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December 2023 by Pink L.
Pharmacy manager unprofessional she can't even look straight. She is rude and I heard her talk shit about other patients. I wonder what she says about me
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December 2023 by Jaya I.
Walgreens at lapaz is a good place to shop for many things. The people at the register are kind especially Charlie at the photos center and a philipini gal, I forget her nane(sorry!) have been helpful by going out of their way. Keep it up!
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December 2023 by Mabel A.
I came to get some pictures printed here yesterday. The staff is friendly but the service is bad. The lady clerk asked me if I wanted to print Christmas cards, I said no, only print the photos. She said ok we can do that. I sent the order in the computer located in the lobby. I walked around the store and picked up some items while I waited in the store for the photos. A long while later I came back to pick up my order but the clerk told me that she had printed my order but she didn't know what happened to them. She started to blame the other coworker saying that he moved them. She referred to him as "special needs " clerk. she said I'll print you a new set. But she never did. She kept complaining about her coworkers that they didn't know what they were doing. There was another lady waiting for her pictures and the clerk was telling her the same thing. After a while I noticed that the computer was not working, it had a black square in the middle and they couldn't figure it out. Rather than telling us the truth that the computer was broken, she kept the story going. I had to leave . Walgreen needed to hire qualified but honest people.
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November 2023 by anisa siddiqi
Awesome a big thanks. Must visit, they have so much to offer.
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September 2023 by Pans S.
Extremely mismanaged pharmacy. If you have to pick up a prescription from the drive thru, it will take at least 30 minutes even if there is just one car ahead of you. Very slow, perpetually understaffed and rude.
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May 2023 by Jay D.
Their website and email after a photo order says: Smiles,The Walgreens Photo TeamSatisfaction is 100% guaranteed.Safe to say, I was not satisfied (the photos were all askew color wise - one of those home print jobs where it looks like everything has a three color drop shadow, nothing is aligned).I asked for my refund and it was not given.I called the 800#, they said I had to go back to the store where I was already denied a refund.Why? What happened to 100% satisfaction guaranteed?What happened is...it's a lie.Look at their reviews (I had not, I admit). If you go there after these reviews, you were warned.Boo Walgreens, I will never be back.
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January 2023 by Gerald K.
Great service, friendly and helpful staff. They truly care about their customers and go above and beyond. I highly recommend them.
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January 2023 by Jon L.
This pharmacy is not organized, completely frustrating trying to deal with their rude pharmacist...not helpful at all. The pharmacy area is dirty and disgusting. The back of the computer screen the public sees is coated with 1" dust. Go elsewhere for a better experience!
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January 2023 by Leanne L.
This review is for the pharmacy and not the main store. The pharmacy at this location is horrible, incompetent, and rude. They do not properly fill medications (undercounting, shorting, or over counting), take days longer than promised to fill medications, don't have many medications in stock, and provide incorrect instructions for new medications. To get anything resolved, patients are required to walk into the store, wait in line, and speak to a pharmacist who treats you like poop for questioning their services. I am definitely not alone at strongly disliking this location. Several other people with issues walked out frustrated while I stood in line. I wish I could give them less stars for the repeat incompetence and blatant disrespect to their customers. Never again. After today, all of my prescriptions will be going to a different pharmacy.
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December 2022 by Titus D.
Consistently understaffed with ridiculously long lines and waits. This week the drive-thru was 'temporarily closed' so when I went in for a prescription the line was 10-people deep. My family switched our prescriptions to a different store where we received much better customer care. Avoid this store/location.
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November 2022 by John C.
I am now working five days a week from early morning to an evening and can't miss work right now. Kaiser was unable to schedule me for a Covid booster shot anytime I have available, so I simply ask Walgreen to immediately schedule me for the next morning, on a weekend, I went there probably got my booster shot, and everyone there was very courteous, polite, friendly, and efficient
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August 2022 by Roxanne Rikki R.
Service is slower than a frikin turtle and the Team Lead, Page, or whatever is his name is, needs to get educated on whether to call someone ma'am, Miss or Ms. last I checked I'm not an old lady LoLz
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May 2022 by Katrina D.
This pharmacy provides the worst service. They open at 8am (as noted on the drive thru window) but they rarely open on time. They also claim to have not received prescriptions doctors have sent often, sending us back and forth to track it down. This never used to happen at the Walgreens we used to go to in Lake Forest.
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May 2022 by Ernest M.
Worst pharmacy ever. They text and leave voicemails that prescriptions are ready and 75% of the time after you've waited behind 4 others they don't have it. Walgreens IT dept is non-existent, along with the ancient credit card readers. They use just-in-time inventory and even the most common meds are not in stock. Often takes days to get what you want. Staff turnover is high and miserable. When they did drive up Covid testing, they would put the Covid materials and samples on the same table beside the register as the one they checked prescriptions on! No gloves, no sanitation protocol, nothing. Never, ever get behind a car in the drive thru, as there is no way to get out of the line, if the one in front of you is hung up. Also if it is a new prescription, you must park and go into the store for a brief from the pharmacist; they can't be bothered to walk 10 more steps to the window. If you go there for a shot, a gas station bathroom would be better than their folding screen and a chair. Go to the store in RSM for a better experience and a drive through that you can bail sideways from the line, believe me it's worth the extra drive.
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May 2022 by L D.
This is the best pharmacy in Mission Viejo.All of the pharmacists and employees are excellent and knowledgeable. They treat you like you are a small town client and they know you. They are kind and hospitable. I can't say enough about how much they care about each client that comes through the door. They know us very well as we have been here for a while and we do not intend to leave and I think that they provide much better care and knowledge for prescriptions than the other local pharmacy in town across the street. Nancy is a terrific employee and there are several others who we have a really appreciated.