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October 2024 by trashukeleplayer
Terrible customer service. Went in there with a check from my insurance, drawn of them. Mind you it was 186$. The lady “had to call to verify” verified it then there was a “problem” she called her co worker over there and proceeded to say they can’t process it. Do I mind waiting I said “no, I don’t mind.” Literally still sitting here 20 mins later …. The last verified that the check is outstanding …duh because I have it! Absolutely ridiculous. Acting like I am a criminal for trying to cash a check that is addressed to me. Never have I ever been treated like this. All because it’s not populating on their end. She just wanted to be difficult. Got my ssn my address my id everything….
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June 2024 by Hari Nand
By far the WORST experience I've ever had with a bank/organization. Go to a credit union instead and avoid this bank at all cost.
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February 2024 by Ruth Cortes
The service is terrible, I tried to open an account and they did not want to give me any information that I was looking for online when they did not have a single client
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November 2023 by Dina K.
Wow!!! Horrible service!!! If you like to wait in line for ever this is the place for you!!! Four associates talking and ignoring customers. The manager comes out and ask if we would like to go outside and use the ATM instead.
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April 2023 by Rocio A.
Honestly I was preparing myself for the worst, given the Yelp reviews, but my experience was the complete opposite! Ray and Silviano (Silvano?) were super helpful and very attentive during my first visit to this bank, so I felt compelled to say something here to provide a bit of balance to their reviews!
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January 2023 by Peter A
Worst branch to bank with always short staffed and takes forever even with a simple transaction
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October 2022 by Taylor Bowling
Jenessa Martinez made my visit perfect today because she provided exceptional customer service. I really appreciate the positive energy and willingness to help. Thank you
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September 2022 by Jordan
Worst bank ever holding a check that we need and for a ridiculous amount of time could make us lose our home and very rude staff
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July 2022 by Filomenalucia Duarte Machado
Very rude. Keep changing staff
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July 2022 by Nikisha Blankenship
What kind of bank doesn't accept cash as a form of deposit?!
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June 2022 by Leticia Gonzalez
A guy called RAY was really friendly! Amazing customer service
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February 2022 by Alexandra G.
Operator never available in the branch or at their call center. Bad customer service. Everytime I deposit checks my money doesn't become available until days after. Today I was overdrawn because they returned a check I submitted because it wasn't endorsed...mind you, I have to use a pin to deposit it and it was accepted by the ATM. Worst of all they didn't tell me they returned it. Why not call me so I could go sign it? Now I have to wait for it to get delivered by mail so I could sign it and get it cashed because I'm not using Citibank anymore. And I'm sure they will charge me an overdrawn fee because they didnt have the courtesy of telling me.
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December 2021 by Meme O.
Only one star because it made, this bank deserves 0. There customer service when you call the 1800# is awful and the reps at this branch are just as bad. Just had a customer service rep that works here tell me that he couldn't help me with my issue and that I had to wait on his manager who was on lunch. We told him ok no problem, we have been sitting here for about 15 mins now and he walks up and says his appointment showed up and it would be about 30 mins until he was done...... wait, didn't you say you couldn't help me and that I had to wait for a manager!?!?! I'll update after I speak with a "manager" Update: Ray. Is. HORRIBLE. Here, totally waste of time, he basically says that he can't help and for you to figure it out on your own in every different way he can. Oh and been here 45 mins, branch manager "still in lunch".
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December 2021 by Nikisha Salter
What kind of bank doesn't accept cash as a form of deposit?!
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August 2021 by Hailey G.
Tried to apply for a checking online and the website kept freezing so I would have to restart the application and now after restarting it for the 4th time it won't approve me for an account.
