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February 2023 by Aliasez X.
Slow lazy working staff and provide no add-on value to customers.
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March 2022 by Sassy M.
Worst branch of cit's ani in entire state. It's poorly managed. Understaffed. And broke down. ATMs are constantly broken. Bad attitudes from manager. It's awful. I've banked w Vito for 30 years all over the world and this branch is the worst I've ever encountered
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January 2022 by Aja R.
I'm confused how and WHY THIS location is CLOSED at 4:30pm on a normal business day!?!?! Normal business hours are 8am to 5pm!
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September 2020 by Leslie L.
Best branch ever!!! Great service and even better staff. Tellers are always very kind and knowledgeable
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January 2020 by David R.
Management seems to be very draining on the other employees. Almost as if the managers don't enjoy being there thus making it a drag for the tellers and bankers from what I've noticed going into this branch. However, the tellers are always nice and friendly, very helpful. People skills and charisma should not be forgotten just because you aren't a teller or banker interacting with customers all day!!
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October 2018 by Kim L.
The tellers are always welcoming and greeting their customers with a smile! The few tellers who have been there the longest, definitely make it obvious who their regulars are as they know them by name and ask them how life is! This branch treats you like family and they notice how often you come in, as soon as you know it, they learn your financial habits which is quite funny and helps when you need to go in and out quickly! There is never a long wait there, no more then 5 minutes, as they usually have 2-3 tellers daily when most banks only have 2 tellers. On busy days they have 3-4 tellers, which is a lifesaver!!! If there ever is a long wait or a line to the door (do not fear this...) the line will go fast as they are very efficient in a timely matter, usually this type of line is on a Friday between 4-5 PM or ANY typical busy day, 1st, 3rd, before or after a holiday. You can tell all the tellers hustle in a good way (very efficient) to be considerate of their customers in line patiently waiting. I haven't had to wait longer then 15 mins in line, and even then they still thank you for patiently waiting.I've seen them help one another with customers if one teller has more experience than the other. I love how spirited they are on Friday's, the women here are not catty, they have a good eye for possible financial needs and definitely have my best interest in mind! They have educated me in credit card usage, ways to avoid fees, earn cash back rewards, like I said they truly look out for you and care!!! They are not robotic or act like they hate their job. These girls have fun and you can tell they all get along working and enjoy what they do! Tuesdays through Thursdays between 11:30-1 PM and 2:30-4 PM are the best times to visit if you need to hold up the line a little longer then normal or need to call for an issue.
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July 2017 by Samantha S.
Every time I have been in this location the tellers have been welcoming and helpful. I rarely have to wait in line and I always seem to be in and out quickly due to their quick work. This bank is easy to access on the corner of McHenry and Rumble and offers plenty of parking spots. There is an ATM outside that you can walk up to, as well as a drive thru ATM to use if you are in a hurry. Sometimes it can be hard to turn left if you are going back onto McHenry, so just go out the other exit and you'll be at the light at the end of Rumble.