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April 2025 by M Dixon
Beautiful amazing fantastic and smart staff 🎯🪩🤙🏾💯
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April 2025 by Andy
Trying to obtain money from ATM outside is a bit sketchy. Way too filthy. A lot of trash and dusty. The screens take too long to respond to the touches. This place could benefit from a deep cleaning and restoration.
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April 2025 by JessG Fit
Went to do a money transfer today, and the manager proceeded to tell me that my name on my account Doesn’t match my ID… (maiden name to married name) my name has been changed for over two years… And I had been doing this exact same money transfer for the past 6 months + AT this same location. When I told her that I’ve been doing it here consistently, she got snappy and said no one should’ve done it for me… I did not appreciate that at all as it’s not my fault. Very rude and unprofessional… Won’t be back to this branch
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October 2024 by sharon Milton
Very helpful
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October 2024 by juan estrada
Just bad not going into details
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January 2024 by Albert Negrete Jr
My wife walked into the McHenry Chase bank in Modesto needed to wire some money a big amount. I’m a pretty big amount and somehow the girl cannot get it right and sent it to the wrong number. Long story short money was sent back to our account which prolong what we had going on, horrible horrible
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July 2023 by Blake
I needed to fax some documents in to validate a new business account. I worked primarily with Deja and the issue was resolved in an efficient and pleasant manner. So far I would recommend this branch.
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July 2023 by james lay
Nikki is awesome
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July 2023 by Isaac Ramirez
Best place to keep my money
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May 2023 by James L.
Trash staffs. Pretty lazy. I had scheduled a meeting to add my wife onto my account. Nancy called me asking if I said that I needed an hour to add someone onto an account. She wanted me to reschedule, so they could take me off as they were "busy", but in reality they wanted to just drop another customer off their long list of scheduled customers so they can ease up their Friday. I told them I will look to reschedule hung up and 20 seconds recalled them to agree to just meet up and they said, oh it's too late as they already booked another customer. They tried to jave me reschedule to Wednesday, yet I'm going into the military, so I can't even do that. I spoke to her manager, Nikki, who was somewhat helpful, but wanted to reschedule the appointment later on in the day, which I found unfair due to me being busy later on in the day. So now I'm stuck with meeting later on in day instead of going out of town to visit my family and friends before I go to Sacramento to get shipped off.
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January 2023 by Nathan M.
Another bank that froze money on me just before leaving Modesto for NYC like there was a huge jealousy problem
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November 2022 by Nic Laynegordon
No atm
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September 2022 by Jeanne Wimbley
Horrible customer service I had a injury and was in hospitalIt was time to go home I went to pay some bills they made a d*** error with Fraud alert I told them that made a mistakeThey told me to close the account I gave them my new account number at my other bankI came in in person they still wouldn't not give me my moneyI am disabled they demanded I come in I did they still are keeping my moneyThey prevented vme from moving vwhile COVID was rising in ModestoBecause of this they caused me to get COVID and now I have respiratory failure and heart injury and blood clot in my legPlease boycott this branch and othersMaybe set up a help me fund do not use this branch I am a senior DD z
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November 2021 by Marylou Escobedo
I'd give them zero stars if it was a option. I went to deposit cash in the drive thru atm machine on 11/09. The machine said it wasn't taking cash deposits after I inserted the cash and it didn't give me back my cash. I went inside the branch and explained what happened and I had to call the 800 # to dispute the transaction. It shouldn't take 10days to figure out the machine has extra cash in it and it belongs to people's account. I'm frustrated because now I have a negative balance and overdraft fees that I have to call another 800 number to dispute the overdraft fees. This is a headache and I should havy money already!!
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October 2021 by Eric
This Chase branch takes the cake for being the worst branch I've visited. Two weeks ago I had one of the inside atm's eat a 1,700$ deposit. No big deal they put the money back in my account while they confirmed the claim was accurate after waiting on hold with customer service for 44 minutes. The following week (last week) I went to make a deposit. When I drove up there were 5 people waiting in line for one outside atm (the other atm next to it was not working). So I drove around to the drive through and that atm was not working. I parked and went inside where one of the two atm's inside were not working. Out of 5 atm's at this branch only two of them were working. This morning I went through the drive through atm and sure enough the atm was not working. Who is supposed to be managing this branch?
