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January 2024 by Jason Woods
I went here a couple of months back to just get some tint done for my truck but the excellent customer service had me coming back. Art helped me pick out a pair of subs and some new door speakers for my Tahoe and now that thing is bumping!! Cannot complain about one thing from this place. Amazing service.
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December 2023 by Ria Gz
They have very competitive pricing, and every employee I came in contact with was so friendly and helpful even though they were pretty busy at the time.
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October 2023 by Jesse Padilla
Customer service was good, quality of work below average. Installed a touchscreen that was too small for my vehicle. Radio didn’t work they didn’t put in antenna in it. A light inside my car stop working and my code reader was not placed back had to go back 3 times to have them install light back and my code , paid $700 for the touch screen and they refunded me only $500 . Never again with this company
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July 2023 by Jon Oliver
I've got to say I've been in to car audio for 25 years i like to do my own installs. And I've dealt with sales men meany times don't get me wrong thay got family's to feed and lights to keep on remember that. And thay went above and beyond with me for hours till I got a deal I thought was fair. I will not name them but other places in town did not even come close to what I got here . Thanks again and I'll be back. At least give them a shot befor you pull the trigger on a purchase any where else. I've been back a few times just to bug them with questions and thay always helped. ?
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July 2023 by Robert l
They installed my system and my subs are cutting out. I called to schedule an appt and they hung up on my afyer i said “i would like to schedule”. It was my first time calling back regarding the issue so i dont know what that was about. Guy sounded annoyed when he answered so maybe thats why? Bunch of clowns.
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July 2023 by King Bones
The dude at the desk acted like he didn't neeed work crying cuz my Amp didn't have a screw like he wouldn't of had one in his shop I couldn't buy one or even a full new beat f him an if dude wants that smoke let me me no
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June 2023 by Sophia Evans
I was really happy with tints. Staff was very friendly and explained everything to me. Definitely will be going back for my music
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May 2023 by Rose A.
My husband had a new touch screen deck installed in my car, and I had to return to Audio Pros a few times on my own for some minor issues. Both times, they fixed the problems in a timely manner, I only had to wait about 30 min each time (without an appointment!). Mainly though, I am easily intimated going to car places without my husband. The employees at Audio Pros however made me feel comfortable enough to come in by myself. They are very respectful and both times made me feel well taken care of!
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May 2023 by Alex T.
complete waste of time, they don't give you accurate information and charge you before they even know what you really need. charged me for no reason and gotta wait 5 days to get my money back. and they don't return your phone calls or answer you phone calls after them making a mistake.
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April 2023 by Chrystal L.
DO NOT DO BUISNESS HERE!! Dropped off a car with my own equipment to be Installed and was quoted $800. I said I didn't want to go over $800 and I was basically paying for labor because the apparently would take a long time. The very next morning I got a call from them saying that the camera I gave them wouldn't work because the wires were cut. Anyone who is in this business knows if the wires are not fiberoptic they can spliced together. He tried to up sell me $150 for one of their cameras, I said no the $800 should be enough to cover that and to make it work. I was called 2 more times for $150 up sale. This would be the third time I stated I was not going over $800. When I went down to pick up the car because it was ready, the car was not ready! I'm also a business owner and time is money. They had installed a camera anyways and I asked him to take it out and to put my original camera in and showed him it worked immediately. He got all mad started yelling saying I was entitled and I was giving him a hard time because this is a minority-owned business. This is not true I just want my stuff installed and done correctly and not lied to and tried to be up saled over and over again. I should have took it next door to audio Outlaws.
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April 2023 by Nickolas Ogle
Owner is very rude to customers. I had called the day before i went to get a quote. I told him what i wanted and what vehicle i have and was givin a quote and then when i showed up the owner acted like he had no idea what i was talking about. The employee was also very pushy and was trying to upsell me. I went across the street to Outlaws and got treated with respect and got a way better deal. I will never recommend Audio pros to anyone.
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April 2023 by Josh Kerr
Dude working sales desk schemed to charge me for bigger speakers than my car needed without doing due diligence. Then tried to "no worries, sir" his way into keeping the sale. Items weren't clearly priced on receipt as to what is product and what is service fee. He tried to say the sale was a "package deal" to cover for that too. There was no "deal" involved, no discounts, so the word "deal" is manipulation. Dishonest and terrible waste of time. Very upsetting.
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March 2023 by Harley McLemore
Very friendly, professional, and knowledgeable. I've seen a lot of their installs and they look amazing. They will be doing my system very soon.
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March 2023 by Nicolas B.
By far the WORST audio place I've ever dealt with. First I got in an argument with Eddie because his prices didn't match everything else that was out there. I still said fine let's go ahead and do the install. I asked for a 7" screen, interior speakers and a back up cam. They mess up and give me a 6.5" screen. I go back for a 7" and they install that with the back up cam and speakers. After picking up my car I noticed my back panel is cracked from the back up cam install. My passenger door arm rest is broken, they broke the clips so it's lifted now and the wood grain on the passenger door is scratched up. I came back and showed them, I was calm and kept it very professional. Pedro or Adrian, I forgot which name he gave me, told me to my face, "This is our fault, we messed up. I would be mad if I were you too. We have to fix this and make it right". That was 2 months ago!!!!!! I have been trying to stay calm and deal with them as professionally as I could, but now this is disrespectful. They duck me, they put me on hold and never come back, when I try to call back they don't answer their phones, Eddie never called me back, Adrian, Pedro, A.J. has never called me back. Now I gotta go out my way and drive back there.This will get settled one way or another, but read this review very carefully. This place is absolutely terrible! If you value your car, stay away from this place. Other people have similar experiences.
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February 2023 by boomhouser710
Had a remote start installed on a 08 tahoe. We've had zero issues... the job was done for what it was quoted at, and the work was done properly and promptly. Zero complaints... was thinking about coming back to have them possibly fix work that (other audio shop on McHenry) over charged us on and did a poor job with.