. Definitely recommend working with him!
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December 2022 by Catherine Hazlett
This is a family owned business which has been around for over 50 years. Their mattresses are five-star high-quality and are reasonably priced. I bought a queen size bed from them over three years ago and it is still as good as new. I went with my friend, Lois today and when we arrived Jessy remembered both of our names from when I had briefly stopped by the day before and had asked him a few questions. When we arrived he said, “Hi Vickie, and you must be Lois!” He helped Lois find the perfect bed for her. Jessy is the best. Very cool and very professional. I would recommend OC mattress over any other place in Orange County. C. Vickie Hazlett
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December 2022 by Eric Muro
Would give 0 stars if I could. Went there with my girlfriend and she purchased a mattress. While waiting for the transaction the sales lady (she told us she's Filipina) tells us how some members of her family have been "white washed" and act too much like white people. My girlfriend canceled the transaction the next day.
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October 2022 by Patrick McDonald
Had an awesome experience with Jessy. He was quite patient and easy going. No pressure or urgency was put on us to make a decision. He allowed us to take our time and “sleep” on a purchase decision for a few days. I would highly recommend working with him at OC Mattress. The entire process went quite smoothly.