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January 2024 by Tanya M.
I love the small office and find everyone very friendly and helpful. In this day and age we are all too impatient but I've learned to be nice and I've never had any problems using that approach! Grest bank!
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August 2023 by Gerardo V.
I wonder why this location had only 2 Yelp stars Today I will give you minus 1, (Rasha ) I think her name was, no professional and really?? I need to make an appointment for couple questions??? lol that is funny.
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June 2023 by Ku M.
Stood in line for 10 min with one teller here. Not one single person offered to help. Manger completely ignored me as well as other employees. No wonder the 2 stars for this location . I'd give it negative stars if I could . Go to another branch!!
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July 2022 by The Duke Z.
They will smile all the while being incompetent and terrible. I ordered foreign exchange currency four days ago. I was told it would be here by a certain date. I showed up and they hand me SOMEONE ELSE'S money envelope. Seriously, a bank just hands me a stack of money that belongs to someone else. When I correct them, they look confused as tell me mine is not here. It would be another 3-4 days! My flight is today and this has now caused a major headache. They smile and act friendly, but I would rather have competence than a dopey smile any day.
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December 2020 by Peter T.
Wells fargo has been getting a lot of bad press over the last few years but many of their employees go above and beyond to service the customers. This branch closed due to the virus and when I needed to retrieve my things from the safe deposit box the manager and an employee met me there to open up. Unfortunately I left my cell phone in the closed branch. It was many hours before I noticed the error. I then drove to the new location where the manager works. He was willing to get a staff member and drive to the Vista del Lago location to get the phone for me. He then dropped it off at another Wells fargo the was more convenient for me and I retrieved it the next day. The manager Renzo Calvo and his staff went well above my expectations in handling my error.
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July 2018 by Cynthia P.
The customer service was not friendly. The teller helping me had a rude tone of voice. I felt that the teller waiting on me did not want me in the branch( very mean glare) due to the color of my skin. Need I say more!
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February 2016 by Steve H.
Stupid , Lazy , clueless hipster d*** jerks who don't know their jobs and don't care to know their jobs . I have never seen a bunch of bank employee's who pass the buck off to their junior employees because they don't have the minimal amount of training to carry out their duties for their customers . Make deposits or withdrawals that's it . Advise : go to a chase bank
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January 2014 by Lauren B.
This is by far my favorite wells fargo! I'm always greeted once I walk in and asked if I need any assistance. There's usually a very little wait. Also, they always try and go as quickly as possible when I tell them I have to get to work with out any frustration.
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September 2013 by Nat N.
Horrible service. Put a change order in lined up and then got told to stand to the side and wait for the "right person" to give me the change. On top of that they made me walk out with over $100 in quarters without a bag. I said I forgot my bank bags and they just laughed. Go to union bank they treat all their customers with professional service and courtesy.
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April 2010 by Jennifer P.
Repeated promises but poor follow through and laughable interest rates on savings. However, the teller staff are SO NICE, I stay. Same faces, same smiles and same perpetual good mood. If it were not for them I'd be long gone. Management needs to follow their lead.
