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February 2024 by Bobby H M.
I worked with Rubi to obtain a Car Loan. She made the process very easy and was very helpful, professional, and efficient. I was in and out of the bank within 25 minutes. Next time I need a car loan I will definitely ask for her again. Highly recommended Bank with great Rates.
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February 2024 by Joshua D.
Opened an account here and Shenika was awesome to work with. She made the process simple and easy.
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January 2024 by Shane C.
Shenika was the person who took care of me today at the bank. She was very professional but at the same time she was very sweet and down to earth. And cute .
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January 2024 by Allgoo 1.
They have no provision of people buying a new computer. Once you buy a new computer, logging on is a pain in the ass, and they don't help you much. Which means you have no access to your account or ask any question is impossible. I'm disable from Parkinson's disease and having hard time to walk into the office but that's what they demand me to do. I sent a letter to the bank and followed the answer that I received but doing do so made me unable to log on to the one I was using before (but extremely slow, for example, it takes a several minutes to start Windows. the reason I bought a new one). It was a great bank before in the beginning(it's been like two years) with the person helped me sign up. But she quit for some reason now, all phone calls are answered by automated phone, there's no Email to ask your question. They seem to think all opinions from the customers are meaningless. They just ignore what you say. Does anybody like automated phone? The employee at the bank seem to think customers do. And having cell phone is not only a necessity but a requirement in that bank, If you don't carry around your cellphone, you can't log on to the website. And look at the numbers on likes, dislikes. In a short time, dislike shots up like CCP lies about their economy and train accidents. Their pride keeping up the number is more important than improving service. Do you think it'll help the customer satisfaction going up? I live in San Juan Capistrano, not in San Francisco, by the way. Do you really believe 4.3 favorability? I'm very skeptical not by the employees but the company policy. By the way, they don't give you alert of due date of credit payments, If you forget to pay, that'll be their lunch money.
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December 2023 by Christie D.
Shenika Akins was so helpful! Her personality and attitude is so bright and friendly! I would definitely recommend her for any member services needed!
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December 2023 by Colleen E.
Fantastic service with the teller Shanika A. ! She helped me with all my needs and was professional, efficient, and friendly. She made banking delightful (which can sometimes be anxiety-inducing if not boring).
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December 2023 by Camren H.
Shenika helped me out she was really nice and struck up an awesome conversation. Provided really good service with amazing energy.
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December 2023 by Lauren K.
Best bank I've had the pleasure of working with. I'm always greeted with a smile by Shenika. She's beyond sweet and a truly happy to help and make your day easier. Every time I come I am surprised by how quick and efficient everything is done. I will keep coming back happily anytime, always a wonderful experience.
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November 2023 by Andy R.
These folks helped me out so much! I was in bad shape and they are very understanding, love it.
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October 2023 by Jay J
Atm hasn’t worked in nearly a year, great staff but how can a bank not have a functioning atm for after hours
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September 2023 by Mari Stachenfeld
Strange place. Experiences very widely depending on which functionary you consult. It can be likfe being in La La Land.
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August 2023 by ELVIA GONZALEZ
I experienced EXCELLENT customer service with Shane! In addition, he was very thorough and knowledgeable.
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July 2023 by Linda L.
Love my credit union. Financed my car at a great rate. Shane Wilkey was my rep at the credit union and was awesome. Shane explained everything and made the whole experience so easy.
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June 2023 by Emily F.
It's a good CU, nice people, easy to work with, I have made many deals at multiple branches.
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June 2023 by Colleen B.
Worked with Olivia Vargas to set up a new savings and checking account. She was amazing! Made the transition so easy from our previous bank. Looking forward to many years with OCCU. Thank you Olivia!
