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February 2024 by Deborah A.
If I could, I would give BMO Bank zero stars ever since they merged with bank of the west on September 5, 2023 I've had nothing but problems. Unfortunately I am very disappointed with this bank. I do miss Bank Of The West and I do not like BMO Bank. They are nothing but problems since day one September 5, 2023. I have had nothing but problems. My account has been hacked. I keep getting text messages letters in the mail from the fraud department. I just got one today October 20 a text message at 6:30 AM CT 8:30am out time , saying someone hacked into my account this morning and that if it was me to ignore it and unfortunately it was not me I called them on the phone to report it. They just told me to change my password they did not do anything else to take care of it, they did tell me that it was from somebody that had a Mac PC and Mac IP. I went to BMO Bank in person at 3:30 this afternoon Friday, October 20 to speak to somebody in the branch about my account and this happening constantly. the representative, a young gentleman told me that I needed to change my mobile login name and password and then if I've been using my login name for other accounts that needed to changed also for my other accounts and the password also I told him that the password I've been using for this bank was only for that banking account and I've only had trouble now that it change to BMO! I've never had trouble until they change to BMO with any banking system or any of my online accounts. He directly told me what it could be your social media account that you're having trouble with also if you have the same login and password, I told him no I'm not having trouble with my login name. I've never had trouble with my login name and, I've had it the same since Internet went online, since the 90s the password should not be an obstacle either since it doesn't match up with any of my accounts, BMO is the only problem I've had since it switched over on September 5, 2023 and I keep getting emails and texts and letters in the mail and today I received another email saying somebody access my account from a different location and it wasn't recognized and I told him I wanted to know what was going on because it was not me. I directly told him I was asleep@ 6:30 CT when this happened like the email says 8:30 our time here in California why couldn't the bank representative give me a simple answer he didn't look up my account he didn't use a computer. He just started telling me straight out well you need to change your password. You need to change your login that's how it's going to get fixed. you need to change all your screen names and logins on all your accounts all your social medias and that's how it's going to fix the problem, He did it right there in front of everybody. He didn't take me to a desk to do it in private he just told me right there in front of all the other customers very unprofessional. and yes, I'm disabled and an electric wheelchair. Do I recommend BMO BANK No, I DONT, very unprofessional.!! And now you have to make an appointment to been seen at a desk the tellers help you with everything else even giving you a new card, resetting your card, this bank is a nightmare seriously worst customer care support I've ever experienced in 40+ plus years of having an account anywhere...
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November 2023 by Alicia Q.
I highly dislike that bank of the west merged with BMO it's been terrible! Constantly getting hung up on the phone line it just disconnects. I have a fraudulent charge all of a sudden. My card isn't working they were supposed to cancel my old card. They also canceled my new card. So I'm without money. I can't directly deposit into my account because my cards don't work. There's two people on my account we can't see who's transactions are, whose like we used to be able to with the bank of the west which I think is absolutely ridiculous that that has changed. I really wish BMO would get it together before I have to find another bank.
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June 2022 by Debbie A
Went in person 7/30/21 to cash and deposit I have my receipt as proof of my deposit.. so I left the bank did what I had to do Friday all day, come Saturday I checked my account online my money was not in my account. No deposit from Friday was showing.. I called immediately B of the west since they’re Closed on Saturdays, talked to the customer service and he told me that I never made a deposit that there was NO DEPOSIT MADE AT THE BANK AND FOR ME TO GO BACK IN PERSON \\u0026 HE ASKED ME ON THE PHONE IF MY RECEIPT WAS PRINTED OR HAND WRITTEN? I EXCUSE ME BUT WHO DOES HAND WRITTEN RECEIPTS \\u0026 THAT MY RECEIPT WAS PRINTED AND HE HAD ME READ EVERYTHING TO HIM AND STILL COULD NOT VERIFY MY DEPOSIT FRIDAY.. I AM VERY UPSET THAT BOFW HAS DONE THIS TO ME AND I AM BLAMING THE TELLER AND THE BANK BRANCH THEY ARE RESPONSIBLE… DO NOT TRUST BOFW BEWARE..
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September 2021 by Google user
Went in person 7/30/21 to cash and deposit I have my receipt as proof of my deposit.. so I left the bank did what I had to do Friday all day, come Saturday I checked my account online my money was not in my account. No deposit from Friday was showing.. I called immediately B of the west since they’re Closed on Saturdays, talked to the customer service and he told me that I never made a deposit that there was NO DEPOSIT MADE AT THE BANK AND FOR ME TO GO BACK IN PERSON \\u0026 HE ASKED ME ON THE PHONE IF MY RECEIPT WAS PRINTED OR HAND WRITTEN? I EXCUSE ME BUT WHO DOES HAND WRITTEN RECEIPTS \\u0026 THAT MY RECEIPT WAS PRINTED AND HE HAD ME READ EVERYTHING TO HIM AND STILL COULD NOT VERIFY MY DEPOSIT FRIDAY.. I AM VERY UPSET THAT BOFW HAS DONE THIS TO ME AND I AM BLAMING THE TELLER AND THE BANK BRANCH THEY ARE RESPONSIBLE… DO NOT TRUST BOFW BEWARE..
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June 2021 by Jocelyn Matus
Opens late and closes early. Only two tellers for a huge line.
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April 2019 by Daniel Castillo Ruvalcaba
This bank is one of the best if not the only bank that feels so small and community driven Vera a huge bank that doesn’t recall your name and only call you by a number? Thank God I made a switch!