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April 2025 by Kelli Mori
Don’t use this bank!
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March 2025 by Guss V
Citibank on Mchenry in Modesto, it is the second time I go to that branch and have them freezing my account for suspecting that I'm committing fraud, I have had account with Citibank (personal and business and credit cards) for almost 2 decades, I never ever had committed fraud, I will never do it, I have very clean record, actually I am TSA clear. But I am a foreigner, have an accent, darker skin and tattoos. So when I went to McHenry branch and withdraw a large amount from my business account, but I still left a very larger amount in my account, that branch thought it was suspicious and closed my accounts for fraud. Citibank don't tell me what the problem is, they have all my funds, my business is suffering, I am struggling, and they simply tell me that if there are any funds they give me a check within 30 to 60 days, I guess I am supposed to stop my business for 2 months, I am a contractor and can't do that
After a week, I went back to that McHenry branch and asked them to get my statements for last year as I need for taxes and I don'thave any access to my accounts anymore, the teller told me that she could do that. I drove to the Oakdale rd branch were all the staff (managers and tellers) have been very helpful, and the teller just printed all the statements that I needed with no problem.
I guess being foreigner, have an accent, tattoos and dark skin is a problem on the McHenry branch.
I am giving zero start to McHenry branch and Citibank, I am giving 5 starts to the Oakdale rd branch.
If you are going to take your business or personal accounts to Citibank, go to the Oakdale rd one.
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February 2023 by Aliasez X.
Slow lazy working staff and provide no add-on value to customers.
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October 2022 by Nikisha Blankenship
Won't accept cash as a deposit? What kind of bank doesn't accept cash as a deposit?!!
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March 2022 by Sassy M.
Worst branch of cit's ani in entire state. It's poorly managed. Understaffed. And broke down. ATMs are constantly broken. Bad attitudes from manager. It's awful. I've banked w Vito for 30 years all over the world and this branch is the worst I've ever encountered
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February 2022 by dookie stain208
I work graveyard and go to this specific bank atm all the time. I withdrew and didnt get my money out this time but yet it took the transaction. Now ive stayed up and i work 7pm. Just for the inside bank tellers to let me know i have to wait for a claim to go thru?? So now im late on bills because of some faulty atm? Would've expected better.
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January 2022 by David Hio
Went to open account in Modesto after the one in Manteca was closed to to power off.Was told that they were to busy and short staffed to open accounts today.Mind you I have been getting a flyer to open an account there and reminders daily. This is by far the worst bank I have ever dealt with.
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January 2022 by Aja R.
I'm confused how and WHY THIS location is CLOSED at 4:30pm on a normal business day!?!?! Normal business hours are 8am to 5pm!
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December 2021 by Nikisha Salter
Won't accept cash as a deposit? What kind of bank doesn't accept cash as a deposit?!!
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October 2021 by Joey K
Monique is AMAZING! The literal reason I’ve stayed with Citibank for so long. She is assuring, knowledgeable and very helpful. I appreciate all she’s helped me with. She goes above and beyond. A true professional!
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April 2021 by Harjot Kaur
Monique is AMAZING! The literal reason I’ve stayed with Citibank for so long. She is assuring, knowledgeable and very helpful. I appreciate all she’s helped me with. She goes above and beyond. A true professional!
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April 2021 by Harjot K
Monique is AMAZING! The literal reason I’ve stayed with Citibank for so long. She is assuring, knowledgeable and very helpful. I appreciate all she’s helped me with. She goes above and beyond. A true professional!
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September 2020 by Leslie L.
Best branch ever!!! Great service and even better staff. Tellers are always very kind and knowledgeable
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January 2020 by David R.
Management seems to be very draining on the other employees. Almost as if the managers don't enjoy being there thus making it a drag for the tellers and bankers from what I've noticed going into this branch. However, the tellers are always nice and friendly, very helpful. People skills and charisma should not be forgotten just because you aren't a teller or banker interacting with customers all day!!
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July 2019 by ZA
Very bad customer service. The lady sets in the second desk on the right is unprofessional. She allegedly waisting customers time.
