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March 2024 by Bubbles P.
Okay service the girl wasn't welcoming and was very stuck up. Don't be a sales rep if you can't handle stress and selling cars very unsafe for me and my kids, take your attitude and shove it up somewhere else. don't recall her name started with a D! Younger age girl very stuck up was interested in the Ford Ranger. Not anymore!
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February 2024 by Tiffany
I was told CarMax made the best offers on cars, and they were right. The online offer was more than I was expecting to get for my car, so I took it in to get it appraised. It went quickly and they even gave me a little more than my online offer which was awesome. I would recommend selling to them
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February 2024 by naji Mrad
I purchase escalate....I found problem ( paint job) next I went to them and i showed the problem...they was very friendly and helpful...they gave me rental car...they will fixed it.......I love them they restful company....Manager and employee they are great ? ?. I wish for them the best....people should buy from carmax....they are the ?best ....
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February 2024 by Sarah P.
Happy with service when purchasing the vehicle, but they sold us a car that just past their 90 days the transmission went out and we need new brakes. When calling to their service department, couldn't get an answer then when we did they were not compassionate or helpful at all.
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February 2024 by Catherine Hernandez
Great service. Totally satisfied with our car buying experience.
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February 2024 by LisaKay “Revvin Rev” Hollingsworth
Thanks, Charles, for helping get things straight after our purchase from San Jose. You did a good job with great customer service, even through issues.
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February 2024 by Elliot Gilliam
It was a red carpet experience the entire way. I transferred the car I wanted with ease. CarMax informed me that it had arrived and scheduled a test drive. I fell in love with the vehicle. The pick up day was a breeze. The staff members were able to get me in and out within an hour. Great experience.
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February 2024 by Landus C
Great customer service
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February 2024 by ruby soria
Very easy, fast and efficient transaction.
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February 2024 by Mark Dressler
What a stress-free, easy experience! Jeremy at CarMax guilded me through the whole process, that went without a hitch. Everyone there was very pleasant & helpful!
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February 2024 by Gary Raley
Sold my 2016 Colorado. First did the online estimate. Took it in the next day and their offer matched. This took about 20 min. Toyota salesperson told me they couldn’t match the offer from CarMax so we went back. The payment process took about 15 more minutes. It was so easy!!!! The staff were great. Not sure why CarMax has a 3 of 5 rating on Yelp.
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February 2024 by Ryan Elias Baker
Not half bad. Wait time sucked, but it’s standard car shop wait time. I did hear one worker, whom I will leave anonymous, tell his coworker “he was about to bag another one” right in front of my mother and I (“bag” as in get a customer to make a sale), which struck me as unprofessional and a bit unkind. Other than that, nice experience.
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February 2024 by Paul carlino
No haggle pricing is a nice option but be warned that their prices were on the higher side. On the flip side they pay top dollar for your trade in especially if it is a common car on the road like honda van or accord. Staff was very pleasant and efficient.
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February 2024 by Elizabeth Torres
Everyone was great, I loved the service, my sales reps were Knowledgable, friendly and they found me the car I was looking for.
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February 2024 by Jennifer DeForest
Everyone there was friendly and eager to help. I was surprised how quick and smooth the entire experience went. I'd definitely recommend your services to my friends and family.
