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January 2024 by Arista N.
Terrible customer service. Girl with the long ghetto nails does not need to work there if she does not do her job correctly. She stamped my check thinking it was fraud? A check from the county. When in reality it wasn't. Got it all squared away at the McHenry location. Terrible experience I do not recommend anyone wasting their time here. Please train your employees. Manners as well as better hygiene.
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December 2023 by Richard P.
Melinda Navarrette is by far the rudest most incompetent person there and they made her the lead ??? Why ?? I came in to cash my tenant money orders because he banks there she actually accused me of filling out the money order I'm sorry your father was a alcoholic but don't take it out on the customer , learn how to be a better employee and human being frankly., I know not to bring my business here.
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October 2023 by Amgrw G
Not recommended!!! My 17 yr old son was just charged $40 to cash 4 of his work checks (2 of which were under 100) and when he asked for an envelope she shook her head ... Not even a good day? Pointless place
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July 2023 by Shelly M.
Chase Bank on Standiford Avenue, Modesto has been my location for years. Bank of America, Home Savings, Washington Mutual, and now Chase. I have had positive interactions at every Chase Bank in Modesto. They have been understanding, courteous, and efficient. I have used other financial institutions but was disappointed with customer service and how they behaved when an error was made for which they were responsible. I'd rather have an apology and an effort to do better or some show of responsibility and proactive response to show appreciation for the loyalty and consideration afforded them. Nope. The effort and responsibility were lacking and that's why I chose to take my business weeks where.
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May 2023 by Alex Palmerin (Paradox)
Horrible service! Definitely dont bank with chase but if you do dont go to this branch. We opened a new account and deposited a large check. The bank flagged it as potential fraud and requested documents we submitted everything they wanted. They still closed our accounts and we havent received our money. No one can tell us why or what happened. Finally after 2 weeks of unable to access our funds we finally get an update that the accounts were closed but no reason. Still dont have our money. Definitely stay away from this branch they wont do anything helpful.
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February 2023 by na vo
the staff is so racist , they take white man before me even he came behind me with no reason . no professional
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August 2022 by City Vibez
My experiences have always been good at this location. I have been able to speak with a banker quickly and received great service. I also appreciate the there are inside ATMs which add another level of security but since they are not located in an after hours lobby you will need to use them during their normal business hours.
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July 2022 by Lucina V.
so don't ever go and try to deposit 8 quarters with your deposit. I am on the phone right now to lodge a complaint with headquarters. The teller informed me that I cannot deposit 8 quarters unless it is rolled. well, 8 quarters does not fit in a roll. And when I told him that, he informed me that I will not be able to deposit quarters unless I have a roll of quarters! what??? really? never have i heard this. I'm going to 10 on your side, and better business bureau. I can't believe how rude the teller was! I spoke to the supervisor at the bank after the transaction and she goes on to tell me yes, normally when you have quarters they have to be rolled! But really? how do you roll 8 quarters? you mean I can't deposit change to Chase anymore? Really? Small matter but oh, so upsetting!
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May 2022 by Antonio Jaime
This my go to place to bank. Best chase in Modesto
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April 2022 by Nanette S.
Very poor customer service. Totally got the runaround over submitting a form for a disputed charge on my credit card. Ridiculous! This could've been handled so much better.
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February 2022 by Robert Arndt
This bank is conniving. So I created a new account as a new banking member which the 250 bonus to have direct deposit set up was primary reason why I chose the bank.So after having the account and mobile depositing a check which is a government check they suspended my account, after providing documents they tell me they can't unsuspend my account and that they would have to create a new account.Then they tell me if well when we create your new account you won't be qualified to use the coupon for the 250 dollar bonus. So now they have my check in a suspended account that I can't take to another bank.Terrible experience I will not use this bank unless they fix the issue and when I take it the money after the check clears I'm choosing the account and will become a member of another bank entity.I am not pleased I feel like they just found a way to keep them from honoring a bonus and possibly take or "misplace my funds".Now that's back robbery to the core but the river is against me not the bank.1 star and I no longer use the bank, 5 stars of they fix the issue and maybe I'll stay funny thing is I was going to create a business account as soon as I get my LLC license and EIN number.Major loss for chase
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June 2021 by Sarai C.
Went in today & had an old lady named Amy on window 4 help me out. I forgot to write my check out & was having a hard time finding the account number. Once I had all of that ready for her she literally told me to be more prepared next time because there was a long line. Lol the same line I WIATED IN. I wonder if she tells all her customers to be more prepared because there's a line LOL.
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May 2021 by Chell Owe
Terrible customer service today from STEPHANIE. She had attitude and was very short with me. Super rude. Made me not want to come back there..
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March 2021 by Nicholas E
Been a customer since Chase was Washington Mutual and have always received good service from them, but after the closing of so many branches and ATMs the closest location is 20 minutes across town ..So it's not that convenient anymore
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January 2021 by Nicole Yescas
Love that they have ATM available.
